Chester Place

Business Details

Trusted Property Letting in Chester

Chester Place has been providing property letting and management services in and around Chester for over 30 years. Our team combines extensive industry experience with a commitment to professionalism, offering tailored support and expert advice to landlords and tenants. We prioritise building trust through transparent communication and efficient service delivery, ensuring a seamless experience for all clients. Accredited by the Association of Residential Letting Agents (ARLA) and the Property Ombudsman Scheme, we adhere to rigorous professional standards.

Our testimonials reflect consistent client satisfaction, highlighting our responsiveness, tenant vetting processes, and proactive property management. With a focus on local market expertise, we deliver value-driven solutions that address the unique needs of property owners and renters alike.

Services

Property Letting Property Management Tenant Referencing Maintenance Coordination Property Valuations Lease Management Tenant Support Property Inspections Rent Collection Property Marketing

Highlights and features

We have over 30 years of local property market expertise
Our ARLA-accredited team follows strict professional standards
We provide thorough tenant referencing and background checks
Our property management includes prompt maintenance coordination
We maintain transparent communication throughout the tenancy process

Associations and certifications

Association of Residential Letting Agents (ARLA)
The Property Ombudsman Scheme
Propertymark Client Money Protection Scheme

What people say

Professional and efficient Excellent service Prompt maintenance coordination Thorough tenant checks Exceptional organisational skills

Website

Update Listing

Services

Property Letting

We specialise in residential property letting, leveraging our local market expertise to match landlords with suitable tenants. Our process includes property valuations, marketing, tenant screening, and lease administration. With over three decades of experience, we ensure competitive rental pricing and minimal void periods while maintaining compliance with current regulations.

Property Management

Our comprehensive property management covers maintenance coordination, rent collection, and tenant communication. We handle day-to-day operations including repair organisation, compliance checks, and financial reporting. Our proactive approach minimises landlord involvement while maintaining property value and tenant satisfaction through timely issue resolution.

Tenant Referencing

We conduct thorough tenant background checks including credit history, employment verification, and previous landlord references. This rigorous process reduces risk for property owners by identifying reliable tenants. Our systematic approach ensures compliance with legal requirements while maintaining transparency for both landlords and applicants.

Maintenance Coordination

We manage property maintenance requirements from initial reporting to completion. Our network of trusted contractors handles emergency repairs, routine maintenance, and property improvements. We prioritise swift resolution of issues while maintaining cost-effectiveness for landlords through pre-vetted service providers and quality control processes.

Property Valuations

We provide accurate property valuations based on current market conditions and comparable listings. Our assessment considers location factors, property condition, and rental demand trends. This service helps landlords set competitive pricing while giving prospective buyers realistic market insights through data-driven analysis.

People

Zoe Serafimova

Property Manager

Zoe Serafimova brings extensive property management experience to Chester Place, specialising in tenant relations and property maintenance coordination. Her client-focused approach ensures smooth tenancy processes, with particular expertise in accessibility requirements and property presentation. Zoe's organisational skills have consistently delivered positive outcomes for landlords and tenants.

Questions

What areas do you cover for property management?

We primarily operate in Chester and surrounding Cheshire areas, focusing on residential properties within the city and nearby suburbs.

How do you vet potential tenants?

Our tenant vetting process includes credit checks, employment verification, previous landlord references, and affordability assessments to ensure reliable tenancies.

What property types do you manage?

We handle various residential properties including apartments, terraced houses, and semi-detached homes across Chester's rental market.

How quickly do you process maintenance requests?

We prioritise urgent repairs within 24 hours and schedule non-urgent maintenance promptly, coordinating with trusted local contractors.

Are you accredited by professional bodies?

Yes, we are accredited by the Association of Residential Letting Agents (ARLA) and part of the Property Ombudsman Scheme for dispute resolution.

How do you determine rental pricing?

We conduct market analysis considering location, property condition, and comparable listings to set competitive rental rates that maximise returns.

Reviews (7)

Write a Review

Yvette Edwards

Oct 03, 2021 Report

Zoai & Mark have been excellent as letting agents for our family. They have provided brilliant service and always quick to respond to any query. We have been with Chester Place for over 3 years and highly recommend their agency services. Thanks for the professional and friendly manner you conduct your business, wishing you all the success & prosperity for the future!

Debs Oakes

Oct 01, 2021 Report

Mark was impatient, extremely rude and just wanted to get to the next property, rushing us up - not an attitude for a professional and sadly disappointing! Would not get back to any of my questions though contacted several times - obviously the property had gone so they just couldnt be bothered.. I will not be recommending this company. A terrible attitude indeed!

Nick B.

Mar 20, 2021 Report

Positive:Responsiveness
Zoia and Mark are great and will go the extra mile to make sure that we're taken care of. Thank you!

Carmen Ungurean

Sep 01, 2020 Report

Chester Place has provided for us both, professional and friendly service since 2015. Everything goes smoothly and courteous as well as timely. Zoia and Mark are trustworthy, friendly and reassuring. Highly recommend.

Svilen Slavev

Jul 25, 2019 Report

I Am with Chester Place for more than 5 years and can say, is the best letting agency in and around Chester. Thank you Zoe

Kaloyan Kalev

Jun 24, 2019 Report

I just rented a place from them and I am very happy with their costumer service ! Zoe, the agent, was very friendly and helpful ! I highly recommend them !!!

Ivor Davies

Jul 20, 2014 Report

Obtained a rental property through Chester Place April 2013 with a courteous, smooth transaction. They are an excellent property management company small enough to give good personal customer service. Only had one problem within the property (hot water system) last August and this was rectified through their managing system within 24 hours. I would recommend this agency for anybody seeking rental in Chester or surrounding districts.