Business Details
35 Years
experience
Emergency
services
Trusted Residential Care Homes in Norfolk
Established in 1991, Imperial Care Homes is a family-run business dedicated to providing high-quality residential care for the elderly across North Norfolk. Our three care homesField View in Fakenham, Scarborough House in Wells-next-the-Sea, and Letheringsett Hall near Holtare designed to offer comfort, dignity, and personalized support. Each home is managed by qualified professionals with City and Guilds certifications, ensuring adherence to rigorous care standards. We prioritize continuous staff training, achieving NVQ2 qualifications and beyond, to maintain excellence in elderly care. Our facilities feature en-suite rooms, modern amenities, and accessible environments, including hydraulic lifts and aid call points.We uphold a Residents' Charter aligned with professional guidelines, guaranteeing privacy, independence, and respect for all residents. Accredited by Investors in People, we combine decades of experience with a commitment to innovation and compassion. Our homes are registered with Norfolk County Council and regularly inspected to meet regulatory standards. We encourage residents to personalize their spaces while providing fully furnished, well-maintained accommodations. Through tailored activities, nutritious meals, and community engagement, we strive to enhance the quality of life for every individual in our care.
Services
Residential Care
En-suite Rooms
24/7 Support
Dining Services
Recreational Activities
Details
- Year established: 1991
Highlights and features
- We have over 30 years of experience in residential elderly care.
- Our staff undergo continuous NVQ2+ training for professional excellence.
- All homes meet rigorous regulatory standards with regular inspections.
- We offer personalized care plans tailored to individual needs.
- Our facilities feature modern adaptations for accessibility and comfort.
Associations and certifications
- Investors in People
What people say
Exceptional food
Friendly staff
Well-maintained gardens
Personalized care
Comfortable rooms
Services
Residential Care
Our residential care homes offer round-the-clock support for elderly individuals, combining comfort and safety with personalized attention. Each home provides en-suite rooms, communal lounges, and dining areas designed to foster independence. Residents benefit from trained staff, medical assistance, and a structured yet flexible environment to enhance their quality of life.
Dining Services
We serve nutritious, home-cooked meals tailored to dietary needs, with options for special requirements. Meals are prepared fresh daily using locally sourced ingredients where possible. Residents may dine in spacious, homely settings, with flexible hours to accommodate personal preferences and social interaction.
Recreational Activities
Activities include gardening, games, fitness sessions, and seasonal events to promote physical and mental well-being. Each home organizes outings and in-house entertainment, ensuring opportunities for social engagement and hobbies. Staff work closely with residents to create personalized activity plans.
24/7 Support
Our homes provide continuous assistance with daily living, personal care, and medical needs. Trained staff are available at all times to respond to emergencies, administer medication, and offer emotional support. Aid call points in every room ensure immediate access to help when required.
Accessibility Adaptations
Homes include hydraulic lifts, wet rooms with hoists, and aid-assisted bathrooms to accommodate mobility challenges. Communal areas and pathways are designed for wheelchair access, with safety rails and emergency alarms installed throughout. These adaptations promote independence while ensuring resident safety.
People
Laura Smith
Director
Laura Smith, a Registered General Nurse, co-leads Imperial Care Homes with over 30 years of healthcare management experience. She focuses on maintaining clinical standards and staff development.
Steve Smith
Director
Steve Smith oversees operational management at Imperial Care Homes, leveraging his expertise in business strategy and elderly care services to ensure quality and compliance.
Questions
What types of care are offered at Imperial Care Homes?
We provide residential care for elderly individuals, focusing on personalized support, independence, and dignity in a safe environment.
Are the care homes registered with local authorities?
Yes, all three homes are registered with Norfolk County Council and undergo regular inspections to meet regulatory standards.
Can residents bring their own furniture?
Residents are encouraged to personalize their rooms with their own furniture, though all rooms are fully furnished to high standards.
What recreational activities are available?
Activities include social events, fitness sessions, and access to gardens, with tailored programs to suit residents' interests.
How does the company ensure staff expertise?
Staff receive NVQ2+ training and ongoing professional development, ensuring adherence to the latest care practices and standards.
