Business Details
Your Trusted Medical Partner in Frome
Frome Medical Practice provides primary care services to nearly 30,000 patients, combining clinical excellence with community-focused initiatives. Our team of experienced GPs and healthcare professionals delivers patient-centred care while pioneering sustainability efforts, including energy efficiency and waste reduction. Recognised nationally for our Health Connections social prescribing programme, we foster partnerships with local organisations to address holistic health needs.As a training practice, we mentor future healthcare leaders and maintain active collaborations with academic institutions. Our values of kindness, collaboration, learning, responsibility, and sustainability guide every aspect of our work, ensuring care that benefits both patients and the environment.
Services
Primary Care
GP Services
Social Prescribing
Sustainability Programmes
Patient Participation
Highlights and features
- We are nationally recognised for our Health Connections social prescribing programme.
- Our team includes experienced GPs and healthcare professionals with ongoing training commitments.
- We hold Active Practice Charter Status for promoting physical health among patients and staff.
- We implement the #hellomynameis campaign to ensure truly person-centred care.
- Our sustainability initiatives have earned the NUS RCGP Green Impact Award.
Associations and certifications
- Veteran Friendly Accredited Practice
Services
Primary Care
We provide comprehensive primary healthcare services for patients of all ages. Our GPs offer consultations, chronic disease management, and preventive care. With a focus on accessibility, we ensure timely appointments and clear communication to support long-term patient health.
Social Prescribing
Our award-winning Health Connections programme addresses non-clinical health determinants through community-based solutions. We connect patients with local resources for loneliness, housing, and wellbeing. This holistic approach improves health outcomes by tackling social and environmental factors affecting wellness.
Sustainability Initiatives
We implement energy efficiency measures, reduce paper usage, and promote sustainable transport options. Our Green Impact policy guides waste reduction and responsible procurement. By integrating environmental responsibility into healthcare delivery, we aim to improve community health while lowering our carbon footprint.
Medical Training
As a designated training practice, we mentor 3-5 GP trainees annually. Experienced GPs provide hands-on clinical supervision while maintaining patient care standards. This commitment to education ensures ongoing professional development for our team and future healthcare workforce readiness.
Patient Participation
Our Patient Participation Group involves patients in service improvements through regular consultations. We gather feedback on appointment systems, facilities, and care delivery. This collaborative approach ensures patient voices directly influence practice policies and healthcare provision quality.
People
Jocelyn Selwyn-Gotha
GP Partner
Experienced GP Partner with extensive clinical expertise, contributing to patient care and practice leadership. Actively involved in mentoring trainees and advancing the practice's strategic direction.
Neha Bhagi
GP Partner
GP Partner committed to delivering high-quality care and supporting practice innovation. Participates in training initiatives and contributes to clinical governance frameworks.
Karen Creffield
Managing Partner
Leads operational and strategic management as Managing Partner. Oversees practice networks and ensures alignment with sustainability goals and community healthcare priorities.
Pernille Johansen
Lead Practice Nurse
Coordinates nursing services and patient care programmes. Focuses on chronic disease management and health promotion initiatives within the practice.
Gareth Hannam
Digital Transformation Lead
Drives technology integration to improve patient access and practice efficiency. Implements digital solutions aligned with modern healthcare delivery standards.
Questions
What services does Frome Medical Practice offer?
We provide primary care consultations, chronic disease management, social prescribing, health screenings, and preventive care services for patients of all ages.
How can I access social prescribing support?
Speak to your GP or healthcare professional who can connect you with our Health Connections programme for community-based wellbeing solutions.
Is the practice accessible for patients with disabilities?
Yes, our facility includes accessibility features and we provide support for patients with additional needs as outlined in our patient charter.
How does the practice support sustainability?
We implement energy efficiency measures, reduce plastic use, promote sustainable transport, and follow the NUS/RCGP Green Impact Toolkit for environmental improvements.
Can I participate in practice improvement initiatives?
Yes, our Patient Participation Group welcomes new members to help shape services through regular consultations and feedback opportunities.
Is the practice veteran-friendly?
Yes, we hold Veteran Friendly Accreditation and provide tailored support for armed forces veterans through our trained healthcare professionals.
Videos
Reviews (7)
Richard Wilson
Jan 06, 2022
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Challenging times for the practice but also possibly time for the strategy for primary health care to be reviewed in Frome, to improve the offering.
Lorraine Pike
Dec 11, 2021
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Useless booking system. If you're a worker then tough you don't get an appointment! Where myself and hubby work you're unable to have phones on. Yeah they say ring at 8, umm no I'm on my way to work then, driving! Ring after work...sorry all full try again tomorrow at 8, it goes around in circles. Try online booking, midnight to 6am. Ok but I'm asleep because I work! If you're retired, a stay at home mum or just don't work then yeah of course you can get an appointment! Been trying for weeks to get an appointment for my hubby but to no avail!
Moss Reynolds
Nov 28, 2021
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Mr's June Reynolds. I would like to thank everyone at Newmedica Frome; Such a lovely place, a modern bright and spotless environment. Newmedica staff were so kind and thoughtful during my two visits for cataract operations. I was so nervous and in quite a panic about everything; but I needn't of worried; The nursing staff and Surgeon were absolutely wonderful. I am so grateful to them. My eyesight has improved so much; I'm so grateful to all the staff at Newmedica Frome . They are wonderful; kind and caring, before during and after the procedure . Five star treatment . Many Thanks .
George Simpson
Aug 27, 2021
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Terrible appointments policy. Its actually made health conditions worse not being able to book appts easily. It was two weeks before i could even speak to a doctor regarding a positive Lyme test. Here is a hint, dont send letters then multiple calls, that isnt efficient- jist call your patients since mostly telephone appts. Now you cant even book a GP online. Ive now found they gave me treatment that doesnt follow NICE guidelines and i still have to go through this appt line lottery to even speak to anyone. Do they really think first come first served lottery at 8-9am is going to put sicker patients
Lesley Hooper
Aug 25, 2021
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Nothing but praise for our wonderful Medical Practice. Called just now...telephone appointment in the next 2 hours. Staff on the other end of the phone are always pleasant and helpful. The system they have developed to avoid unnecessary appointments is excellent. Given the size the town has grown to and the technology now available, the Practice had evolved into a first class facility. I count myself very fortunate to attend Frome Medical Practice.
Michael
Jun 16, 2021
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My experience hasn't been great. For the second time I have booked an asthma review (that they contacted me about and suggested) and they have not called me when promised. I also went into the practice a few months ago and found the hand sanitiser was empty, so asked the women at the desk is they had a replacement. They offered no replacement and no urgency in finding anything for me. So I had no sanitiser to use.... in a medical centre.... Lastly I find the phone line / booking system exasperating.
G. T.
Apr 09, 2021
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Excellent practice. On the day appointment or advice given, fantastic. The downside is you can't book in a few day time, say yearly check up and this doesn't need to be on the day? Staff excellent. I was called by phone today at 4pm and I was to get a reply after a in depth consultation and the follow up call next Tuesday, by 5.30 today they called me back, all my questions answered! Can't get better thank you Vic
