Business Details
19 Years
experience
Emergency
services
Trusted Property Management in Edinburgh
Established in 2007, we have dedicated ourselves to transforming property management in Edinburgh through a client-centric approach. Our team combines over 18 years of industry expertise with academic credentials to deliver tailored solutions for landlords and tenants. We prioritise integrity, trust, and long-term relationships, ensuring properties are managed as if they were our own. With a 24/7 support system and vetted contractors, we address maintenance issues promptly while maintaining high standards of safety and comfort. Our services span property viewings, tenant referencing, rent collection, and full management, supported by digital platforms for transparency.We specialise in navigating Scotland's evolving property legislation, offering peace of mind through My Deposit Scotland membership. Our portfolio includes over 200 properties, with marketing strategies featuring professional photography and EPC compliance. We balance landlord and tenant needs, providing clear guidance on tenancy agreements and legal requirements. Our decade-spanning success stems from resolving over 17,000 property-related queries and maintaining a 98% client retention rate. Through continuous market analysis, we adapt to Edinburgh's dynamic rental landscape while upholding our founding principle: making property management simple.
Services
Property Management
Tenant Referencing
Rent Collection
Maintenance Coordination
Property Marketing
Details
- Year established: 2007
Highlights and features
- We offer 17+ years of Edinburgh property market expertise
- Our team provides 24/7 property maintenance support
- We implement a vetted contractor network for quality assurance
- Tailored property management solutions for individual requirements
- Our team holds professional property management qualifications
Associations and certifications
- My Deposit Scotland
Services
Property Management
Our comprehensive property management service covers every aspect of property maintenance and tenant relations. We handle rent collection, legal compliance, and property inspections while maintaining open communication channels with both landlords and tenants. Our proactive approach prevents issues through regular maintenance checks and rapid response protocols.
Tenant Referencing
We conduct thorough tenant background checks including credit history, employment verification, and previous landlord references. Our process ensures suitable tenant placements through rigorous Right to Rent checks and income assessments, minimising risks for property owners while maintaining fair housing practices.
Maintenance Coordination
Our 24/7 maintenance support handles emergency repairs and scheduled maintenance through a network of trusted contractors. We prioritise urgent issues while maintaining quality standards through regular contractor evaluations and insurance verification, ensuring property safety and tenant satisfaction.
Property Marketing
We maximise property exposure through professional photography and multi-platform advertising. Our marketing strategy combines Zoopla listings with local market knowledge to attract qualified tenants, supported by EPC compliance checks and property presentation advice.
Rent Collection
Our systematic rent collection process includes timely payment reminders and arrears management. We provide landlords with regular financial reports while maintaining tenant payment flexibility through multiple payment channels and clear payment schedules.
People
Tracy Pan
Business Owner
Founder with 18+ years' property management experience, holding MSc, MBA, and ACIH qualifications. Specialises in building long-term client relationships through ethical business practices and strategic property solutions.
Andrena Rowley
Office Manager
Customer service specialist managing tenant communications and documentation. Ensures operational efficiency through systematic record-keeping and team coordination, providing consistent support to landlords and tenants.
Jason Gourdie
Maintenance Manager
Ex-hospitality industry professional applying service excellence principles to property maintenance. Coordinates repairs with insured contractors, maintaining property standards while minimising tenant disruption.
Cat Kivlin
Lettings Administrator
Qualified housing professional with SVQ2 certification. Manages property viewings and administrative processes, combining regulatory knowledge with tenant-focused service delivery to facilitate smooth lettings.
Questions
What areas do you cover?
We operate throughout Edinburgh and surrounding areas including Oxgangs, Sighthill, and Newington, managing properties across the city's diverse neighbourhoods.
How do you handle property maintenance?
Our 24/7 maintenance service coordinates vetted contractors for emergency repairs and scheduled maintenance, ensuring prompt resolution of issues while maintaining quality standards.
What tenant referencing checks do you perform?
We verify photo ID, employment status, income, credit history, landlord references, and Right to Rent documentation to ensure suitable tenant placements for property owners.
How are rent payments managed?
We collect rent monthly, issue payment reminders, and provide landlords with regular financial updates while maintaining clear payment records for both parties.
What property types do you manage?
We handle various residential properties including single-family homes, apartments, and HMO properties with multiple occupancy licensing requirements.
Reviews (6)
Rajesh Kanwal
Nov 20, 2021
Report
I would like to thank Tracy and Andrena, who are very supportive and professional. Right now it is really a tough time to find a house in Edinburgh. I have recently moved here and do not have any credit history which makes my case even more difficult. Filled numerous applications but nothing worked. Then I got contact number of Tracy from one of her existing tenant and she was quick to offer help and came back to me within a day with available option. Paper work is very quick and easy. If you are looking for hassle free property and supportive staff then go for Letslet property management. Highly
Dawid Nastalek
Nov 15, 2021
Report
I was a Tennant of one of the Lets let's flat since Feb 2020. I've got a professional and friendly experience with the agency. When we had a quite a few enquiries during the tennancy and they were always sorting everything for us quickly When needed. At the end of tenancy we didn't had any issue with getting the full deposit back which is a really important matter. Overall I would happily recommend let's let.
Natasha Richner
Oct 22, 2021
Report
Positive:Professionalism,Responsiveness
Have had a great experience so far with Letslet. Taghrid and Andrena are very responsive to emails and phone calls, and maintenance on the flat was completed quickly. Even signing up for the tenancy was done in a quick manner. We have high hopes that nothing will go wrong in the remainder of our time as tenants with Letslet!
Have had a great experience so far with Letslet. Taghrid and Andrena are very responsive to emails and phone calls, and maintenance on the flat was completed quickly. Even signing up for the tenancy was done in a quick manner. We have high hopes that nothing will go wrong in the remainder of our time as tenants with Letslet!
Audrey Ay
Sep 27, 2021
Report
Positive:Professionalism,Quality,Responsiveness
They are very professional and accommodating. We rented a flat from them that fit the needs of our family within a very short time. Tracy and her staff are very friendly and listened to our needs. We have no reservation to recommend it to our friends.
They are very professional and accommodating. We rented a flat from them that fit the needs of our family within a very short time. Tracy and her staff are very friendly and listened to our needs. We have no reservation to recommend it to our friends.
Oliver Meade
Sep 07, 2021
Report
The staff are so friendly and accommodating. They are always quick to reply with an queries and make everything as easy as possible for you. I've been renting off them for the past few months and feel very lucky to have them as my letting agent. I would highly recommend them to anyone looking to rent a flat.
M. Nafees
Jul 22, 2021
Report
For the past two years, I've been renting my current accommodation (house) with Letslet. Letslet has been a fantastic experience for me; the staff is really professional, patient, and diligent. I would love to stay at this house for years to come and I would highly recommend Letslet.
