Business Details
Your Trusted Health Insurance Partner in Eastbourne
Founded by Vicki Nicol, Victoria Healthcare Management delivers honest, independent, and tailored private healthcare solutions with over 30 years of industry expertise. Our client-centric approach prioritises individual needs, offering bespoke policies for individuals, families, and businesses across the UK. Based in Eastbourne, we combine professional rigour with a personal touch, ensuring transparent advice and ongoing support from policy setup to renewal. Our team's dedication to excellence has earned recognition, including the Sussex Business Show's Customer Experience Award. We specialise in matching clients with optimal private healthcare providers, negotiating competitive rates, and providing complimentary claims assistance.With a reputation built on trust and referrals, we serve clients from London to Scotland, treating every customer like family. Our commitment extends beyond transactions, focusing on long-term relationships and continuous support. The team's passion for healthcare accessibility is reflected in our flexible working practices and community engagement. By maintaining independence from insurance providers, we guarantee unbiased recommendations aligned with client interests. Our success stories, including featured media coverage, underscore our impact in improving healthcare access nationwide.
Services
Personal Healthcare
Business Healthcare
International Healthcare
Claims Support
Policy Renewals
Highlights and features
- We offer 30+ years of specialist experience in private medical insurance
- Our team provides independent advice without ties to specific providers
- We guarantee complimentary claims support and policy renewal negotiations
- Client-centric approach with policies tailored to individual budgets
- Award-winning customer service with nationwide coverage
Associations and certifications
- Association of Medical Insurers and Intermediaries
What people say
Best customer experience
Dedicated customer service
Complimentary claims support
Tailored policies
Nationwide coverage
Services
Personal Healthcare
Tailored private medical insurance policies for individuals, offering flexible coverage options and expert guidance. Our service ensures optimal protection against healthcare costs while maintaining affordability. Clients benefit from dedicated support throughout policy selection, implementation, and renewal processes.
Business Healthcare
Customised health insurance schemes for businesses, designed to enhance employee benefits packages. We provide comprehensive coverage solutions with scalable options for companies of all sizes. Our service includes policy management, cost optimisation, and dedicated account handling for organisational healthcare needs.
International Healthcare
Specialist health insurance solutions for clients requiring international medical coverage. Our service caters to expatriates, frequent travellers, and globally mobile individuals. We offer policies with worldwide treatment access and multilingual support for cross-border healthcare requirements.
Claims Support
Complimentary claims management service ensuring smooth processing of medical insurance claims. Our team provides guidance through documentation requirements and liaises directly with providers to resolve issues efficiently. This service guarantees continued support beyond policy acquisition.
Policy Renewals
Expert policy renewal management with competitive rate comparisons and benefit optimisation. We proactively review coverage annually to ensure ongoing suitability while maintaining cost-effectiveness. This service guarantees continuous improvement of insurance packages aligned with evolving client needs.
People
Vicki Nicol
Director & Founder
With over 30 years in private healthcare, Vicki established Victoria Healthcare Management to provide honest, family-oriented insurance advice. Her expertise in medical insurance and employee benefits drives the company's client-first approach.
Kelly
Quotations & Administration Handler
Five-year private medical insurance specialist focusing on competitive pricing and new business quotations. Passionate about accessible healthcare, Kelly combines insurance expertise with beauty therapy experience.
Tina
Renewals & Client Services Handler
Dedicated client services professional specialising in policy customisation and claims assistance. Tina prioritises stress-free healthcare solutions while balancing client needs with premium affordability.
Rocco
Chief Happiness Officer
Office dog and morale booster, Rocco enhances workplace wellbeing through playful interactions. This furry colleague contributes to a positive work environment while supporting team motivation.
Questions
What private healthcare options do you offer?
We provide personal, business, and international health insurance policies with customisable coverage options.
How do you ensure competitive pricing?
Our independent status allows unbiased comparisons across providers to secure optimal rates for clients.
Do you support clients during claims?
Yes, we offer complimentary claims assistance to guide clients through the entire process.
What areas do you cover?
We serve clients nationwide, from Eastbourne to Scotland and Northern Ireland.
How does policy renewal work?
We proactively manage annual renewals, comparing rates and optimising benefits for continued suitability.
Can businesses access tailored packages?
Yes, we create custom corporate healthcare schemes to enhance employee benefits programmes.
Reviews (6)
Louise Bruce
Oct 27, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Vicki and Tina are amazing! They are so friendly and responsive. sometimes the world of healthcare is a minefield and they help you navigate it with such ease and cheer. I wouldn't be without them and I can't recommend them highly enough!
Vicki and Tina are amazing! They are so friendly and responsive. sometimes the world of healthcare is a minefield and they help you navigate it with such ease and cheer. I wouldn't be without them and I can't recommend them highly enough!
Ashleigh Blaney
Jun 14, 2021
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Ive had nothing but great experience with both Vicki and Tina at Victoria Healthcare. Vicki especially has been a huge help to me this past year arranging a claim for my hip and then answering any questions I have about consultations/ renewals etc etc. They definitely give a first class service and Id definitely be lost without them. Thanks girls!
Rositta Morrison
Jun 14, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Professional service with the personal touch. Always helpful and quick to respond to queries. Would recommend 100%.
Professional service with the personal touch. Always helpful and quick to respond to queries. Would recommend 100%.
Hayley J.
Oct 30, 2020
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An absolute godsend! I had no idea there were companies like this around! I had been paying far too much for my private healthcare each month for an extremely long time and Vicki managed to get me a great deal at literally a third of the price but with all the same benefits! She was completely professional throughout, talked me through all of the terms, jargon, small print etc. and turned things around at an impressive pace. I'm so grateful someone recommended her to me otherwise I'd still be paying an extortionate amount and would be too nervous to switch suppliers. Cannot recommend highly enough
AitchWestFour
Oct 27, 2020
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I cannot recommend this company enough hence I'm taking the time to review. Vicki is so knowledgeable on private healthcare - super responsive and above all, honest, warm and friendly. As another reviewer mentioned, there is no pressure - or sway to a certain provider - just fantastic service tailored to her clients. Definitely a 5-star experience. Thank you so much!
Phillexus
Sep 25, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
Really great people to deal with. In this world of "craziness" it is always good to deal with people who are straightforward, and deliver on what they say the can do. Very proud to have them looking after us. They make us feel very safe. Transparent and Consistent always.
Really great people to deal with. In this world of "craziness" it is always good to deal with people who are straightforward, and deliver on what they say the can do. Very proud to have them looking after us. They make us feel very safe. Transparent and Consistent always.
