Business Details
32 Years
experience
Culturally Sensitive Counselling and Support Services
Established in 1994, we have dedicated three decades to delivering holistic and culturally sensitive services across London. Our organisation specialises in empowering individuals affected by domestic abuse, mental health challenges, and substance misuse through tailored support. By prioritising community engagement and addressing linguistic, cultural, and religious barriers, we ensure accessible care for diverse populations. Our approach combines frontline interventions with long-term recovery strategies, fostering resilience and sustainable wellbeing. Backed by partnerships with local authorities and statutory bodies, we continuously adapt our services to meet evolving community needs.Through housing support, peer-led initiatives, and trauma-informed counselling, we enable individuals to regain autonomy and lead fulfilling lives. Our commitment to cultural competence ensures services are tailored to specific communities, including BME women and vulnerable youth. With offices in Ealing, Brent, Harrow, and Hounslow, we serve both local and international clients. Recognised for our expertise in violence against women and girls (VAWG) support, we provide structured recovery pathways and aftercare. As both a registered charity and company, we maintain transparency and accountability in all operations.
Services
Counselling
Domestic Abuse Support
Housing Support
Mental Health Services
Substance Misuse Support
Details
- Year established: 1994
Highlights and features
- We have 30 years of experience delivering culturally specific services to London's diverse communities
- Our trauma-informed approach addresses intersecting issues of domestic abuse, mental health, and substance misuse
- We specialise in supporting BME women through tailored programmes like Casa and Awaaz
- Our housing support services prevent homelessness for vulnerable individuals with complex needs
- We operate in 11 London boroughs with community-based outreach and drop-in centres
Services
Domestic Abuse Support
Our Domestic Abuse Support service provides trauma-informed assistance for women affected by gender-based violence. We offer culturally competent counselling, refuge resettlement through the Casa project, and aftercare recovery programmes. Our specialist teams in Ealing, Brent, and Hounslow work with BME communities and women with complex needs, including those with spousal visas. Services combine crisis intervention with long-term recovery strategies to help survivors rebuild their lives safely.
Mental Health Counselling
We deliver culturally appropriate mental health support through individual counselling, group sessions, and peer support initiatives. Our S.T.E.P.S programme in Ealing and Star Centre in Hounslow provide drop-in services for residents with moderate mental health needs. Specialised services include Tamil community therapy and integrated support addressing co-occurring issues of substance misuse, trauma, and domestic abuse in a safe, confidential environment.
Housing Support
Our Housing Support service helps prevent homelessness across multiple London boroughs through the Floating Support programme. We assist residents with tenancy sustainment, budgeting, benefits advice, and debt management. Special focus is given to vulnerable groups including domestic abuse survivors, individuals with substance misuse issues, and those experiencing mental health challenges, ensuring stable housing as a foundation for recovery.
Substance Misuse Support
We offer comprehensive substance misuse support through structured recovery programmes like the Jasmine Project in Ealing. Our services integrate mental health and domestic abuse support while providing peer-led interventions, relapse prevention strategies, and access to treatment pathways. Outreach work with rough sleepers and targeted support for young offenders in Brent address both immediate risks and long-term recovery needs.
Youth Services
Our Youth Services provide targeted support for young people affected by domestic abuse or at risk of offending. The Awaaz Young People Service addresses trauma from domestic violence exposure, while outreach programmes in Brent work with families facing substance misuse issues. We focus on building emotional resilience, establishing healthy boundaries, and preventing system involvement through early intervention strategies.
Questions
Which London boroughs do you operate in?
We provide services across Ealing, Brent, Harrow, Hounslow, Kingston, Richmond, Wandsworth, Barnet, Kensington & Chelsea, Westminster, Hammersmith and Fulham, and Merton.
What mental health services do you offer?
We offer culturally appropriate counselling, group therapy, peer support through S.T.E.P.S and Star Centre, and trauma-informed care for domestic abuse survivors and substance misuse patients.
How quickly will I receive support after referral?
We aim to contact all referred clients within two weeks to schedule an initial assessment and develop a tailored support plan.
Do you offer housing assistance for domestic abuse survivors?
Yes, our Casa project provides Pan-London housing support and resettlement services for BME women and children transitioning from refuges to community living.
Can I access support without a referral?
While many services require professional referrals, our drop-in centres in Hounslow and Ealing offer immediate support for urgent mental health and crisis situations.
