Business Details
17 Years
experience
Emergency
services
Professional Property Management in Edinburgh
Established in 2009, SouthSide Property Management has grown into one of Edinburgh's leading letting agencies, built on principles of transparency and exceptional service. Our team of 40 dedicated professionals prioritises long-term relationships with landlords and tenants, ensuring a stress-free experience through innovative solutions like our Silver Let Only service. With over half of our team having worked here between 5-15 years, we combine extensive experience with continuous training to maintain high standards across all aspects of property management.Our core values of safety, happiness, and sustainability guide every decision, from property maintenance to client interactions. We exclusively advertise on all major UK letting portals at no extra cost, while maintaining a streamlined process that includes market analysis, tenant vetting, and responsive issue resolution. Our 2020 office relocation to 'On The Square' demonstrates our commitment to evolving with Edinburgh's property market while preserving our founding ethos of 'Property Made Simple'.
Services
Property Management
Letting Services
Tenant Vetting
Property Maintenance
Landlord Support
Details
- Year established: 2009
Highlights and features
- We provide free property appraisals with experienced local experts
- Our team of 40 professionals has over 100 combined years of Edinburgh property knowledge
- We advertise properties on all major UK letting portals at no extra cost
- Our Silver Let Only service streamlines tenant vetting and property marketing
- We guarantee prompt issue resolution with dedicated property managers
Associations and certifications
- Letting Agent Registration Scheme LARN1806025
What people say
Quick response times
Helpful property managers
No issues since moving in
Great communication
Excellent customer service
Services
Property Management
Our comprehensive property management covers daily oversight, maintenance coordination, and tenant communication. We ensure regulatory compliance while maintaining property value through regular inspections and proactive issue resolution. With dedicated property managers available during extended office hours, we provide landlords with peace of mind and tenants with responsive support.
Letting Services
From market analysis to tenant vetting, our letting services maximise property exposure through multi-platform advertising. We handle viewings, reference checks, and contract administration while maintaining competitive pricing with no hidden fees for long-term landlords. Our local Edinburgh market expertise ensures optimal rental rates.
Tenant Vetting
Our thorough tenant screening process includes credit checks, employment verification, and previous landlord references. This rigorous approach protects landlords' investments while ensuring quality tenants receive fair assessment through a transparent selection process with clear documentation requirements.
Property Maintenance
We provide responsive maintenance solutions with prioritised emergency repairs and scheduled property upkeep. Our network of trusted contractors ensures quality workmanship while regular inspections identify potential issues before they escalate, maintaining property condition throughout tenancies.
Landlord Support
From tax documentation to regulatory compliance, we offer comprehensive landlord support with market advice and investment strategies. Our experienced team provides quarterly performance reviews and tailored service tiers, helping property investors maximise returns while minimising administrative burdens.
People
John Davidson
Founder
Established SouthSide in 2009 after personal experience with Edinburgh's letting market. Transformed initial vision into successful agency with 40-strong team. Recognised for problem-solving expertise with complex properties.
Mark Phillips
Former Property Manager
Provided day-to-day management for multiple properties between 2011-2019. Known for exceptional tenant relations and property condition maintenance. Part of leadership team that achieved 95% tenant retention rate.
Lewis Collie
Property Manager
Specialised in Edinburgh property regulations and tenant communication. Managed portfolio of 150+ properties with 98% on-time rent collection. Recognised for exceptional problem resolution skills during pandemic period.
Ryan
Property Manager
Handle tenant communications and maintenance coordination for central Edinburgh portfolio. Achieved 98% customer satisfaction rating in 2023. Known for prompt issue resolution and clear documentation processes.
Katy Fitton
Property Manager
Specialise in tenant onboarding and move-in support. Processed over 1,000 tenancies since 2015. Recognised for creating welcome packs that improved tenant satisfaction scores by 20%.
Questions
What areas do you cover?
We operate throughout Edinburgh, including city centre, Leith Walk, Fountainbridge, and surrounding residential areas. All properties within Edinburgh City Council boundaries are within our service area.
What fees do you charge landlords?
We have no set-up fees or marketing costs for long-term landlords. Our transparent pricing includes competitive management fees with no hidden charges, including free property appraisals.
How quickly do you respond to maintenance requests?
Emergency repairs receive same-day response with resolution within 24 hours. Non-urgent issues are addressed within 72 hours, with regular property inspections to prevent potential problems.
What happens during tenant vetting?
Our process includes credit checks through Equifax, employment verification, previous landlord references, and Right to Rent documentation. We provide landlords with comprehensive reports to inform rental decisions.
How do you advertise properties?
Properties appear on Zoopla, Rightmove, Citylets, and local Edinburgh portals. We maximise visibility with professional photography, detailed descriptions, and targeted online marketing campaigns.
What support exists for new tenants?
New tenants receive welcome packs with local information, utilities guidance, and emergency contacts. Our property managers provide move-in support and ongoing assistance throughout the tenancy.
Reviews (5)
Binyam Yakob Gebreyes
Jan 15, 2022
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Tenancy period was really great with Southside property. Particularly Emma was wonderful and very responsive. Viewing process was also great. The missing stars are for the unfair final deducatables of 226GBP requested from our deposit. Fortuantely we had all the evidence at hand to show the property was handed back at the same or better state so we managed to get our deposit back except for 40GBP gardening cost. If you are going to rent with Southside take a picture of everything when you go in and try to put things in writing via email, they come in very handy when you produce your evidence to
Diana Subtil
Jan 11, 2022
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I want to make special mention of my property managers Emma Macdougall and Jack Middlemiss and Southside as a whole for their help and professionalism in settling us in our new property. We moved over the Christmas holidays when everyone was on holiday but still our issues were sorted rather promptly. Would definitely recommend Southside to others!
Cindy McKenzie
Jan 01, 2022
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Highly recommend! I'm fortunate enough to rent with Southside now and they are one of the best agencies I've ever had. I feel genuinely taken care of as a tenant. From the day I moved in, I received a care-package; tea, biscuits, toilet roll, soap, black bin bags, washing-up liquid. Which is fantastic when you're moving all day. They are very professional; carrying out work within the time-slots they have given, being responsive, not having to chase them up and thorough. The people who do contract work from them (painting, sealant ect.) are also fantastic and do the job thoroughly and professionally
Moray Cresswell
Dec 24, 2021
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Positive:Professionalism,Responsiveness
I recently moved into a property rented by Southside. The whole team were very helpful and responsive during the application process. Scott in particular was great when helping me complete the documentation required to lease the property.
I recently moved into a property rented by Southside. The whole team were very helpful and responsive during the application process. Scott in particular was great when helping me complete the documentation required to lease the property.
Eleni Geragidi
Nov 30, 2021
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Positive:Professionalism,Quality,Responsiveness
Southside Property Management have been amazing to us through the entire process of applying to moving in and taking care of any issues and maintenance really quickly and efficiently. Especially Emma and Jack have been extremely helpful. Overall great experience with the agency!
Southside Property Management have been amazing to us through the entire process of applying to moving in and taking care of any issues and maintenance really quickly and efficiently. Especially Emma and Jack have been extremely helpful. Overall great experience with the agency!
