Business Details
21 Years
experience
Emergency
services
Your Trusted Mental Health Partner in Birmingham
We are a dedicated team of qualified counsellors and psychotherapists providing discreet, confidential support since 2005. Our expertise spans a wide range of emotional and psychological challenges, including anxiety, depression, relationship issues, and addiction. As a social enterprise, we reinvest all profits into expanding access to mental health services for underserved communities. Our team includes BACP and UKCP members who deliver one-to-one therapy, couples counselling, group sessions, and specialist services such as BSL counselling and CODA support. We prioritise accessibility with modern facilities in Birmingham, online options, and flexible scheduling to accommodate diverse client needs. Our anger management programmes, developed by specialist counsellors, combine workshops and individual sessions tailored to both personal and workplace contexts.With over 3,500 clients assisted annually, we maintain rigorous ethical standards aligned with BACP frameworks while partnering with 40+ community organisations. Our commitment to affordability ensures services for all income levels, including free options for eligible individuals. Operating from the Zellig Building in the Custard Factory, we offer rapid access to initial sessions within days of enquiry. Through evidence-based practices and a client-centred approach, we empower individuals to navigate life's challenges and achieve meaningful personal growth.
Services
Addiction Counselling
Anger Management
BSL Therapy
Depression Support
Relationship Counselling
Anxiety Management
Online Counselling
Grief Therapy
Details
- Year established: 2005
Highlights and features
- Offering urgent sessions within days of initial contact
- BACP-registered professionals with specialist accreditations
- Fully accessible premises with modern facilities
- Reinvesting 100% of profits into community mental health access
- Comprehensive online therapy options available
Associations and certifications
- British Association of Counselling and Psychotherapy (BACP)
What people say
Safe space to talk
Helped see differently
Achieved communication breakthrough
Services
Addiction Counselling
Our specialist addiction counsellors address destructive behavioural patterns through tailored interventions. We work with clients to understand the root causes behind substance misuse, gambling, gaming and other addictive behaviours, providing practical tools for recovery. With individual and group options, our approach combines empathy with evidence-based techniques to break cycles of dependency while respecting client confidentiality and dignity.
Anger Management
Led by experienced professionals, our anger management programmes explore underlying triggers through one-to-one sessions and group workshops. We teach practical coping strategies to handle disproportionate responses, employing cognitive behavioural techniques to reframe destructive patterns. Both in-person and online options help clients regain control while maintaining workplace relationships and personal connections.
Counselling in BSL
Specialist BSL counselling services are delivered directly by qualified Deaf and hearing therapists. This culturally competent approach ensures language accessibility while maintaining confidentiality within the Deaf community. We offer both free and chargeable options with flexible daytime availability, addressing unique challenges faced by CODAs and DeafBlind clients through tailored therapeutic frameworks.
Depression Support
Our compassionate counsellors help clients navigate depressive episodes caused by life transitions or chronic conditions. Through empathetic listening and structured therapeutic frameworks, we address feelings of isolation and hopelessness while building resilience. Treatment plans focus on breaking negative thought cycles and restoring daily functioning through both short-term interventions and longer-term recovery programmes.
Couples Counselling
Experienced therapists work with couples to rebuild communication and trust following relationship breakdowns. Using systemic approaches, we address recurring conflict patterns and unmet expectations while fostering mutual understanding. Sessions help couples develop healthier interaction strategies, whether working towards reconciliation or navigating separation with greater emotional clarity.
People
Martin Hogg
Anger Management Specialist
Lead counsellor for anger management programmes with extensive experience in workplace conflict resolution. Develops practical coping strategies tailored to individual needs while maintaining therapeutic confidentiality throughout the process.
Matthew Shrine
BSL Counsellor
Qualified psychodynamic psychotherapist specialising in Deaf community mental health. Provides BSL counselling services while managing accessibility protocols and confidentiality boundaries within the CODA community framework.
Questions
What mental health specialisms do you offer?
We specialise in anxiety, depression, addiction, relationship issues, anger management, CODA support, and BSL counselling through both individual and group therapy options.
How quickly can I start therapy?
We typically schedule initial sessions within 2-3 days of contact, with emergency appointments available for urgent mental health concerns requiring immediate attention.
Are your therapists qualified?
All counsellors hold professional qualifications and maintain membership with BACP or UKCP, ensuring adherence to strict ethical and clinical practice standards.
Do you offer online therapy options?
Yes, secure online counselling is available for clients unable to attend our Birmingham premises, maintaining the same therapeutic confidentiality as face-to-face sessions.
What accessibility features are available?
Our Custard Factory location features lift access and accessible facilities. We provide BSL counselling and CODA specialist services with both free and chargeable options available.
How do I access free counselling services?
Free BSL counselling is available for eligible low-income adults aged 18+, subject to daytime session availability and assessed clinical appropriateness determined during initial assessment.
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Reviews (1)
Jason Marshall
Jul 28, 2020
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Dont offer enough counselling sessions if you need more sessions you can ring and ask but you wont get a reply poor service Especially if you really need help and support
