Business Details
21 Years
experience
Trusted Residential Care Home in Haverhill
Established in 2005, The Swallows is a 16-bed residential care home for elderly persons located on the Suffolk/Essex border. Our purpose-built facility provides personalized long-term and respite care in a relaxed, homely environment where residents feel safe and respected. With staff trained in dementia care, medication administration, and end-of-life support, we prioritise continuity through a stable team that avoids agency workers. Situated just south of Haverhill, our single-storey home offers easy access to Cambridge, Newmarket, and London via the M11 motorway.All rooms and communal areas meet high standards of comfort and accessibility for individuals with restricted mobility. We maintain rigorous staff vetting, including DBS checks and continuous professional development, to ensure residents receive consistent, compassionate care. Our manager, Donna Burrows, holds an NVQ Level 4 qualification and over 25 years of experience in elderly care. We actively encourage prospective families to visit without appointment to experience our welcoming atmosphere firsthand.
Services
Long-Term Elderly Care
Respite Care Services
Dementia Care
End-of-Life Care
Personalised Support Plans
Details
- Year established: 2005
Highlights and features
- We provide personalised care tailored to individual needs in a 16-bed home
- Our staff undergo continuous training in dementia care and medication administration
- We maintain a stable team with no agency workers for consistent resident relationships
- All staff hold formal qualifications up to NVQ Level 4 in elderly care
- Our single-storey facility meets high accessibility standards for restricted mobility
Associations and certifications
- Care Quality Commission (CQC)
Services
Long-Term Elderly Care
Our 16-bed residential home provides comprehensive long-term care tailored to individual needs. With purpose-built facilities and trained staff, we support elderly residents requiring daily assistance in a homely environment. Our team maintains consistent care through stable staffing arrangements without agency workers.
Respite Care Services
We offer flexible respite care solutions for temporary stays, providing relief for primary caregivers while maintaining residents' comfort. Our facilities accommodate short-term needs with the same high standards of care and accessibility as our permanent placements.
Dementia Care
Our staff receive specialist training in dementia awareness and person-centred care approaches. We create supportive environments that respect residents' routines while managing cognitive challenges through individualised care plans developed in consultation with families.
End-of-Life Care
We provide compassionate end-of-life care focused on comfort and dignity, with staff trained in pain management and emotional support. Our approach respects residents' wishes while offering guidance to families during this sensitive time.
Personalised Support Plans
Each resident receives customised care plans that adapt to changing needs over time. Our small-scale environment enables staff to develop deep understanding of residents' preferences, ensuring care aligns with personal routines and requirements.
People
Donna Burrows
Manager
With over 25 years' experience in elderly care and an NVQ Level 4 qualification, Donna leads our team with expertise in person-centred care. She holds the Registered Managers Award and ensures staff maintain high professional standards through continuous training.
Harold Burrows
Proprietor
As co-proprietor since 2005, Harold contributes extensive operational experience to our care home management. He works alongside Donna to maintain our commitment to providing residents with a safe, comfortable environment that feels like home.
Questions
What types of care does The Swallows provide?
We specialise in long-term residential care and respite services for elderly individuals, including dementia support and end-of-life care.
Are staff qualified to care for elderly residents?
All staff hold formal qualifications up to NVQ Level 4 and receive ongoing training in medication administration, dementia care, and infection control.
Can I visit the care home without an appointment?
Yes, we welcome unannounced visits during our regular hours to experience our facilities and meet residents.
What is The Swallows' current CQC rating?
Please check our website for the latest Care Quality Commission rating status as of October 2024.
How accessible is the care home?
Our single-storey facility is fully accessible with mobility-friendly design and located 15 miles from Cambridge via the M11 motorway.
Do staff speak languages other than English?
All our carers communicate fluently in English, ensuring clear communication with residents and families.
Reviews (4)
Tracey Davey
Sep 16, 2021
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My dad moved in 2 weeks ago. What a difference!!! Looks so happy!! Staff, management, food, cleanliness are excellent. Lovely views over the garden and fields. He was sitting at home with no one to talk to and rarely saw anyone....now has new friends. Can't thank all enough!!
Patrick Fisher
Feb 01, 2021
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My dad was here during most of 2020, pretty much throughout the pandemic. The carers here are brilliant and really go the extra mile - to this day, they never had one positive case of COVID.
Alicia
May 22, 2020
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My mother-in-law lives here and always says great things about the staff, events and food. She has made friends since she moved here and is feeling settled. The place is clean. We attended the Christmas party with the kids last month and it was absolutely brilliant! The Tina Turner impersonator was fabulous and the residents had a good time. I wouldn't mind moving in myself!
Jacqui Doyle
Jul 04, 2018
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Lovely small care home. Family orientated. Staff are very caring, and take the time to get to know the residents very well. Homemade food, regular popular activities, summer barbeque and outing to seaside. What more can you ask for in a care establishment!
