Business Details
21 Years
experience
Emergency
services
Trusted Supported Living Services in London
Tender Heart has been dedicated to transforming lives through supported living services since 2005. Our mission is to bridge the gap between dependence and independence by providing person-centred care for adults aged 18-65 with mental health challenges. With 18 years of experience, we combine professional expertise and compassionate support to help individuals regain independence, stability, and dignity. Our team of qualified professionals, including Registered Care Managers and Counselors, delivers tailored services aligned with individual needs and legislative standards.We prioritise collaboration with families, healthcare providers, and local authorities to ensure holistic support. Our six locations in Newham offer safe, self-contained accommodations designed to foster personal growth and social inclusion. Through structured programs, we empower clients to manage tenancies, develop life skills, and access employment opportunities. Testimonials from our instructors highlight our commitment to exceeding residents' needs daily. Operating 24/7, we ensure continuous support while promoting equality, diversity, and community integration.
Services
Supported Living Accommodation
Mental Health Support
Independent Living Skills Training
Tenancy Support
Health and Wellbeing Monitoring
Employment Assistance
Financial Management
Social Inclusion Programs
Therapeutic Interventions
Personalized Care Planning
Details
- Year established: 2005
Highlights and features
- We have 18 years of experience supporting individuals with mental health needs.
- Our team includes qualified professionals in health and social care.
- We adopt a person-centred approach tailored to individual needs.
- We collaborate with healthcare providers and local authorities for holistic support.
- Our 24/7 hotline ensures continuous assistance for service users.
What people say
Compassionate staff
Structured support programs
Successful transitions
Effective mental health care
Improved independence
Services
Supported Living Accommodation
We provide self-contained rooms in shared housing for adults with mental health needs. Clients personalise their spaces while receiving structured support to develop independent living skills. Our accommodations serve as transitional housing, preparing residents for long-term independent living in the community.
Mental Health Support
Our in-house qualified staff delivers tailored mental health interventions, including counseling and care planning. We collaborate with GPs, psychiatrists, and social workers to ensure comprehensive treatment. Services include crisis management, medication support, and therapeutic activities to promote emotional wellbeing.
Independent Living Skills Training
We help residents master daily tasks like cooking, budgeting, and personal hygiene. Our programs focus on building confidence through practical guidance, including shopping assistance, housekeeping routines, and financial management training to foster self-sufficiency and social integration.
Employment Assistance
We partner with job centres to provide CV writing workshops, interview coaching, and career guidance. Our support includes identifying suitable employment opportunities, preparing for workplace challenges, and maintaining employment through ongoing mentorship and advocacy.
Social Inclusion Programs
We facilitate social activities, trips, and peer support groups to combat isolation. Our programs encourage residents to participate in cultural events, recreational activities, and community volunteering, fostering meaningful connections and enhancing quality of life.
Questions
What services does Tender Heart offer?
We provide supported living accommodation, mental health support, life skills training, employment assistance, and social inclusion programs for adults aged 18-65.
Do you offer 24/7 support?
Yes, our support hotline operates 24 hours daily for emergencies, while office hours are Monday-Friday 9am-5pm and Saturday 10am-2pm.
Which areas do you serve?
We primarily serve Newham, London, with six residential locations near East Ham town centre and public transport links.
How do you support independent living?
We provide skills training in budgeting, cooking, and personal care, alongside tenancy management support to prepare residents for independent housing.
