Elite

Business Details

Your Trusted Partner for Property Letting Solutions

Established over a decade ago, Elite has become a trusted name in residential property lettings and block management across East Sussex and West Sussex. Our team of dedicated professionals operates from a modern office in Wharf Road, Eastbourne, offering tailored solutions for landlords, tenants, and property owners. We specialise in sourcing premium residential properties, including modern apartments in Eastbourne, cosy cottages in Brighton, and seaside retreats in Bexhill, while maintaining rigorous standards in tenant screening, rent collection, and lease agreements. Our block management division, launched in 2015, now oversees 60+ properties with a commitment to transparent fee structures, competitive contractor pricing, and efficient communication. Clients consistently praise our prompt issue resolution, personalised service, and dedication to fostering positive relationships between landlords and tenants.

With a focus on open communication, transparency, and professionalism, we ensure every client receives individualised attention throughout their property journey. Our expertise extends to property maintenance, tenancy renewals, and legal compliance, supported by a team renowned for their compassion and responsiveness. By eliminating unnecessary fees and prioritising client satisfaction, weve built a reputation as a reliable partner in property management. Whether youre seeking a rental property or require comprehensive block management, our goal remains to deliver seamless, stress-free experiences grounded in local market knowledge and industry expertise.

Services

Property Letting Block Management Tenant Screening Rent Collection Maintenance Coordination Lease Agreements Tenancy Renewals Legal Compliance Property Marketing Financial Reporting

Highlights and features

Over a decade of experience in East Sussex property markets
Transparent fee structures with no hidden charges
Prompt resolution of property maintenance issues
Personalised approach to landlord and tenant needs
Award-winning block management with 60+ properties

What people say

Quick response times Team that cares No hidden fees Professional approach Competitive pricing

Website

Update Listing

Services

Property Letting

We specialise in residential property lettings across East Sussex and West Sussex. Our service includes property marketing, tenant screening, and lease agreement management. With local expertise in Eastbourne, Brighton, and Bexhill, we ensure landlords maximise returns while tenants find ideal homes. Our transparent process covers rent collection, maintenance coordination, and legal compliance.

Block Management

Our block management division oversees 60+ properties in Eastbourne and surrounding areas. We provide transparent fee structures, competitive contractor pricing, and regular board meetings. Services include maintenance coordination, financial reporting, and legal compliance. Our approach eliminates unnecessary charges while ensuring buildings are well-maintained and efficiently managed through direct communication with freehold owners.

Tenant Screening

We conduct thorough tenant background checks to ensure reliability and suitability. Our screening process includes credit checks, employment verification, and previous landlord references. This service protects landlords' investments while matching tenants to appropriate properties. By maintaining rigorous standards, we reduce risks and foster long-term tenancy relationships with minimal turnover.

Rent Collection

Our rent collection service ensures timely payments through structured invoicing and follow-up procedures. We handle payment tracking, late payment resolutions, and financial reporting for landlords. This service includes 9% + VAT administration fees while maintaining transparency in all transactions. Landlords receive regular updates on payment statuses and account balances.

Maintenance Coordination

We manage property maintenance issues up to 500 per incident, ensuring prompt resolution of tenant concerns. Our service includes contractor selection, cost management, and quality control. For larger repairs, we negotiate competitive pricing while maintaining open communication with property owners. This ensures properties remain in excellent condition with minimal disruption to tenants.

People

Laura Williams

Property Manager

With over nine years of experience, Laura Williams specialises in tenant-landlord relations and property maintenance. Known for her professionalism and attention to detail, she ensures smooth tenancy journeys through prompt communication and problem-solving. Her expertise covers lease agreements, rent collection, and property inspections.

Iain Stiles

Block Management Director

Iain Stiles leads our block management division with 15+ years in property management. He focuses on transparent fee structures and efficient contractor coordination. His team has successfully improved 60+ properties through cost-effective maintenance strategies and regular board meetings to address client concerns promptly.

Rachel Rees-Collins

Operations Manager

Rachel Rees-Collins oversees daily operations with a focus on client satisfaction. She manages tenancy renewals, legal compliance, and financial reporting. Her approach combines organisational efficiency with personalised service, ensuring landlords and tenants receive consistent support throughout their property journey.

Questions

What areas do you cover for property lettings?

We operate across East Sussex and West Sussex, including Eastbourne, Brighton, and Bexhill. Our local expertise ensures optimal property matches for landlords and tenants.

How do your block management fees work?

Our transparent fees include no contractor markups. Standard charges apply for services like tenancy renewals (£75+VAT) and end-of-tenancy checkouts (£100+VAT), with detailed breakdowns provided upfront.

What tenant screening processes do you use?

We conduct credit checks, employment verification, and reference checks from previous landlords. This ensures reliable tenants while protecting property owners' investments through rigorous vetting.

How quickly do you resolve maintenance issues?

We prioritise prompt resolution, typically addressing standard issues within 24-48 hours. Emergency repairs receive immediate attention with our call-out service available for urgent matters.

Can landlords use their own contractors?

While we recommend our vetted network for competitive pricing, landlords may use preferred contractors. We ensure all work meets quality standards and complies with legal requirements.

What support exists for legal compliance?

We handle Section 8/21 notices and rent reviews through approved legal partners. Our team ensures all processes follow current legislation, with transparent cost breakdowns for outsourced legal work.

Reviews (6)

Write a Review

Kim Cheung

Sep 04, 2021 Report

Positive:Responsiveness
Very please rent paid and responded..at least acting like professional.good work.thankyou

Prue Garratt

Jul 31, 2021 Report

Positive:Professionalism,Responsiveness
Excellent communication, updated on all aspects of potential tenants. Nothing appeared to be too much trouble, polite and courteous at all times. What could have been a very stressful experience was made very easy.

Chloe Slater

Apr 25, 2021 Report

Positive:Professionalism,Responsiveness
Rented through Elite Lettings for about 18 months and everything went smoothly. Great response times, sent out the relevant contractors quickly if any maintenance issues, and also a quick turn around with getting my deposit back. Thank you to Peter and Laura for everything.

Alfreda Hay

Mar 17, 2021 Report

I was looking to move from a national letting agent to a local one as wanted a more personal service. From the outset Laura gave me all the required information and checked in regularly to see what stage I was at with my tenant moving out. The whole process has been seamless and I wouldn't hesitate to recommend landlords to use Elite's services.

Harryett Wynne

Mar 07, 2021 Report

Positive:Professionalism,Responsiveness
We have been renting though Elite Lettings for just under a year we are very happy with how quick they are at responding to our emails. Great service.

Jack Spicer

Mar 04, 2021 Report

Absolute shocking letting agency!! 1 star is too generous. I was a tenant in one of their properties for 6 months last year. Upon viewing the property, a fair amount of work needed to be done. Was reassured this would all be done in time before moving in. Moved in 3 weeks later and all the work had been left unfinished (pictures attached)! The worst of which was exposed wires going into the water tank which I was told by the electrician who fixed it, that it was extremely dangerous. The property hadn't been cleaned, and had obviously not been checked over by them before handing me the keys. Workmen