Business Details
Emergency
services
Your Trusted Insurance Partner in Maidstone
Established in 1890, the Civil Service Insurance Society has evolved from providing life assurance to civil servants into a modern insurance broker serving current, retired, and former civil and public servants and their partners. Our mission centres on delivering quality insurance products at competitive prices, supported by exceptional customer service. As a not-for-profit organisation, we reinvest any surplus into civil and public service charities, having donated over 9 million since 2007. Our dedicated team in Maidstone, Kent, prioritises trust and fairness, offering tailored insurance solutions including car, home, travel, and specialist policies.With authorisation and regulation by the Financial Conduct Authority, we ensure compliance and transparency in all our operations. Our commitment to community support extends beyond our core services, reflecting our values of responsibility and integrity. By maintaining direct communication channels with our customers, we ensure clarity and accessibility in policy management. Our long-standing heritage and focus on customer-centric practices position us as a reliable partner in insurance needs. Through continuous adaptation to industry standards and client requirements, we uphold our reputation as a trusted insurance provider.
Services
Car Insurance
Home Insurance
Travel Insurance
Life Insurance
Pet Insurance
Boat Insurance
Bicycle Insurance
Caravan Insurance
Short Term Car Insurance
Young Driver Insurance
Highlights and features
- Rated 'Excellent' on Trustpilot for exceptional service
- Competitive premiums tailored to civil servants
- Friendly, knowledgeable team available 9am-5pm Mon-Fri
- Flexible payment options including monthly instalments
- Immediate cover available for urgent insurance needs
Associations and certifications
- Financial Conduct Authority
What people say
Excellent service
Competitive premiums
Helpful phone support
Immediate cover available
Trusted reputation
Services
Car Insurance
Our car insurance policies offer comprehensive protection with options for third-party, fire, and theft coverage. Additional features include motor legal expenses, roadside assistance, and flexible payment plans. Tailored to civil servants, we provide competitive premiums and immediate cover availability.
Home Insurance
We offer buildings, contents, and combined home insurance policies with optional home emergency and legal cover. Our flexible terms include monthly or annual payments and immediate cover activation. Designed for civil servants, our policies balance affordability with comprehensive protection.
Travel Insurance
Our travel insurance covers single trips and annual policies with options for medical assistance, repatriation, and baggage protection. Additional coverage includes pre-existing medical conditions and cancellation protection. Policies are tailored for UK residents with 24/7 customer support.
Life Insurance
In partnership with Zurich, we provide affordable life cover to protect families financially. Policies offer flexible terms and competitive rates specifically for civil servants. Coverage ensures financial security for dependants in case of unexpected events.
Pet Insurance
Through ManyPets, we offer vet fee cover ranging from 3,000 to 15,000 for pets. Policies include comprehensive coverage for accidents, illnesses, and chronic conditions. Designed to provide peace of mind for pet owners with flexible premium options.
Questions
What insurance products does CSIS offer?
CSIS provides car, home, travel, life, pet, boat, bicycle, caravan, short-term car, and young driver insurance tailored for civil servants.
Are CSIS policies available outside the UK?
Our policies are exclusively for permanent UK and Northern Ireland residents.
Does CSIS offer 24/7 claims support?
Yes, our claims management service operates 24/7 with dedicated contact numbers for motor, home, and travel insurance claims.
How does CSIS contribute to charity?
As a not-for-profit, we've donated over £9 million to civil service charities since 2007 through our CSIS Charity Fund.
Can I get immediate cover for urgent needs?
Yes, immediate cover is available for car, home, and travel insurance policies upon request.
Reviews (2)
Ian Matthews
Oct 22, 2021
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Very poor, couldn't give me a quote there and then due to technical issues, promised they would contact me with a quote via email and never replied.
Had to go with Confused.com in the end
Had to go with Confused.com in the end
Geoff John
Oct 27, 2019
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Friends of ours phoned to arrange a holiday on a special deal. Last day to book. Phoned CSIS to arrange travel Insurance, as we had done many times before. Got the basic quote but needed medical screening because my wife had an accident earlier this year. Between 9.30 and 3.30 despite many calls to CSIS who tried hard to express the urgent need to call me to the medical assessment team of the insurance company ,they failed to call. Even though they will just take money from you as an added risk, they can't be bothered to call to do the assessments. We had to wait by the phone all day and sadly