Business Details
Emergency
services
Your Trusted Roadside Assistance Partner
The AA has been a trusted name in roadside assistance and driver support services since its founding. Our expertise spans comprehensive breakdown cover, accident claims management, car insurance, home insurance, and driving education. We prioritise customer safety and convenience, offering 24/7 emergency support and leveraging advanced technology like our AA app for real-time assistance. With a network of AA-approved repairers and lifetime guarantees on repairs, we ensure reliability and quality.Our team is dedicated to providing transparent, hassle-free services, from vehicle recovery to tyre replacement, while maintaining partnerships with insurers to protect customer interests. As a member-driven organisation, we combine decades of experience with innovative solutions to meet the evolving needs of drivers nationwide.
Services
Breakdown Cover
Accident Assist
Car Insurance
Driving School
MOT Services
Vehicle Servicing
Home Insurance
Car Warranty
European Roadside Assistance
Tyre Replacement
Highlights and features
- We offer 24/7 accident claims support for all breakdown members.
- Our repairs use genuine manufacturer parts with a lifetime guarantee.
- We provide a hire car within 2 hours if your vehicle is undriveable.
- Our AA-approved repairers use the latest technology and genuine parts.
- No policy excess to pay if you're not at fault for the accident.
Services
Breakdown Cover
Our breakdown cover provides 24/7 emergency assistance for vehicles that cannot be driven. We offer rapid recovery, on-site repairs, and towing to approved garages. Members receive guaranteed response times and access to AA-approved mechanics. This service ensures minimal disruption, with nationwide coverage including remote areas. Customers benefit from transparent pricing and optional add-ons like onward travel protection.
Accident Assist
Accident Assist handles vehicle recovery, repairs, and insurance claims for breakdown members. We coordinate with insurers, arrange AA-approved repairs using genuine parts, and provide hire cars. No excess fees apply if you're not at fault. Our team manages fault and non-fault claims, ensuring quality repairs with lifetime guarantees. This service prioritises rapid resolution and eliminates direct costs for policyholders.
Car Insurance
Our car insurance policies include comprehensive coverage for accidents, theft, and damage. Features include no claims discount protection, 24/7 roadside assistance as an add-on, and glass repair services. Policies are customisable for drivers of all ages and experience levels. Claims are expedited through our network of approved repairers, ensuring genuine parts and lifetime repair guarantees.
Driving School
AA Driving School offers ADI-approved tuition for new drivers and refresher courses. We provide lesson packages for manual and automatic vehicles, with flexible scheduling and instructor matching. Learners receive access to theory test resources and mock exams. Our franchise model ensures localised training while maintaining national quality standards for driving education.
MOT Services
We book MOT tests at AA-approved garages nationwide, with optional servicing packages. Our garages offer free re-tests within 10 days of minor failures. Technicians use manufacturer-specific diagnostic tools for pre-MOT inspections. Customers benefit from price-matched warranties and guaranteed parts for post-test repairs, ensuring compliance and roadworthiness.
Questions
What is included in The AA's breakdown cover?
Our breakdown cover includes 24/7 roadside assistance, vehicle recovery, on-site repairs, and towing to approved garages. Optional extras like onward travel and hotel accommodation are available.
Does The AA handle insurance claims for any provider?
Yes, Accident Assist manages claims regardless of your insurer, coordinating repairs and recovery while ensuring coverage for genuine parts and lifetime guarantees.
Can I get roadside assistance abroad with The AA?
Yes, European breakdown cover is available for travel to 44 countries, with access to 60,000 repairers and recovery operators across Europe.
How quickly does The AA respond to breakdowns?
We aim to reach members within 40 minutes of reporting a breakdown, with real-time tracking available via our mobile app for estimated arrival times.
Do The AA's services cover electric vehicles?
Yes, we offer electric vehicle breakdown cover, including specialist recovery for hybrid and fully electric cars, with charging assistance at approved stations.
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Reviews (5)
Jessica Richards
Jan 16, 2022
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Why do I pay for stay mobile when I'm not? As a single mum I was sold that I wouldnt have to worry you'll keep me mobile until my car is fixed well it isnt and I have no car. Lies.
Phil Hollingsworth
Jan 02, 2022
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Avoid car insurance with them, no response on the phone, no online chat, a month after accident still not repaired and no communication from The AA Claims (UK). Now with the Financial Ombudsman Service
Lee - Anne Joselyn
Aug 31, 2021
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I am sitting here in my cat, stuck. Called the AA they told me that I need to pay an extra 50 for them to come out because I didnt let them know that I changed vehicles!!!!!!
Rowan James
Aug 16, 2021
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I have ended up having two breakdown services. The AA and one that comes with a Nationwide flex plus account. I have used both. The AA are really much more difficult to contact. Which when you are stuck in a car is relevant. And they are car specific. My other service is for me !
Richard Burns
Jul 28, 2021
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I have been with the AA since 2006 with full coverage. Saturday 17/07/21 was the first time i really needed them. We broke down at 12pm 150 miles from home, the car completely lost power on the A379, we were only able to open the front doors and the horn was locked on, we were able to maneuver from the center of the road across a bike lane. I called the AA who quickly put us at ease, I said we are in a position of high risk on a busy road, we have a 8 month old baby, a 3 year old and me and my wife. My mind was put at ease "due to your situation you are of upmost importance and we will be with
