Business Details
Emergency
services
Your Trusted NHS General Practice in Sittingbourne, Kent
Memorial Medical Centre is a six-partner practice comprising five GPs and one paramedic, dedicated to providing holistic healthcare to patients in Sittingbourne, Kent. Established with a commitment to comprehensive patient care, our team includes experienced professionals with diverse medical backgrounds, including general practice, emergency care, and specialized clinical training. We offer extended hours for working patients, including evening and early morning appointments, and maintain strong accessibility features for disabled individuals. Our services are supported by NHS-accredited facilities and regular quality assessments by the Care Quality Commission. We prioritize patient education through self-care resources, health screenings, and partnerships with local healthcare providers.Our digital platforms enable seamless online appointment booking, prescription requests, and access to medical records. We emphasize preventive care through vaccination programs, cancer screenings, and chronic disease management. Our multidisciplinary team includes clinical pharmacists, advanced practitioners, and healthcare assistants to address diverse patient needs. We actively engage with the community through patient participation groups and tailored support for vulnerable populations. Our practice is recognized for maintaining high standards in clinical governance and patient safety.
Services
GP Consultations
Urgent Appointments
Online Prescriptions
Health Screenings
Vaccinations
Chronic Disease Management
Travel Health Advice
Maternity Services
Mental Health Support
Home Visits
Highlights and features
- We offer extended hours including evening and early morning appointments for working patients
- Our multidisciplinary team includes paramedic practitioners and clinical pharmacists
- We maintain CQC 'Good' rating for clinical quality and patient safety
- Our practice features full disabled access and specialized facilities
- We provide integrated digital services for online appointments and prescriptions
Associations and certifications
- Care Quality Commission (CQC)
What people say
Professional staff
Accessible appointments
Comprehensive care
Online services
Knowledgeable GPs
Services
GP Consultations
Our qualified GPs provide comprehensive medical consultations for diagnosis, treatment, and health management. Services include routine check-ups, chronic condition monitoring, and personalized care plans. Patients can book face-to-face, telephone, or video consultations through our online system or by phone.
Urgent Appointments
We offer urgent medical appointments for acute conditions requiring prompt attention. Our triage system ensures appropriate care matching clinical need, with options for immediate telephone assessment or in-person evaluation at our facility.
Online Prescriptions
Our electronic prescription service enables secure online requests for repeat medications. Patients can manage prescriptions through Patient Access accounts, with nominated pharmacy delivery options available within 48-72 hours.
Health Screenings
We provide NHS cancer screenings, blood pressure monitoring, and chronic disease prevention programs. Our services include cervical smears, family planning, and targeted health checks aligned with national guidelines for early disease detection.
Vaccinations
Our practice offers routine vaccinations and travel health advice. Services include childhood immunizations, annual flu jabs, and travel-specific vaccinations with expert risk assessment for international destinations.
People
Dr Alison McLeod
Senior GP Partner
Qualified in 1998 at Queen's University Belfast, Dr McLeod has practiced in multiple specialties including paediatrics and obstetrics before joining Memorial Medical Centre in 2002.
Dr Barbara Engel
GP Partner
A Humboldt University graduate with research expertise in gestational diabetes, Dr Engel brings extensive UK clinical experience to her role as GP Partner since joining in 2007.
Dr Ben Ingram
GP Partner
Trained at Barts & The Royal London Medical School, Dr Ingram specializes in ENT and has served as GP Partner at Memorial Medical Centre since 2014.
Dr Runa Ismail
GP Partner
With postgraduate training in accident and emergency medicine, Dr Ismail has contributed to our practice since 2012 after completing her medical education at Guy's, King's and St Thomas' School of Medicine.
Dr Nisha Verma
GP Partner
A Charles University graduate, Dr Verma joined our team in 2020 with extensive experience in obstetrics and gynaecology, maintaining active membership in the Royal College of General Practitioners.
Questions
How can I book an urgent medical appointment?
Call us on 01795 477764 between 8am-6:30pm Monday-Friday, or use our online system for urgent requests requiring same-day assessment.
What online services are available?
Our digital platform supports appointment booking, repeat prescription requests, medical record access, and secure messaging with healthcare professionals through Patient Access accounts.
How do I access emergency care outside hours?
Dial NHS 111 for urgent medical help when we're closed. For life-threatening emergencies, call 999 or visit Medway Maritime Hospital's A&E department.
What accessibility features do you offer?
We provide wheelchair access, hearing loops, visual call systems, accessible bathrooms, and longer appointments for patients requiring additional support or communication assistance.
How can I register with the practice?
Complete our online registration form if you reside within our catchment area, or contact us directly to verify eligibility and complete necessary documentation.
What prescription services are available?
We offer electronic repeat prescriptions processed within 72 hours, acute prescription assessments, and medication reviews conducted by our clinical pharmacists.
Reviews (7)
Chris Arnold
Nov 15, 2021
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Worst gp surgery ever, I have lived in sittingbourne 2 years now and never been able to get a appointment
Millie Clark
Nov 06, 2021
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One receptionist lovely, the other appeared judgemental and unwelcoming. I interrupted her dinner she was eating while at the reception, to let her know there has been a change to my vision and I can't read text on my phone, after a blow to the head. She said 'I can't read the text on my phone either' abruptly and almost questioned why I'm telling her this. The nurse received this information, then took this seriously and sent me to medway. I didn't appreciate this comment as I'd taken a very hard direct fall to my head in a horse riding accident. It took me alot to seek help, I wasn't going to
Nick P.
Oct 28, 2021
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Now the surgery only allows 10 callers in the queue at once, for a town of 70,000 so youll be lucky to ever get through to anyone, and if you do you'll have to wait a month to see someone. Bottom line, be ill somewhere else.
Zahin Miah
Sep 06, 2021
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Whilst I can't fault the Doctors' advice and expertise, the process to get an appointment with them is absolutely ridiculous. It really does not make any sense to call at 8am to get a telephone appointment back. Even then, I'm spending half an hour to an hour in the morning trying to get past the busy tone for the receptionist to then tell me that the Doctor will call me back. We're never given a time, just a "you will get a private call some time later today." How is it fair that we are only allowed to request an appointment in a very tight window but we cant get an appointment at specific times
Leanne Gilson
Jul 14, 2021
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Disgusting. If i could give zero stars i would. Called yesterday for my 3 year old son with infection in his face, was told we are full go to the chemist to get it checked then call back if it is a infection and will giv a appointment. So this i did chemist said defo a infection so called my gp back was told we full call back tomorrow at 8am so this i did. Was engaged for 30mins straight thwn was 8in the cue after waiting all this time got told we at full capacity then hung up ao i called again very angry by this point was 7 in the cue a different lady answered, very nicely apologized but explained
Hilary Hendry
Jul 01, 2021
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The doctors are lovely, but it is very difficult to get through to reception by phone. I have had the line cut off when I get to number one in the call queue after waiting 25 minutes in the queue and had the phone put down on me after abruptly being told to phone again tomorrow ar 8am.
Aga Lillian
Jun 26, 2021
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They don't answer the phone, line is always busy, or cutting me off, I tried several times, I think is quicker to go there at least I will have a chance to talk to someone
