OMGhotels.com

Business Details

Trusted Hotel & Experience Booking in London

OMGhotels.com was founded with a commitment to delivering exceptional travel experiences that create lasting memories. Our platform specialises in curating unique hotel stays, theatre breaks, dining experiences, and attraction packages across the UK and overseas. With a focus on flexibility, we offer full exchanges if plans change, ensuring customer satisfaction from booking to completion. Our dedicated customer service team provides expert guidance, while partnerships with trusted travel providers guarantee high-quality service delivery.

We prioritise secure transactions through SSL encryption and enhanced fraud protection, giving customers peace of mind. By supporting charitable causes like Macmillan Cancer Support and Alzheimer's Society, we strive to make a positive impact beyond travel. Our user-friendly website enables 24/7 bookings for individual services or bundled OMG Experiences, combining accommodation, attractions, and dining into seamless getaways tailored to diverse preferences.

Services

Theatre Breaks Attraction Stays Dining Getaways Overseas Experiences Gift Vouchers Hotel Bookings Concert Packages Restaurant Dining Adventure Getaways Family Breaks

Highlights and features

We offer flexible booking options with full exchange guarantees
Expert customer service team available for booking assistance
Secure online payments with extended SSL encryption
Partnerships with established travel providers like Hotelbeds and EAN
Charitable initiatives supporting Macmillan Cancer Support and Alzheimer's Society

Website

Update Listing

Services

Theatre Breaks

Combine luxury hotel stays with top West End shows in London. Choose from 20+ productions with best available seats. Includes 3* or 4* hotel accommodation and breakfast. Prices start from 109 per person for two-night stays with theatre tickets.

Attraction Stays

Experience iconic UK attractions with hotel bundles. Options include The View From The Shard, Beatles Story Museum, and Emmerdale Village Tour. Packages include accommodation, entry tickets, and breakfast from 79 per person.

Dining Getaways

Enjoy gourmet dining experiences with hotel stays in major UK cities. Includes 3-course meals at selected restaurants, river cruises, or afternoon tea. Packages start from 79 per person with flexible booking options.

Family Breaks

Book family-friendly hotel stays with attraction entry. Features Cadbury World visits, zoo tickets, and themed experiences. Accommodates families of four with child discounts available from 214 per person.

Gift Vouchers

Purchase flexible gift vouchers redeemable against any experience. Valid for 24 months with options to combine with Amazon rewards. Allows recipients to choose from thousands of hotel, theatre, and dining options nationwide.

Questions

How do I redeem an OMGhotels.com voucher?

Visit our website, select your preferred experience, and enter voucher details during checkout. Vouchers can be used for any service, with remaining balances carried forward for future bookings.

What's included in a standard hotel package?

Packages typically include accommodation, breakfast, and specified attractions or dining experiences. Specific inclusions vary by offer and are detailed on booking pages and confirmation emails.

Can I modify my booking after purchase?

We don't charge modification fees, but changes depend on provider terms. Contact our customer service team at least 48 hours before check-in to request amendments to your reservation.

Are international bookings available?

While we specialise in UK experiences, we offer overseas packages through our travel provider partners. Availability and terms vary by destination and are subject to provider conditions.

What happens if an attraction closes unexpectedly?

If a booked attraction becomes unavailable, we'll offer alternatives or future date options. Refunds aren't available for closures, but travel insurance is recommended to cover unforeseen circumstances.

How does the 'Buy Now Pay Later' option work?

Select experiences offer instalment payments through our financing partners. Full payment must be completed before your experience date, with terms and eligibility criteria applying as specified at checkout.

Reviews (7)

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Mr. Truth

Jan 28, 2022 Report

Fraudulent! Do not use this company!
we tried to book a hotel stay through woucher. And they have taken over 160 from my partner's account. Dispite the fact that booking was never completed as we only bought one voucher. (2 vouchers are needed to be purchased to complete the booking). They are now not responding to emails. Even after woucher has requested them to refund us.
We'll now be taking this higher up.

Janine Hine

Jan 22, 2022 Report

Word of warning: it is impossible to speak to this company by telephone, so if you have any problems with your booking it is easier for OMGHotels to ignore you. I have sent numerous correspondence in an eight-week period that has been unanswered. Customer Service = non-existent

Natalie Shiel

Jan 20, 2022 Report

I've been waiting for a response to my booking since the 19th of December, sent several emails which are never replied to. Don't know why they bother having a phone number as the automated system just sends you around in circle's and tells you to email them. Absolutely disgusting service and seem to be just ripping people off left, right and centre. Do not use this company

Marcel De Jonghe

Jan 13, 2022 Report

Terrible business - they do not respond to emails when they say they will. It took my partner complaining to wowcher to finally get her booking made. The experience she booked was a hotel stay with tickets to Hamilton for 3 people - she has received her tickets today and they are only for 2 people with only 3 days to go until the show and omghotels not working for the next 2 days (and them not responding to emails when they are "working" anyway) this is likely not going to be resolved. A very stressful experience trying to book something which is supposed to be enjoyable. would NOT recommend

Stephen Thompson

Jan 04, 2022 Report

Booked Tina musical experience through Wowcher. You have to redeem your wowcher to try and book the experience which you have to give a choice of dates for. They are then meant to get back to you with the booked date etc. No response, chased a couple of times, tried phoning but their phone system took me aroundin circles, no response.
Ended up chatting to wowcher who said omg had email issues so try again. Did so and got a reply, a couple of email exchanges then nothing. Chased and chased wowcher.
Wowcher not interested, raised dispute with PayPal, they said as wowcher could prove been sent

Sharon Gardner

Dec 21, 2021 Report

Tried to get in touch with OMGhotels and sent several emails which said they would be in touch within 5 working days - No reply. I had to cancel my trip due to fears around covid-19 and travel issues with the trains - I couldn't do this as they didn't respond - I have lost a lot of money. I just wanted to reschedule. I won't be using this company again, although I did think I was dealing with wowcher - pass the buck.

Haley Ann Peck

Dec 16, 2021 Report

Most of the same as the below reviews. Waited two and a half weeks for one response, for then to be ignored for a further week and a half. Got my money back in the end after chasing Paypal. Still no response or apology even now, and the first excuse was my emails were going into their spam folder, even when I had a reply before that! Usually not one to complain during these unprecedented times, but the amount of stress this loaded on me was unbelievable considering my partner and I saved up money for that trip and now we wasted all of Christmas because no one would just phone me to discuss the