Business Details
Emergency
services
Your Trusted NHS Medical Practice in Southampton
Hedge End Medical Centre is a dedicated NHS medical practice serving communities across Southampton and surrounding areas. We provide comprehensive healthcare services including general practice consultations, prescription management, health information resources, and partnerships with local NHS providers. Our team utilises modern technologies like online consultations and electronic prescriptions to enhance accessibility while maintaining traditional values of patient-centred care.With three accessible locations and extended hours, we prioritise timely medical support through both face-to-face and digital platforms. Our clinicians work collaboratively with patients to develop personalised treatment plans, supported by robust data protection protocols and transparent operational policies.
Services
Medical Consultations
Prescription Management
Health Information
Online Booking
NHS Services
Highlights and features
- Experienced NHS-registered GPs and healthcare professionals
- Integrated online consultation and prescription management systems
- Accessible facilities with disabled access and parking
- Partnerships with local NHS specialist services
- Extended weekday operating hours until 6:30pm
Services
Medical Consultations
Our NHS-registered GPs provide comprehensive medical consultations for diagnosis, treatment, and health management. Services include both routine and urgent care through face-to-face, telephone, and video consultations. Patients can access same-day appointments for urgent needs and schedule routine check-ups in advance.
Prescription Management
We offer efficient prescription services including repeat prescriptions, medication reviews, and urgent prescription requests. Patients can order prescriptions online through the NHS App or website, with electronic prescriptions sent directly to nominated pharmacies for convenient collection.
Online Booking
Our integrated digital platform enables patients to book appointments, request prescriptions, and access medical records securely online. The system supports 24/7 access to non-urgent services through NHS-approved platforms like Anima and the NHS App, reducing administrative burdens and improving accessibility.
Health Information
We provide comprehensive health education materials covering common conditions, treatments, and preventative care. Our resources include NHS-approved guidance on medication usage, self-care for minor illnesses, and access to specialist health information through our website and physical information centres at all practice locations.
NHS Services
As an NHS-commissioned practice, we deliver essential primary care services including vaccinations, health screenings, and chronic disease management. Our services align with national health priorities through participation in NHS research initiatives and integration with regional healthcare networks like the Care and Health Information Exchange.
Questions
How do I request an urgent medical appointment?
Contact us through Anima for urgent requests or call during opening hours. Our reception team will assess your needs and allocate appropriate clinical time.
Can I order prescriptions online?
Yes, use your NHS account via the NHS App or website to order repeat prescriptions electronically, which will be sent directly to your nominated pharmacy.
What accessibility features are available?
All sites have ground-floor consulting rooms, disabled parking, and hearing assistance tools. Wheelchair access is available at Blackthorn Health Centre with lift access to upper floors.
How does the batch prescribing system work?
Eligible patients receive multiple prescriptions electronically sent to pharmacies for up to a year. Pharmacies dispense medications without requiring repeated surgery visits during this period.
What out-of-hours care options exist?
Call NHS 111 for non-emergency care or 999 for life-threatening emergencies. Our extended access hub provides additional appointments during evenings and weekends at Lowford Hub.
Reviews (6)
Bex Longhurst
Jan 10, 2022
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Have been registered here since I was born. The doctors & nurses have always been kind and helpful to me, and my wider family. Appreciate it is a hard time were all living in, and this review is simply meant as a way to inform the managers of my own experience. Overall, the staff are doing their best and, of course, I appreciate everyones efforts despite the obvious roadblocks and pressure, hence the well deserved 5 star review for my experience based on having been a patient here for the last 25+ years. This is intended only as constructive criticism, and is for recent changes over the past
Mark Bowers
Nov 28, 2021
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I have been told that "my" doctor has a duty of care over you. Haven't witnessed this.
Trying to see a doctor here is made too difficult by the reception staff.
Trying to see a doctor here is made too difficult by the reception staff.
Roger Shier
May 25, 2021
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I would just like to Praise AMY for showing a concern that I was unable to double up on my prescription as I plan to go to France for 5 weeks and wanted to be covered if I had to stay in France due to Covid restrictions. A subsequent call from The prescription tech who sorted it out in minutes after a total of 4 negative contacts with the surgery.
Shaun Williamson
Mar 24, 2021
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After collecting my prescription from the chemist I realised an Important medicine was MISSING (MORPHINE) so I called the docs to see what's going on, the girl on the phone had no idea what she was doing at 1st said I'd never been prescribed the med in over a year, I've been taking it for 4 years and to leave me with non of this medicine is life threatening. So the phone call lasted 25 mins. I asked to be put on the seriously unwelllest/ EMERGANCY list or put me through to an EMERGANCY line, she Refused. So after 20 mins of backwards and forwards she decided there WAS a seriously unwell list Which
RGConnell
Mar 10, 2021
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GP said I had an infection in my testicle (twice). Called and asked for my results to be called back and told its nothing and I'll be called as and when and to stop calling as its a pandemic. Was also accused of taking steroids as he sarcastically said "its funny, I've been doing this over 30 years and I've never seen any one who takes steroids. Isn't that funny?" Long story short after them not taking my case seriously I went to the walk in centre in town, had a scan soon after and was diagnosed with testicular cancer. Ive now called the surgery for my blood test to allow me to get my chemotherapy
Hannah Gohrisch
Jan 08, 2021
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I have had bad experiences with previous dentists, I recently started to go here and I am really impressed. All the staff are lovely and go above and beyond for you. I would definitely recommend this dentist practice.
