Keats Pharmacy

Business Details

26 Years

experience

Your Trusted Pharmacy in Hampstead, London

Keats Pharmacy has served the Hampstead community for nearly 150 years, maintaining a legacy of excellence since the Harvey family acquired the business in 2000. We deliver first-class healthcare services for NHS and private patients, combining traditional values with modern expertise. Our team of experienced professionals provides dispensing services, vaccination clinics, and ethical skincare product curation, ensuring a friendly and knowledgeable experience for every customer. We prioritise personalised care through our consulting rooms and NHS Community Pharmacy Consulting Service, supporting patients with chronic conditions, smoking cessation, and minor illness advice.

Our commitment to quality extends to maintaining prescription availability and offering tailored guidance on medication usage. As a family-owned business, we uphold the highest standards of professionalism while adapting to evolving healthcare needs. Our vaccination clinic operates daily, providing adult, children's, and travel immunisations with convenience and expertise. Located in historic Hampstead Village, we remain dedicated to serving both local residents and visitors with unwavering care. Our ethical skincare range reflects our passion for responsible beauty products that benefit the whole family. Through consistent service excellence, we have earned enduring trust within our community.

Services

Prescription Dispensing Vaccination Clinic Skincare Products Minor Illness Advice Private Prescriptions Travel Vaccinations Chronic Condition Support Smoking Cessation Consulting Rooms Emergency Contraception

Details

Year established: 2000

Highlights and features

Family-owned pharmacy with 150 years of community service
Experienced team providing personalised healthcare solutions
Comprehensive vaccination clinic for adults and children
Ethical skincare product range curated with expert knowledge
NHS Community Pharmacy Consulting Service availability

Associations and certifications

General Pharmaceutical Council

What people say

Friendly and knowledgeable service Prescriptions always in stock Excellent skincare product range Professional vaccination clinic Personal and caring service

Website

Update Listing

Services

Prescription Dispensing

We dispense NHS and private prescriptions with expert guidance on medication usage. Our pharmacists ensure accurate dispensing while providing advice about drug interactions and optimal administration methods. Patients benefit from repeat prescription collection arrangements and electronic prescription service integration, maintaining continuity of care for chronic conditions and regular medication needs.

Vaccination Clinic

Our daily vaccination clinic offers adult, children's and travel immunisations with professional administration. Services include routine vaccinations, travel-specific immunisations, and seasonal flu jabs. The clinic provides comprehensive pre-vaccination consultations to ensure appropriate protection for individual travel plans and health requirements.

Minor Illness Advice

Our consulting rooms provide confidential advice for common ailments including respiratory issues, skin conditions, and digestive problems. Pharmacists assess symptoms and recommend appropriate treatments while determining when GP referral is necessary. This service supports timely healthcare access without requiring prior appointments for urgent minor health concerns.

Ethical Skincare

We curate a selection of ethical skincare products meeting high environmental and quality standards. The range includes family-friendly formulations addressing various skin types and conditions. Our knowledgeable staff provide product recommendations based on individual skincare needs and ethical considerations.

Chronic Condition Support

Our New Medicines Service supports patients managing chronic conditions through structured pharmacist consultations. We provide detailed guidance on medication usage, device techniques, and treatment monitoring for diabetes, hypertension, asthma, and anticoagulation therapy, ensuring optimal treatment outcomes through regular follow-up appointments.

Questions

What pharmacy services do you offer?

We provide NHS and private prescription dispensing, minor illness advice, chronic condition support, vaccination clinics, and ethical skincare products.

Are you open on weekends?

We operate Monday-Friday 9:30-18:00 and Saturdays 10:00-14:00. The pharmacy is closed on Sundays.

Do you require appointments for vaccinations?

While appointments are recommended for vaccinations, we accommodate walk-ins when possible. Our clinic operates daily during specified hours.

Can you help with travel health preparations?

Yes, we offer comprehensive travel vaccination consultations to ensure appropriate immunisations based on destination-specific health risks.

How do repeat prescriptions work?

We collect repeat prescriptions from local GP practices and notify patients when ready. You can also use the NHS electronic prescription service.

What minor illnesses do you treat?

Our pharmacists advise on common ailments including respiratory issues, skin conditions, digestive problems, and minor injuries without requiring GP referral.

Reviews (4)

Write a Review

Thorsten Beck

Jan 13, 2022 Report

Incompetent and rude staff who repeatedly lie to customers. Worst is the pharmacist herself who refuses to talk to customers when there are serious concerns.

P. Q.

Dec 29, 2021 Report

Rude staff, snobby attitudes, unhelpful towards unwell customers ridiculously overpriced, Would not recommend go to Boots how do these people ever get the jobs especially the woman with shoulder black hair and the pharmist with short greying hair. Go to Boots and get treated like a human and save yourself some trouble.

Anne Russell

Dec 25, 2021 Report

I moved here a short while ago but all notes did not arrive and medication had changed too. Did have a good chemist but find Keats exceptional. Has been a very difficult time for all, we really do not see behind the scenes but have just carried on as polite and helpful as usual. I speak as I find and they are five stars all the way for me.

Jamie Edwards

Dec 11, 2021 Report

Appalling customer service - rude, impatient and patronising. Saw a staff member visibly roll her eyes and sigh at a customer who was confused about the pick-up process for lateral flow tests, and needed a simple explanation. Said staff member complained that 'when you get asked every two minutes it gets frustrating' - well, then invest in better signage, alongside better manners.