Business Details
Emergency
services
Your Trusted Residential Lettings Partner
Established with a clear vision to transform the lettings industry, our business combines over 20 years of collective experience in East Lothian and Edinburgh. We challenge traditional sector norms by prioritising exceptional customer service for both landlords and tenants, addressing the industry's historically poor reputation. Our approach focuses on doing one thing exceptionally well - residential lettings and property management - through continuous improvement and open communication.We build trust through transparency, actively listening to feedback, and fostering long-term relationships. Our team of six professionals operates with bravery and vulnerability, embracing difficult conversations to drive internal and external growth. We measure success not by expansion but by customer satisfaction, ensuring operational excellence through practical professionalism rather than superficial displays.
Services
Residential Lettings
Property Management
Tenant Finder Service
Rental Valuation
Maintenance Reporting
Highlights and features
- We have over 20 years of combined experience in East Lothian lettings
- Our team prioritises transparent communication with all stakeholders
- We implement a tenant screening process with affordability checks
- Our inventory system includes photographic records for dispute prevention
- We provide 24/7 emergency maintenance support for urgent issues
What people say
Excellent service
Responsive communication
Well-maintained properties
Transparent process
Professional team
Services
Residential Lettings
We specialise in residential property rentals across East Lothian, Edinburgh, and Stirling. Our service includes property viewings, tenant screening, and lease agreements. We ensure all properties meet legal standards and tenant requirements.
Property Management
Our property management service covers maintenance coordination, rent collection, and tenant communication. We maintain detailed property inventories and handle emergency repairs through our 24/7 support system.
Tenant Finder Service
We match qualified tenants with available properties using rigorous screening criteria. Our process includes affordability checks, reference verification, and credit assessments to ensure reliable tenancies.
Rental Valuation
We provide accurate rental valuations based on market conditions and property specifics. Our assessment considers location factors, property condition, and comparable rental data across our service areas.
Maintenance Reporting
Our maintenance reporting system handles both routine and emergency repairs. Tenants can report issues through our dedicated portal, with urgent matters addressed by our 24/7 emergency response team.
Questions
What areas do you cover for property lettings?
We operate across East Lothian, Edinburgh, and Stirling, with our main office located in Gifford.
How do I report an emergency maintenance issue?
Call our emergency maintenance line at 01620 670 336 for urgent issues like gas leaks, burst pipes, or heating failures.
What tenant screening criteria do you use?
We require three years of address history, employment verification, and affordability checks at 2.5 times the monthly rent.
How much deposit is required for rentals?
Typically one month's rent plus £200, held in the Safe Deposits Scotland scheme with photographic inventory records.
What type of tenancy agreements do you use?
We use Scottish Private Residential Tenancies introduced in 2017, with clear terms for both landlords and tenants.
Do you offer 24/7 tenant support?
Yes, our emergency maintenance service operates 24 hours a day, 7 days a week for urgent property issues.
