Business Details
30 Years
experience
Your Trusted Travel Insurance Partner in Guildford
Established in 1996, Voyager Travel Insurance has built a reputation as a trusted provider of comprehensive travel insurance solutions. Our expertise spans arranging reliable policies for tour operators, travel agents, and individual customers, with a market-leading position in wedding insurance and a recent acquisition of Navigator Travel Insurance Ltd. to strengthen our service offering. Authorised and regulated by the Financial Conduct Authority (FCA), we prioritise transparency, exceptional customer service, and competitively priced products tailored to diverse travel needs. With a focus on innovation, we provide 24/7 online policy access, cover for pre-existing medical conditions, and specialist policies for high-risk destinations.Recognised by Feefos Platinum Trusted Service Award for four consecutive years, we remain committed to delivering peace of mind through robust emergency medical expense coverage, cancellation protection, and baggage loss reimbursement. Our team combines decades of industry experience with a client-centric approach, ensuring policies adapt to evolving travel trends while maintaining compliance with stringent regulatory standards. By balancing affordability with comprehensive protection, we empower customers to explore confidently, knowing they are supported by a multi-award-winning insurer dedicated to reliability and ethical practices.
Services
Travel Insurance
European Breakdown Cover
Schengen Visa Insurance
Family Travel Insurance
Motorcycle Tour Insurance
Details
- Year established: 1996
Highlights and features
- We offer 29 years of expertise in travel insurance with FCA authorisation.
- Our policies include cover for pre-existing medical conditions and high-risk destinations.
- We provide 24/7 online access to policy documents for customer convenience.
- Awarded Feefos Platinum Trusted Service Award for four consecutive years.
- Our acquisition of Navigator Travel Insurance Ltd. strengthens our market-leading position.
Associations and certifications
- Financial Conduct Authority
- Feefo
What people say
Award-winning service
Reliable cover
Exceptional service
Competitive pricing
User-friendly portal
Services
Travel Insurance
Our travel insurance policies protect against unforeseen events such as medical emergencies, trip cancellations, and lost baggage. Designed for single trips, annual travel, and families, they include up to 10 million emergency medical cover and 10,000 cancellation protection. Ideal for UK residents and expats seeking reliable, flexible coverage for global adventures.
European Breakdown Cover
Providing emergency roadside assistance and vehicle recovery across 35 European countries, this service covers cars, motorcycles, and campervans. Additional benefits include replacement vehicle or accommodation if repairs are unfeasible, ensuring minimal disruption to your journey across continental Europe.
Schengen Visa Insurance
Tailored for Schengen visa applicants, this policy meets all Schengen Area requirements with up to 5 million medical cover and 3,000 cancellation protection. It includes repatriation to your home country and is essential for UK travellers visiting Europe for tourism or business.
Family Travel Insurance
Designed for families, this policy covers single parents and blended families with options like 'kids go free' on Voyager Plus policies. It includes medical emergencies, missed departures, and baggage loss, ensuring comprehensive protection for all family members during trips abroad.
Motorcycle Tour Insurance
Specialist insurance for motorcycle enthusiasts touring Europe, with no maximum CC limit. Coverage includes emergency recovery, medical expenses, and theft protection, catering to riders seeking adventure without restrictions on bike specifications.
Questions
What does Voyager travel insurance cover?
Our policies cover medical emergencies, trip cancellations, lost baggage, and missed departures, with optional add-ons for winter sports and cruise cover.
When should I buy travel insurance?
Purchase insurance as soon as you book your trip to ensure cancellation cover from the outset.
How do I access my policy documents?
Log in to our 24/7 online customer portal using the email address from your policy purchase.
Does Voyager offer cover for pre-existing medical conditions?
Yes, our Able2Travel policy covers thousands of pre-existing conditions with no age limit on single trips.
Is Voyager regulated by the FCA?
Yes, we are authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 305814.
What areas does Voyager insure?
We provide cover for UK residents, expats in EEA countries, and travellers to Schengen areas, Europe, and high-risk destinations.
Reviews (5)
Liz
Aug 02, 2020
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I had a query which they dealt with quickly, efficiently and professionally. I will be using them again when all this is over. Thanks once again Harvey
Peter St George
Jul 08, 2020
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Positive:Professionalism
What a nice firm to deal with ! I made an error online and chose the wrong policy. Ellie helped me most efficiently to cancel the policy and issue me the correct policy at no extra charge ! Thanks Ellie
What a nice firm to deal with ! I made an error online and chose the wrong policy. Ellie helped me most efficiently to cancel the policy and issue me the correct policy at no extra charge ! Thanks Ellie
Iain Stewart
Jul 01, 2020
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I booked a trip which was impacted by COVID-19...luckily I had travel insurance! Only it turns out that I wouldn't be covered if I went (due to it being against FCO advice), nor would I receive any refund if I chose not to travel (based on the same FCO advice, apparently). Wouldn't even let me transfer my (admittedly useless) insurance to another date. Overall, awful customer service.
Sophie Hewitt
May 26, 2020
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Critical:Professionalism,Quality,Responsiveness,Value
Terrible insurer - took out wedding insurance and refusing to payout over the pandemic - avoid. Do not reply.
Terrible insurer - took out wedding insurance and refusing to payout over the pandemic - avoid. Do not reply.
Sara Foster
Aug 14, 2019
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Abysmal service. Unfortunately had to make a claim following a ski accident. I should have taken the warning signs then when they couldn't even find my policy and kept telling me to phone the broke.The broker is actually based in Cardiff, the claims assessors in Surrey. I was standing on the side of a mountain trying to make calls to Cardiff for god's sake. When they got back to me, they literally paid a quarter of the (small) claim and charged me the excess twice. I paid for silver service and got utter rubbish. I do not recommend this company for a ski holiday - for such a serious, high risk
