Business Details
Your Trusted GP Practice in Leicester
We are a dedicated general practice serving patients in Countesthorpe and surrounding areas. Our practice combines traditional care with modern digital solutions, offering online triage systems like RapidHealth, Patchs, and Accurx to streamline medical requests and administrative tasks. Patients benefit from structured appointment booking, repeat prescription services, and access to health information through NHS-approved platforms. We collaborate with local and NHS service providers to ensure comprehensive care, including urgent treatment guidance via NHS 111.Our team of experienced GPs and healthcare professionals prioritises patient accessibility, fairness, and timely care. We operate extended hours for administrative tasks and utilise a virtual queue system to manage appointment requests efficiently. Our services include routine nursing appointments, blood tests, health reviews, and medication management, all supported by clear communication channels for patient feedback and inquiries.
Services
GP Consultations
Online Triage
Prescription Services
Health Information
Appointment Booking
Nursing Appointments
Blood Tests
Medication Management
Urgent Care Referrals
Health Reviews
Highlights and features
- We offer online triage systems for efficient medical requests.
- Our team provides structured appointment booking and repeat prescriptions.
- We partner with NHS services for urgent care referrals.
- Our practice ensures fair access to healthcare for all patients.
- We deliver extended administrative support during operating hours.
Services
GP Consultations
Our GPs provide comprehensive consultations for acute and chronic conditions, offering diagnosis, treatment plans, and referrals. Patients access care through online triage systems or pre-booked appointments. The team prioritises timely, evidence-based care tailored to individual needs.
Online Triage
Digital platforms like RapidHealth and Patchs enable patients to submit symptoms and requests securely. This system ensures efficient prioritisation of cases, reducing wait times and connecting patients with appropriate care pathways swiftly and transparently.
Prescription Services
Repeat prescriptions are managed through NHS App or SystmOnline accounts, with collection via nominated pharmacies. The practice ensures accurate dispensing and reviews medications annually to maintain safety and efficacy for long-term treatments.
Appointment Booking
Patients book appointments via online forms, NHS App, or phone. A virtual queue system ensures fair access, with triage assessments guiding urgency. Same-day and pre-booked slots accommodate varying patient needs within structured operational hours.
Health Information
We provide access to NHS-approved health guides, medication details, and self-care advice through our website and partnerships. Resources cover conditions, treatments, mental health, and preventive care to empower patient decision-making and health literacy.
Questions
How do I book a GP appointment?
Use our online triage system via NHS App or website, or call the practice. A doctor will assess your request and schedule an appropriate appointment.
Can I order repeat prescriptions online?
Yes, through NHS App or SystmOnline accounts. Select your required medications and nominate a pharmacy for collection.
What if I need urgent care outside hours?
Dial NHS 111 for non-emergency urgent care. For life-threatening emergencies, call 999.
Are there parking facilities at the practice?
Parking is limited due to local constraints. We recommend alternative transport where possible.
How do I access health information?
Visit our website's Health A-Z section or use NHS resources for condition guides, medication details, and self-care advice.
Can I choose how to communicate with the practice?
Yes. Use online messaging, phone calls, or in-person visits. Text message contact is available if specified on your request form.
Videos
Reviews (7)
Ashleigh Jade
Nov 09, 2021
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I left this surgery a while ago am writing this review now as I've a family member currently in tears after a very nasty phone consultation of one of the staff! If you want to feel like you're a hypochondriac this is the place for you you'll have all you're concerns completely ignored and even medical records tampered with!! I have proof! I have 1 family member die and another whose death could have been delayed if takes seriously the first time. Due to medical professionals disregarding their symptoms. Every physical issue you have will be questioned as a symptom of stress.The doctors will
Andreas Hessler
Sep 28, 2021
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I don't know who's decision it was to take the phone off the hook in the mornings, but it makes a complete mockery of local health care.
Been trying to get an appointment for weeks, but I just can't get through. Phone constantly engaged. They try to push people on to their online system, but it is designed to send you around in circles. There are many elderly residents who just want to arrange things over the phone without that level of hassle. Pick up the phone! I've lived in Countesthorpe for years and this used to be a fantastic surgery that would be responsive to the needs of local people
Been trying to get an appointment for weeks, but I just can't get through. Phone constantly engaged. They try to push people on to their online system, but it is designed to send you around in circles. There are many elderly residents who just want to arrange things over the phone without that level of hassle. Pick up the phone! I've lived in Countesthorpe for years and this used to be a fantastic surgery that would be responsive to the needs of local people
Emily Kirby
Sep 12, 2021
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I've always had a great experience at this surgery for the last 6 years, with everyone being really friendly and helpful.
Susan Marquis
Aug 13, 2021
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Staff working hard in difficult times and not all patients are polite. Helpful in getting appointment's
Always smiling & friendly
Always smiling & friendly
L. J.
Jul 08, 2021
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Quite possibly the worst service around at the moment. almost impossible to get an appointment. not surprising when they close early on what seems to be most days now. an NHS service crying out for more money - yet you can't use it. It takes over 15 minutes to answer the phone, then the rude and intrusive receptionist is apparently a doctor themselves telling us how urgent something is. 9am in the morning and they have no appointments left that day, call again the next day or get the next 'pre bookable' in 7 days time. even then, its a telephone consultation and they will decide if they need to
Sally Anne
Apr 06, 2021
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It has been incredibly disappointing service during the pandemic. On several occasions throughout the last 14 months I have been unable to make an appointment all all. There have been no alternatives and consistently the call takers/receptionists have not been helpful or sympathetic. It leaves patients having to navigate walk in centres/A&E, putting them at extra risk and putting the hospitals in further demand really unnecessarily. It really is such a massive shame as Countesthorpe has been a brilliant surgery for our family for over 20 years. 14 months after the pandemic has begun to be in the
Glenis Roberts
Mar 10, 2021
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My husband has received first class treatment, receptionist, GP and District Nurse, professional and caring. We are lucky to have Countesthorpe Health Centre.
