Business Details
12 Years
experience
Emergency
services
Your Trusted Residential Care Provider in Thetford
Randale Care was established in December 2014 by directors Andrew Baker and Neil Pettit, who bring extensive construction industry experience to the care sector. We operate two specialist care homes in Thetford - The Red House for residential care and Redgate House for dementia care. Our philosophy prioritises client rights, privacy, independence, and dignity through tailored care packages delivered by experienced, highly trained staff. Both homes offer purpose-designed environments with 24-hour support, regular staff training, and comprehensive care planning. We maintain strong partnerships with professional services and implement rigorous quality assurance processes.Our respite services provide temporary care solutions with flexible duration options. The homes feature landscaped gardens, communal spaces, and activity programs including gardening, arts and crafts, and entertainment. We encourage family involvement and maintain transparent communication with residents and their loved ones. Our commitment to excellence is demonstrated through consistent CQC compliance and positive feedback from residents and families.
Services
Residential Care
Dementia Care
Day Care
Respite Care
End-of-Life Care
Personal Care
Meal Services
Activity Programs
Hairdressing
Chiropody
Details
- Year established: 2014
Highlights and features
- We offer 24/7 personalized care with experienced, CQC-registered staff
- Our purpose-designed homes feature secure gardens and modern facilities
- We implement individualised care plans reviewed regularly with residents
- Our team maintains NVQ level 2-5 qualifications with ongoing professional development
- We provide flexible respite care solutions with immediate admission options
Associations and certifications
- CQC
What people say
Friendly staff
Excellent care
Lovely environment
Personalised attention
Compassionate team
Services
Residential Care
Our residential care provides 24/7 support in a homely environment with en-suite bedrooms and communal spaces. Residents receive personalized care plans addressing mobility, medication, and daily living needs. The service includes regular health monitoring, social activities, and family involvement programs.
Dementia Care
Specialist dementia care delivered in a secure, purpose-designed environment with trained staff. The service features cognitive stimulation activities, sensory gardens, and person-centred care plans. We maintain low resident ratios to ensure individual attention and implement best practice dementia care frameworks.
Day Care
Flexible day care programs include meals, social activities, and personal care services. Available for up to five clients daily with part-day options. The service provides respite for family carers while maintaining residents' routines and social connections through structured activity programs.
Respite Care
Temporary care solutions for carer relief or post-illness recovery with 24-hour support. Flexible duration stays include full access to facilities and activities. The service maintains continuity of care through detailed handovers and family communication protocols.
End-of-Life Care
Specialist end-of-life care focusing on comfort, dignity, and personal preferences. The service includes pain management, emotional support, and family bereavement assistance. Care plans are developed with medical professionals and regularly reviewed to meet changing needs.
People
Rachael Claxton
General Manager
With 31 years' experience in care, Rachael holds a Level 5 qualification and previously registered the company with CQC. She leads staff training initiatives and maintains quality standards across both homes.
Tessa Bramley
Manager
Former retail manager with NVQ Level 5 qualification, specialising in dementia care since 2006. Oversees operations at both homes and implements staff development programs.
Ashley
Assistant Manager
Care professional with QCF Level 5 diploma and specialist training in dementia care. Coordinates team activities across both homes and implements facility improvement initiatives.
Janice Harfield
Activities Coordinator
39-year care industry veteran with Level 2 NVQ qualification. Organises daily activities programs and maintains resident engagement through tailored recreational initiatives.
Lisa
Carer
14-year care sector professional pursuing NVQ Level 3 qualification. Combines direct care duties with administrative responsibilities and medication management.
Questions
What types of care do you provide?
We offer residential care, dementia care, day care, respite care, and end-of-life care across our two Thetford homes.
How do you personalise care plans?
Care plans are developed through resident interviews, family consultations, and professional assessments, with regular reviews to ensure evolving needs are met.
Are there visiting restrictions?
Families can visit anytime during opening hours, with overnight stays permitted by arrangement. We encourage regular family involvement in care planning.
What activities are available?
Daily programs include gardening, arts and crafts, music therapy, exercise classes, and special events like birthday celebrations.
How do you handle medical needs?
Our staff administer medications, coordinate GP visits, and implement specialist care protocols under professional supervision.
What staff qualifications do you require?
All care staff hold minimum NVQ Level 2 qualifications, with ongoing training in dementia care, medication administration, and emergency procedures.
