Business Details
Luxury Senior Care in Heswall | The Hazelwell Care Home
The Hazelwell Care Home, established on the Wirral peninsula, offers luxury residential, nursing, and specialist dementia care tailored to individual needs. Located in Heswall, our boutique 55-bedroom home provides picturesque views of the River Dee and North East Wales, combining comfort with exceptional facilities like communal gardens, a rooftop salon, and wellness programmes. Our dedicated team prioritises person-centred care, developing bespoke plans to support residents' independence and dignity.With a CQC rating of Good in all areas, we deliver round-the-clock support through experienced staff committed to fostering relationships between residents, families, and our care professionals. We maintain an open-door policy for visitors and focus on creating a homely environment where residents feel part of the Hazelwell family, ensuring their unique personalities and preferences shape daily life.
Services
Nursing Care
Residential Care
Dementia Care
Respite Care
Palliative Care
Wellbeing Programme
Luxury Transport
Highlights and features
- We offer all-inclusive luxury care tailored to individual needs
- Our CQC-rated 'Good' service ensures regulatory excellence
- Bespoke care plans created by experienced, dedicated staff
- Modern 55-bedroom facility with premium amenities including gardens and wellness programmes
- Family-centred approach fostering connections between residents and loved ones
Associations and certifications
- Care Quality Commission (CQC)
What people say
High standards of care
Luxurious facilities
Personalised approach
Dedicated staff
Welcoming environment
Services
Nursing Care
Our specialist nursing care offers round-the-clock medical support for complex health needs. Experienced RGN-qualified staff deliver tailored treatment plans while maintaining residents' dignity. This service ensures seamless coordination between healthcare professionals, families, and our care team to optimise health outcomes.
Dementia Care
Tailored dementia care combines clinical expertise with empathetic support in a secure environment. Our trained staff use person-centred approaches to manage cognitive decline while maintaining quality of life. Facilities include dementia-friendly communal spaces designed to stimulate and comfort residents.
Respite Care
Flexible respite care provides temporary support for caregivers while ensuring residents receive professional care. Our en-suite rooms and regular activities accommodate short-term stays, offering peace of mind through consistent standards of support and supervision.
Wellbeing Programme
The wellbeing programme fosters physical and mental wellness through structured activities. Residents engage in social events, creative workshops, and exercise sessions designed to stimulate mind and body within our purpose-built amenities.
Luxury Transport
Complimentary luxury transport service facilitates medical appointments and local excursions. Our accessible vehicles and dedicated drivers ensure residents maintain community connections while accessing essential services safely.
People
Simon Paul
Home Manager
Simon Paul leads The Hazelwell Care Home with over 15 years of specialist dementia care experience. He champions person-centred approaches while ensuring CQC compliance. Passionate about improving elderly care standards, he builds strong relationships between residents, families, and staff.
Questions
What care levels does The Hazelwell provide?
We offer residential, nursing, respite, palliative, and specialist dementia care tailored to individual needs.
Is The Hazelwell CQC-registered?
Yes, we're registered with the Care Quality Commission and rated Good in all areas following our March 2025 inspection.
Can family visit anytime?
We maintain an open-door policy for family visits 24/7, understanding the importance of family connections for residents.
How are care plans created?
Care plans consider residents' medical needs, personal preferences, and life history, developed through collaboration with families and healthcare professionals.
What facilities are available?
Residents enjoy rooftop salons, communal gardens, wellness programmes, library access, luxury transport, and en-suite bedrooms.
How do I arrange a tour?
Contact us via phone or website to book a personal tour, where we'll show facilities and discuss specific care requirements.
Reviews (4)
Hayley Irons
Oct 03, 2021
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Both my mum and dad went into Hazelwell 'Care' Home in Spring 2021. We removed them over the August Bank Holiday 2021. Both had lost significant weight. There was a lack of staff throughout and drinks were irregular or left out of reach. Trying to contact the home was frustrating as the phone just rang out no matter what time of day you called. My father's catheter was not changed during his 5 month stay and as a result he had a severe UTI infection that made him incoherent. During his infection he fell and broke his hip. Hazelwell were using Agency staff and could not appoint a Chef so nutrition
M. T.
Apr 02, 2021
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Our uncle Ed was in the Hazelwell for 4 years and died very recently. I cannot thank the staff enough for their care, support and love for him over the years . There are some very special people there. We live hours away and all the staff naturally became his extended family. Which gave us and him great comfort. They embraced his eccentricities and enjoyed his strong willed nature and great sense of humour. When he was leaving the home for the final time after he died, all the staff lined the corridor, giving him a fabulous "guard of honour" send off, with fitting music for a war hero.
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Kathryn Laskey
Feb 20, 2021
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My father was diagnosed with cancer in July 2020. He died in October 2020. We kept him at home as we promised until 3 weeks before he died. He asked to go into the Hazelwell and we were fortunate to have him admitted. We all want our loved ones to die peacefully and with the help of the incredible team at Hazelwell, we achieved that for my dad. Thank you so much for helping us through the most difficult process. You are amazing
Abi Proudlove
Aug 08, 2020
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This place nearly killed my dad. He was peg fed and had suffered a massive stroke. They claimed they had all the facilities and knowledge to care for him. I found him lying down flat with empty water glasses surrounding him and still in the same hospital discharge clothes..he was semi conscious and very very poorly. He was rushed to Arrowe Park with pneumonia and severe kidney failure. He never came out from arrowe park and died 4 weeks later.
