Business Details
Emergency
services
Trusted Residential Care Home in Parkgate
Hartford Hey Residential Home has been dedicated to providing high-quality, person-centred care for individuals aged 65 and over since its establishment. Our approach prioritises dignity, compassion, and individuality, ensuring residents retain control over their lives while feeling safe and supported. With a team of qualified professionals, we deliver tailored long-stay, short-stay, respite, and day care services, adhering to rigorous safety and compliance standards under The Care Act 2014. Our staff undergo comprehensive training, including the Care Certificate and mandatory modules, to maintain expertise in resident care. We collaborate with local authorities and health professionals to ensure our services remain effective, responsive, and well-led.Residents benefit from a homely environment with modern facilities, including en-suite rooms, communal lounges, and secure gardens. Our commitment to continuous improvement is reflected in regular audits and adherence to Equality and Diversity, Health and Safety, and Safeguarding policies. We actively encourage feedback through transparent complaint procedures and resident surveys. Located in Parkgate, Cheshire, our home offers easy access to local amenities and transport links while providing a peaceful setting overlooking the Dee Estuary. With 28 residential spaces, we combine professional care with a warm, family-like atmosphere to enhance residents' quality of life.
Services
Residential Care
Respite Care
Day Care Services
Dementia Support
End-of-Life Care
Highlights and features
- We provide person-centred care tailored to individual needs and preferences.
- Our staff complete rigorous training and hold relevant NVQs and Diplomas.
- We maintain a safe, secure environment with 24/7 support and nurse call systems.
- Regular audits ensure compliance with health, safety, and safeguarding standards.
- We collaborate with health professionals to deliver holistic care plans.
Associations and certifications
- Care Quality Commission
What people say
Homely environment
Dedicated staff
Excellent support
Safe and secure
Tailored care plans
Services
Residential Care
Our residential care offers permanent accommodation and support for elderly individuals requiring daily assistance. Services include personal care, medication management, and social activities in a secure, homely environment. Residents enjoy private rooms, communal spaces, and tailored care plans to maintain independence and dignity.
Respite Care
Respite care provides temporary support for individuals needing short-term accommodation due to caregiver breaks or recovery periods. We offer flexible stays with access to full care services, ensuring continuity of care in a welcoming environment designed to meet changing needs.
Day Care Services
Day care services cater to individuals requiring daytime support while maintaining their home residence. Activities include social engagement, meals, and therapeutic programs, promoting independence and well-being through structured daytime care in our accessible facilities.
Dementia Support
Specialised dementia support focuses on creating a safe, stimulating environment for residents with cognitive impairments. Our trained staff implement person-centred approaches to manage symptoms, encourage engagement, and maintain quality of life through tailored daily routines and therapeutic activities.
End-of-Life Care
End-of-life care prioritises comfort, dignity, and emotional support for residents nearing the final stages of life. Our multidisciplinary team works with families and healthcare professionals to deliver pain management, spiritual care, and compassionate support aligned with individual wishes.
People
Mr Douglas S Rowland
Registered Provider
Mr Douglas S Rowland oversees the operational and strategic management of Hartford Hey Residential Home, ensuring compliance with regulatory standards and maintaining high-quality care delivery for residents.
Miss Bridget Rowland
Registered Manager
Miss Bridget Rowland manages daily operations at Hartford Hey, focusing on staff development, resident well-being, and implementing care practices that align with The Care Act 2014 requirements.
Questions
What types of care does Hartford Hey offer?
We provide residential, respite, day care, dementia support, and end-of-life care for individuals aged 65+ in a homely environment.
How does staff training ensure quality care?
All staff complete the Care Certificate, mandatory training, and hold NVQs/Diplomas, ensuring competence in delivering safe, person-centred care.
Are pets allowed at Hartford Hey?
Yes, we welcome family pets during visits following risk assessments to ensure resident safety and animal welfare.
How are care plans developed?
Care plans are created through individual assessments involving residents, families, and healthcare professionals to address specific needs and preferences.
What safety measures are in place?
We maintain 24/7 nurse call systems, secure environments, regular safety audits, and staff trained in emergency procedures and safeguarding practices.
Can residents personalise their rooms?
Residents may bring personal items and furniture to decorate their rooms, promoting a sense of familiarity and comfort in their living space.
