Business Details
41 Years
experience
Emergency
services
Trusted Insurance Brokers in Dorking
Established in 1985, we are an independent Lloyd's broker with extensive market access and a commitment to delivering tailored insurance solutions. Our approach combines flexibility and value, supported by a dedicated claims team comprising 10% of our workforce. We prioritise expert risk management advice, fostering best practices to help clients mitigate risks and secure their future. With a heritage of experience and a focus on client-centric service, we maintain long-standing relationships with insurer partners to provide dependable support during critical moments. Our team's expertise spans diverse sectors, ensuring comprehensive coverage and proactive claims resolution. 
Services
Business Insurance
SME Insurance
Marine Insurance
Professional Risks
Event Sector Insurance
Personal Insurance
High Net Worth Coverage
Claims Management
Risk Mitigation
Cyber Insurance
Details
- Year established: 1985
Highlights and features
- We are an independent Lloyd's broker with wide market access.
- Our dedicated claims team comprises 10% of our workforce.
- We provide expert risk management advice tailored to business needs.
- We maintain long-standing relationships with insurer partners for reliable support.
- Our team has decades of experience in diverse insurance sectors.
Associations and certifications
- Lloyd's
- Financial Conduct Authority
Services
Business Insurance
We provide tailored business insurance solutions addressing property, liability, and operational risks. Our policies protect companies across sectors, ensuring continuity during disruptions. With access to specialist markets, we secure competitive terms and comprehensive protection for SMEs and corporations.
Marine Insurance
Our marine insurance covers cargo, vessels, and offshore operations globally. Policies address hull damage, freight loss, and liability risks. Expert underwriters specialise in trade routes, small craft, and commercial shipping, ensuring compliance with international maritime regulations and swift claims resolution.
Claims Management
We offer dedicated claims handling with 24/7 emergency support for urgent cases. Our team negotiates with insurers to maximise settlements, providing guidance from notification to resolution. Specialised divisions handle complex claims in motor, property, and professional indemnity sectors.
Risk Management
Our consultants identify exposures and implement mitigation strategies tailored to client operations. Services include safety audits, compliance reviews, and training programs. By proactively addressing risks, we help businesses reduce incidents and insurance costs while enhancing operational resilience.
Professional Risks
We offer professional indemnity and errors & omissions coverage for legal, financial, and consultancy sectors. Policies protect against negligence claims, covering legal fees and compensation. Our brokers ensure adequate limits and policy wordings aligned with industry-specific regulatory requirements.
People
Andrew Day
Divisional Director
With over 35 years in insurance claims, Andrew leads our national claims strategy. He previously managed claims teams at major insurers and brokers before joining CCRS Brokers in 2019, bringing extensive expertise in property, motor, and liability claims.
Nathan Harvey
Regional Claims Manager
Nathan specialises in corporate and SME claims, managing teams across three offices. With a background in liability and professional indemnity claims, he combines insurer and broking experience. He also serves as President of the Chartered Insurance Institute's local branch.
Vicky Hendry
Claims Manager Scotland
Vicky has 25 years handling complex commercial claims across motor, casualty, and medical malpractice sectors. She joined CCRS Brokers after senior roles in broking and adjusting, focusing on fair client representation and proactive claims resolution in Scotland.
Jade Adams
Team Leader South West
Jade oversees claims operations in the South West region, combining technical expertise with client-focused service. With over a decade at CCRS Brokers, she specialises in SME and private client claims, ensuring efficient resolution and insurer collaboration.
Questions
How do I report an insurance claim?
Call 0203 002 9840 during office hours or use our online contact form. For emergencies outside hours, contact your insurer directly using details in your policy documents.
What insurance sectors do you specialise in?
We cover business, marine, professional risks, SME, event sector, and personal insurance including high net worth policies and beach hut coverage.
Are you regulated by the FCA?
Yes, James Hallam Limited is authorised and regulated by the Financial Conduct Authority under FRN 134435.
Do you offer risk management advice?
Yes, we provide tailored risk assessments, mitigation strategies, and training to help businesses prevent losses and reduce insurance costs.
What areas do you serve?
We operate nationwide across the UK with international capabilities through Lloyd's market access and global insurer partnerships.
