Business Details
28 Years
experience
Luxury Serviced Apartments Worldwide
Frasers Hospitality has been at the forefront of the serviced apartment industry for over 27 years, delivering exceptional hospitality experiences across 20+ countries. Our mission is rooted in five guiding dimensions - Live Learning, Live Connected, Live Wellness, Live Experiencing, and Live Impacting - which shape our approach to guest satisfaction and community engagement. With a global portfolio of over 100 properties, we combine award-winning service standards with cutting-edge technology to create memorable stays.Our commitment to sustainability and wellness extends beyond accommodation, offering guests both physical and mental wellbeing through eco-conscious practices and modern amenities. Recognized as the World's Leading Serviced Apartment Brand for eight consecutive years, we maintain our reputation through personalized service, strategic property locations, and continuous innovation in hospitality solutions.
Services
Serviced Apartments
Extended Stay
Business Travel
Fraser World Membership
Sustainability Initiatives
Details
- Year established: 1998
Highlights and features
- Global footprint with 100+ properties across 20+ countries
- Award-winning service standards since 1998
- Integrated wellness facilities and sustainability initiatives
- Cutting-edge technology with high connectivity solutions
- Member-exclusive benefits including 20% off best rates
Associations and certifications
- World's Leading Serviced Apartment Brand (2014-2020)
- Annual Outstanding Luxury Serviced Apartment Operator
- Best Serviced Residence Operator (10 consecutive years)
- China's Leading Serviced Apartment Brand
- Germany's Leading Serviced Apartment Brand
- Japan's Leading Serviced Apartment Brand
- Singapore's Leading Serviced Apartment Brand
- South Korea's Leading Serviced Apartment Brand
What people say
Award-winning service
Luxury of space
Cutting edge technology
Wellness facilities
Sustainability efforts
Services
Serviced Apartments
Our premium serviced apartments combine residential comfort with hotel-grade amenities across 100+ global locations. Each property features fully equipped kitchens, workspaces, and living areas designed for both short and extended stays. With strategic locations near business districts and urban attractions, we cater to discerning travelers seeking flexibility and comfort.
Fraser World Membership
This exclusive loyalty program offers tiered benefits including room upgrades, early check-in, and special rates up to 20% off. Members earn points redeemable for free stays while enjoying personalized services like welcome vouchers and exclusive rewards. The program enhances value for frequent business and leisure travelers alike.
Business Travel Solutions
Tailored accommodations for corporate clients featuring high-speed connectivity, meeting spaces, and flexible booking options. Our properties in major business districts provide ideal bases for professionals, with amenities supporting productivity and work-life balance during extended assignments.
Sustainability Initiatives
We implement comprehensive environmental programs across all properties, including energy conservation systems, water-saving technologies, and single-use plastic reduction. Our sustainable building designs incorporate eco-friendly materials while maintaining luxury standards, reflecting our commitment to environmental responsibility since our 1998 founding.
Wellness Facilities
Properties feature state-of-the-art fitness centers, swimming pools, and recreational spaces designed to maintain wellness routines during travel. Tranquil retreat areas and partnerships with local wellness providers offer mental health support, aligning with our holistic approach to guest wellbeing since our 2013 sustainability milestone.
Questions
How do I book a serviced apartment?
Book directly through our website or contact regional offices for assistance. Members receive exclusive benefits including best rate guarantees and room upgrades.
What membership benefits are available?
Fraser World members enjoy up to 20% off best rates, complimentary stays through points redemption, early check-in, and exclusive rewards across all properties.
Are sustainability practices implemented across all properties?
Yes, all properties follow our global sustainability framework including energy conservation, water-saving systems, and single-use plastic reduction initiatives.
What business travel facilities are available?
Properties offer high-speed internet, co-working spaces, meeting rooms, and flexible booking options specifically designed for corporate travelers' needs.
How are wellness needs addressed?
Properties feature fitness centers, swimming pools, and wellness partnerships. We also provide tranquil retreat spaces to support mental wellbeing during stays.
What global locations are available?
We operate 100+ properties across 20+ countries in Asia, Australia, Europe, the Middle East, and Africa with new developments continually expanding our network.
Videos
Reviews (7)
Tracy Ben
Oct 22, 2021
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Extraordinary service. I give my service to your satisfaction and for the best decent massage +971581366002
Pae Veerasith
Aug 25, 2019
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Hi my name is Veerasith Songthaveephol. My family just had the worst hotel experience in my life at Fraser Suites Queens Gate. My wife’s expensive creams were scooped out and taken away by the housekeeper. I… reported the incident to the hotel but no compensation was given. No management team also seems to care. They did nothing to help customer. The management team just asked the cleaning staff and she denied. It seems that the management does not trust us. They just tell us to call the police. The minimum damage of this incident was at least £500 (would be around (£725
Wan Sim Tan-Sainsbury
Feb 26, 2019
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I emailed Fraser Property regarding this but no reply. I am writing regarding the awfully rude,uncourteous and condescending emails that I received from Fraser Place Melbourne's Reservations Supervisor Andrew Miso BEFORE my stay. I have also forwarded this email to Mr Choe Peng Sum via Facebook Messenger. I haven't even stay in this hotel and I can feel how unwelcome I will be when I arrive. And now I am stuck. I never received such bad service from a hotel, in the hospitality field! The worst treatment from a hotel from its first impression.
Sudipa Sen
Nov 19, 2018
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We had a disappointing experience at Fraser Suites New Delhi during our recent stay there. Over the years we have stayed there and at other Fraser properties around the world, particularly for family get… togethers, being a lot more comfortable than a hotel. Unfortunately we are forced to revise our opinion, the general upkeep and maintenance has deteriorated dramatically and the property appears to be dilapidated and worn-out. Even the general standard of cleanliness and house-keeping has declined with not so fresh towels and poor quality of toiletries. it appears that the new management
Melissa Samusamu
Feb 16, 2018
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We just returned home from 2 weeks at frasers setiabudi jakarta. Was one of the best experiences ive had in a hotel. Staff where friendly, always smiling and always greeting me and my family. They also took… time to engage with our two children and made sure their stay was also enjoyable... From superviser Dani and the front office team (dijion, fanny, vicky) just to name a few, to waiters in the resturant Astri, Abadi & their trainee Aliah and all the security team (Eko who always smiling and helpful) and last but definitly not least our housekeeper Bayu, who was always attentive, smiling
Meriam Olson
Jan 25, 2018
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Fraser Place-Manila. Recommended the best home away from home. 2nd time here and always have 5 accommodations
Simone Singh
Jul 01, 2017
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Fraser Residence Kuala Lumpur was the worst experience. The hotel staff does not even bother about the shortcomings and only provide lip service. The breakfast at the hotel is ridiculous - wonder why they even bother. The quality is so bad its inhumane. Internet is so essential in todays day and age and this hotel is living in the last century with… ridiculously slow or non working internet.
The sales team is almost always not present, so while we were ready to pay for an upgrade (of MYR 18000/night while this higher category room stays empty - the staff doesn't care about it. I dont think
The sales team is almost always not present, so while we were ready to pay for an upgrade (of MYR 18000/night while this higher category room stays empty - the staff doesn't care about it. I dont think
