Business Details
Your Trusted NHS General Practice in Lincoln, Lincolnshire
Minster Medical Practice is committed to delivering the highest standard of patient-centred healthcare to our 10,000 patients. Our team of experienced professionals provides comprehensive medical services, including chronic disease management for conditions such as asthma, heart disease, and diabetes, alongside antenatal and postnatal care, minor surgery, and well-person check-ups. We prioritise accessibility, offering ample parking and pedestrian access, and collaborate with on-site specialists including a chemist, dental practice, physiotherapy clinic, and hearing care services.Our practice adheres to rigorous data protection standards, ensuring patient confidentiality and compliance with the Data Protection Act 1998 and GDPR. We actively engage with patient feedback to continuously improve our services, maintaining a zero-tolerance policy for abuse to safeguard staff and patient well-being. Our extended hours and online triage system, SystmConnect, ensure timely access to care, while our partnership with local NHS services enhances the holistic support we provide.
Services
General Consultations
Chronic Disease Management
Antenatal Care
Minor Surgery
Vaccinations
Online Appointments
Prescription Services
Health Check-Ups
Home Visits
Mental Health Support
Details
- Year established: 2025
Highlights and features
- We offer comprehensive chronic disease management and preventive healthcare services.
- Our online triage system (SystmConnect) ensures timely and appropriate care.
- Experienced GPs provide continuity of care for 10,000 local patients.
- Partnerships with on-site specialists enhance holistic patient support.
- Extended hours and weekend appointments improve accessibility for working patients.
Services
General Consultations
Our experienced GPs provide comprehensive general consultations for all ages, addressing acute and chronic health concerns. Patients can book face-to-face, telephone, or video appointments through our SystmConnect system. We prioritise continuity of care, ensuring patients see the same clinician where possible.
Chronic Disease Management
Specialised clinics manage long-term conditions like diabetes, asthma, and heart disease. Our team offers regular reviews, personalised treatment plans, and lifestyle advice. We coordinate care with specialists to optimise patient outcomes and prevent complications through proactive monitoring.
Online Appointments
SystmConnect enables 24/7 online appointment requests, triaged for urgency. Patients receive same-day, 48-hour, or routine appointments based on need. The system integrates with NHS App and SystmOnline, reducing phone wait times and improving access to care for tech-savvy users.
Prescription Services
Repeat prescriptions can be ordered online via NHS App or SystmOnline, with 2-working-day processing. We offer postal delivery options and partner with local pharmacies for homebound patients. Pharmacists provide medication advice, and reviews ensure appropriate long-term prescribing.
Home Visits
Home visits are available for patients unable to attend the surgery due to severe illness or disability. Requests before 10am receive priority. Doctors assess visit necessity via phone first to ensure efficient resource allocation, maintaining better facilities for in-clinic examinations when possible.
Questions
How do I book an appointment at Minster Medical Practice?
Use SystmConnect via NHS App, SystmOnline, or our website to request appointments. Urgent cases may contact us directly by phone during opening hours.
Can I get same-day appointments for urgent health issues?
Yes, our triage system prioritises urgent requests, offering same-day or 48-hour appointments based on clinical need assessed through SystmConnect.
How do I order repeat prescriptions?
Order online via NHS App or SystmOnline, or submit paper forms in person. Allow 2 working days for processing, with postal delivery options available.
What should I do for medical emergencies outside opening hours?
Call NHS 111 for non-life-threatening emergencies or 999 for critical situations. Our extended hours service offers appointments until 8pm weekdays and Saturdays.
Does the practice offer home visits?
Yes, for housebound patients. Request before 10am, and our team will assess visit necessity via phone to ensure appropriate care delivery.
How does the practice handle patient data confidentiality?
We comply with GDPR and Data Protection Act 1998, ensuring secure handling of medical records. Patients can opt out of data sharing for research or risk stratification purposes.
