Business Details
18 Years
experience
Specialist Dementia and Residential Care in Swaffham
Established in 2008, Iceni House is a purpose-built care facility in Swaffham, Norfolk, specialising in residential, dementia, and palliative care. Our 75 en-suite rooms are designed to foster independence, with tailored care plans developed by experienced staff led by manager Dawn Bunter. We prioritise person-centred care, ensuring residents are treated with dignity while maintaining a homely environment enriched by family involvement. Our team includes fully trained carers supported by GP Matrons and District Nurses, reflecting our commitment to high standards. The home features dedicated dementia units, on-site hair salon, and enclosed gardens, alongside a vibrant activities programme seven days a week.Reviews consistently praise our staff for their professionalism, empathy, and the warm, hotel-like atmosphere they maintain. Families are encouraged to participate in daily life, with flexible visiting hours and communal spaces for relaxation. Recent renovations under an interior designers guidance have enhanced facilities, ensuring modern, clean, and accessible surroundings. We offer respite stays and work closely with local health teams to provide holistic support for residents and their families.
Services
Residential Care
Specialist Dementia Care
Palliative & End of Life Care
Respite Care
Day Care
Convalescent Care
Activities Programme
On-Site Hair Salon
Enclosed Gardens
Family Involvement Initiatives
Details
- Year established: 2008
Highlights and features
- We offer 75 en-suite rooms designed to foster independence and comfort.
- Our experienced team provides 24/7 personalised care tailored to individual needs.
- Residents enjoy a vibrant activities programme seven days a week.
- Close collaboration with local health teams ensures comprehensive support.
- A homely environment with family-friendly policies and flexible visiting hours.
What people say
Caring and kind staff
Exemplary attitude
Jolly atmosphere
Committed and enthusiastic team
High standard of care
Services
Residential Care
Our residential care provides round-the-clock assistance with personal care, medication management, and companionship. Tailored care plans ensure residents maintain independence while receiving necessary support. The experienced team fosters a safe, homely environment.
Specialist Dementia Care
Our dedicated dementia unit offers empathetic, person-centred care with safety-focused facilities. Staff trained in dementia care create individualised plans, collaborating with health teams to address diverse needs and symptoms effectively.
Palliative & End of Life Care
Palliative care ensures residents remain in a familiar setting with compassionate support. Families are accommodated during difficult times, with District Nurses providing specialist care to prioritise comfort and dignity.
Respite Care
Respite stays offer temporary care for those needing recovery or caregiver relief. Flexible arrangements allow residents to experience our facilities while receiving tailored support during their stay.
Activities Programme
Seven-day-a-week activities include crafts, gardening, and reminiscence sessions. Coordinators design group and individual events to engage residents, fostering social connections and lifelong hobbies in a vibrant community.
People
Dawn Bunter
Manager
Dawn Bunter leads Iceni House's dedicated care team, ensuring residents receive compassionate, family-focused care. With extensive experience in care management, she fosters a supportive environment aligned with the home's person-centred ethos.
Questions
What types of care does Iceni House offer?
We provide residential care, specialist dementia care, palliative care, respite stays, and day care, all tailored to individual needs.
Are family visits allowed?
Yes, families are welcome at any time and encouraged to join meals and activities in our family-friendly environment.
How are care plans developed?
Personalised care plans are created in collaboration with residents, families, and healthcare professionals to ensure individual needs are met.
What activities are available?
Our weekly programme includes crafts, gardening, quizzes, music, and outings, designed to engage residents and promote social interaction.
Is there parking available?
Yes, Iceni House offers ample on-site parking for visitors and family members.
Reviews (2)
Finn Bunter
Sep 24, 2020
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What an amazing home. Staff and manager are excellent. Have helped no end during the COVID crisis. I wouldnt want my family member anywhere else
Saran Whitelam
May 15, 2017
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Horrible care home avoid worst one I've ever been to my nan spent just over a week there had to wee the bed as no one came to help her and a few other problems avoid
