Dial Direct

Business Details

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services

Car & Van Insurance Peterborough

Dial Direct is one of the UK's largest insurance providers, with over 3 million customers served. We specialise in premium Car and Van Insurance products that include comprehensive features such as RAC Breakdown Assistance and Motor Legal Protection as standard. Our services are supported by a dedicated 24/7 claims helpline and customer service team, ensuring round-the-clock assistance for policyholders. We operate as an independent intermediary with a panel of leading UK insurers, prioritising customer protection through robust fraud prevention measures. Our commitment to transparency is demonstrated through no hidden fees and clear policy documentation. With authorisation from the Financial Conduct Authority, we maintain high regulatory standards while offering flexible payment options for annual or monthly premiums.

Our online My Account portal provides 24/7 self-service capabilities for policy management. Established as a trading name of BISL Limited, we combine industry expertise with technological convenience to simplify insurance needs. Our team's extensive experience in insurance intermediation ensures tailored solutions for diverse customer requirements. Through continuous process improvement, we aim to make insurance acquisition and claims handling as straightforward as possible for all our clients.

Services

Car Insurance Van Insurance Breakdown Assistance Motor Legal Protection 24/7 Claims Service

Highlights and features

We offer 24/7 UK claims helpline with specialist representatives
Our panel includes leading UK insurers for comprehensive coverage options
Dedicated customer service team available seven days a week
RAC Breakdown Assistance included as standard with all policies
Robust fraud prevention measures protecting customer data

Associations and certifications

Financial Conduct Authority

What people say

24/7 claims support Comprehensive coverage options RAC Breakdown Assistance included Flexible payment methods Dedicated customer service

Website

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Services

Car Insurance

Our comprehensive car insurance policies include RAC Breakdown Assistance and motor legal protection as standard. We offer flexible coverage options across third party, third party fire & theft, and fully comprehensive levels. Customers benefit from 24/7 claims support and digital policy management through our online portal.

Van Insurance

Specialist van insurance products tailored for business needs, featuring breakdown assistance and legal protection. Policies accommodate various usage patterns with flexible payment options. Our dedicated team ensures appropriate coverage levels for different commercial vehicle types and operational requirements.

24/7 Claims Service

Round-the-clock claims assistance available seven days a week through our dedicated helpline. Specialist representatives guide customers through the claims process with clear instructions and support documentation requirements. Emergency services include guidance for pothole damage and vehicle transfer procedures.

Online Policy Management

Self-service portal enabling policyholders to manage insurance 24/7. Features include payment processing, document access, policy amendments, and claims submission. The platform provides secure access to policy details and facilitates communication with customer service teams.

Fraud Prevention

Advanced systems protect customer data and prevent insurance fraud through proactive monitoring and verification processes. Our security protocols ensure compliance with financial regulations while maintaining policyholder confidentiality. Regular system updates maintain protection against emerging threats.

Questions

What types of car insurance do you offer?

We provide all three UK levels: third party, third party fire & theft, and comprehensive coverage with optional add-ons.

Is breakdown assistance included?

Yes, RAC Breakdown Assistance comes as standard with all our car and van insurance policies.

How can I manage my policy?

Use our 24/7 online My Account portal for policy management, payments, and document access.

Do you offer van insurance?

Yes, we provide specialist van insurance with flexible coverage options for commercial vehicles.

What support is available for claims?

Our dedicated 24/7 claims helpline provides specialist assistance for all policyholders.

How are premiums calculated?

Factors include vehicle type, driver history, coverage level, and annual mileage with optional monthly payment plans.

Reviews (5)

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Kay Hardy

Dec 31, 2021 Report

My renewal was a lot more expensive than last year, when I rang dial direct, the very helpful lady found me a very competitive deal only 6 more, very impressed

Lee ShakinShadows Graham

Dec 28, 2021 Report

I feel commee by this car insurer! Join on a good deal. They then sudden claim I lied about a claim year ago......which I have proof that it isn't a claim alongside a full driving history of no claims proof. I get ignored and they still try put my.premium up.
DO NOT TRUST THESE GUYS

Frank Fitzmaurice

Dec 27, 2021 Report

Positive:Value
I used Direct Dial Insurance last year then when my renewal came it was a reasonable renewal price / quote,. and I have not had any problems with anything. I would recommend.

John Ray

Dec 14, 2021 Report

We were pleased to be offered a new insurance. It would have been better to be 50 cheaper, but it is OK. Thanks! John Ray

Annie Walters

Dec 05, 2021 Report

I have just finished my years insurance, would have stayed but I was able to find cheaper insurance elsewhere. I was very impressed with the communication from this company. I used to work for a car insurance company so know how easy it can be for people to miss an email but Dial Direct send you emails/texts when ever there is something important to know. They confirm when your policy starts, when direct debit payments go through, they email you a month in advance before your policy is set to expire so you know to start looking at your premiums, and then they email/text to confirm you policy has