Business Details
23 Years
experience
Emergency
services
Expert Mental Health Care in Norfolk
Established in 2003, High Oaks Mental Health Care Home provides specialist residential care for adults with mental health conditions and learning disabilities. Our dedicated team, led by Registered Manager Temo Wilson and Director Bernadine Pritchett, adopts a non-judgmental approach that empowers residents to explore their potential while reducing challenging behaviours. With 19 placements across our main house and self-contained garden lodges, we offer 24-hour support tailored to short, medium, and long-term needs. Our recovery-focused model integrates therapeutic activities, individualised care plans, and partnerships with specialist therapists. Accredited to host Health and Social Care students from City College, Norwich, we combine academic expertise with hands-on experience.Our rural Norfolk setting provides a calm environment complemented by regular transportation to local amenities. Recognised for successfully supporting individuals with complex needs, we maintain strong relationships with referring authorities and families nationwide. Our staff undergo continuous training, including non-violent crisis intervention, to ensure high-quality care. We prioritise transparency through resident rights and responsibilities frameworks, regularly reviewed to maintain relevance. With a proven track record in crisis placements and respite care, we serve as a trusted alternative to hospital admission.
Services
Mental Health Care
Respite Care
Recovery Programmes
Crisis Placements
Learning Disability Support
24-Hour Residential Care
Therapeutic Activities
Individual Therapy
Community Integration
Family Support
Details
- Year established: 2003
Highlights and features
- We offer 24-hour specialist care for complex mental health needs
- Our team includes Level 5 qualified care professionals
- Proven success with challenging cases from across the UK
- Non-judgmental approach with recovery-focused methodologies
- Accredited training partnerships with specialist institutions
Associations and certifications
- City College, Norwich
What people say
Safe environment
Well-trained staff
Effective crisis management
Supportive atmosphere
Successful recovery stories
Services
Mental Health Care
Specialist residential support for adults with severe mental health conditions. Our 24-hour care model combines clinical expertise with therapeutic environments. Staff with Level 5 qualifications deliver individualised programmes addressing schizophrenia, bipolar disorder, and complex comorbidities.
Crisis Placements
Urgent admission service for mental health crises. Rapid telephone assessment enables immediate placements, including out-of-hours emergencies. Proven track record supporting individuals with repeated placement breakdowns through structured recovery pathways.
Recovery Programmes
Personalised recovery initiatives incorporating arts, fitness, and vocational activities. Our model focuses on empowering residents to regain life control. Programmes integrate advocacy, social inclusion, and tailored therapeutic interventions.
Learning Disability Support
Tailored support for residents with co-occurring learning disabilities. Multidisciplinary approach combining cognitive therapies with practical life skills development. Environment designed to reduce sensory overload and promote stability.
Respite Care
Flexible respite solutions for families and caregivers. Self-contained garden lodges provide transitional living spaces. Designed to prevent care breakdowns through structured short-term interventions with continuity of support.
People
Bernadine Pritchett
Director
Owner since 2003, Bernadine transformed High Oaks into a leading mental health care provider. With over 18 years' experience, she champions person-centred care approaches that prioritise dignity and individual growth.
Temo Wilson
Registered Manager
Health and Social Care graduate with 22 years' sector experience. Leads daily operations while pursuing a master's in Neuroscience and Psychology. Specialises in complex case management and quality standards compliance.
Jason Powdrill
Deputy Manager
20-year care sector veteran with specialist qualifications in non-violent crisis intervention. Brings expertise in learning disabilities support and community care coordination to our mental health services.
Questions
What mental health conditions do you specialise in?
We support schizophrenia, bipolar disorder, depression, OCD, personality disorders, psychosis, and dementia, including complex comorbid cases.
How do crisis referrals work?
Emergency placements use rapid telephone assessment followed by immediate on-site evaluation. Documentation completes within 24 hours of admission.
Are short-term respite options available?
Yes, our three self-contained garden lodges provide flexible respite solutions for planned or emergency family caregiver relief.
What qualifications do your staff hold?
Team includes Level 5 qualified managers, non-violent crisis intervention instructors, and healthcare professionals with specialist mental health training.
How is recovery supported?
Through individualised programmes combining arts, fitness, work opportunities, and cognitive therapies tailored to each resident's needs.
Videos
