Business Details
Your Trusted GP Practice in Bilborough
Grange Farm Medical Centre is dedicated to delivering comprehensive NHS healthcare services to the Bilborough community and beyond. Our practice combines modern clinical facilities with experienced multidisciplinary teams to provide accessible, patient-centred care. We offer a wide range of services including online consultations through RapidHealth, PATCHS, and Accurx platforms, repeat prescriptions, health education, and 24/7 NHS self-care advice via Engage Consult. Our facilities feature wheelchair accessibility, designated parking, and specialist rooms for confidential consultations.As part of the Aspire Primary Care Network, we collaborate with local and national NHS partners to ensure integrated care pathways. Our commitment to transparency includes accessible information formats, chaperone services, and professional interpreting support. We maintain strict confidentiality protocols while adhering to data protection regulations through secure digital systems and controlled information sharing.
Services
Online Consultations
Prescription Services
Health Education
Chaperone Services
Interpreting Services
Test Results
Sick Notes
Appointment Booking
Patient Records
Community Health
Highlights and features
- We offer 24/7 online consultation access through multiple NHS-approved platforms
- Our practice features wheelchair accessibility and dedicated disabled parking
- We provide professional interpreting services and British Sign Language support
- Our team collaborates with local NHS partners for integrated healthcare delivery
- We maintain strict confidentiality protocols with secure digital systems
Services
Online Consultations
Our digital platforms enable remote medical consultations through RapidHealth, PATCHS, Accurx, Klinik, and SystmConnect systems. Patients can submit medical queries, request appointments, or access self-care information 24/7 without visiting the practice. This service supports efficient healthcare access while maintaining clinical standards.
Prescription Services
We manage repeat prescriptions and medication requests through secure online systems and in-person submissions. Patients can order prescriptions digitally or via reception, with options for home delivery through local pharmacies. Our team ensures accurate medication management aligned with clinical guidelines.
Health Education
The practice provides health education resources and community meeting spaces for wellness programs. Our facilities support patient understanding of medical conditions, preventive care strategies, and treatment options through structured sessions and informational materials.
Chaperone Services
Professional chaperones are available for patient comfort during intimate examinations. This service ensures both patient dignity and practitioner protection, following strict NHS protocols for confidentiality and professional conduct during medical procedures.
Interpreting Services
We provide professional interpreting services for patients with language barriers, including British Sign Language specialists. This ensures clear communication between patients and clinicians for accurate diagnosis and treatment, maintaining equal access to healthcare services.
Questions
How do I access online GP consultations?
Use our digital platforms (RapidHealth, PATCHS, Accurx, Klinik, or SystmConnect) via our website to submit medical queries or request appointments 24/7.
What are your opening hours?
We operate Monday to Friday 8:00am to 6:30pm. The practice is closed weekends, but NHS 111 provides 24/7 emergency advice.
Can I register as a new patient online?
Yes, our online systems allow new patient registration through the RapidHealth platform accessible from our website's homepage.
Do you offer prescription delivery services?
We partner with local pharmacies for prescription delivery. Request medications through our online systems or at reception for home delivery arrangements.
Are there accessibility features for disabled patients?
Our practice includes wheelchair access, disabled parking bays, accessible toilets, and hearing loop systems to accommodate patients with disabilities.
Reviews (7)
Aliens Are Real
Dec 24, 2021
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I'm disgusted in my practice for not doing the covid booster jabs. Grange farm originally did the first and second vaccines (begrudgingly late) but I've heard nothing this time around. I'm on the vulnerable list with underlying conditions, the first two vaccinations of AZ I had are out of my system. The practices in the areas close to me are critical for the many elderly and disabled people, of which we have many who can't get further afield to get the booster jab. I can only get out on a small disability scooter that can't travel very far, mobility scooters don't even exist on the NHS covid booster
Lakhbir Singh
Nov 30, 2021
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My Appointment was at 3.50pm, it was coming up to 4.40pm, the doctor still didn't see me, this surgery makes u wait for a very long time. I'm considering to change
Jane Locke
Oct 23, 2021
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I'm so sorry to learn that Dr Jones will be leaving Grange Farm in October. I have been fortunate to be under her care in the past and feel that this will be a great loss to the practice. I would like to wish both GP's who are returning to Derby Road, all the Very Best and Thank You. The doctors and nursing/healthcare staff are, in my view amazing and this has been consistent. I have had some dialogue with admin, Amanda on a couple of occasions when she answered the phone and found her to be very helpful and knowledgeable. She is always polite and respectful. I cannot comment on other administrators
Anonymous
Jul 29, 2021
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Drs at this practice are great! Especially dr jones. However the receptionists are disgraceful. They are the first point of contact for us patients therefore should be polite understanding & helpful. However these receptionists are absolutely RUDE. No telephone or communication manners, there is never an appointment to offer. Even if you ring at 8am and you are the first in the que they still turn you down for an appointment. This surgery really needs to review there appointment system. The receptionist with an accent maybe from Birmingham is ever so rude & abrupt. However there is a new receptionist
Kevin Poxon
Jun 24, 2021
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The best doctors surgery I have had in a long time.
Doctors listen and do all they can to help, nurses are friendly, reassuring and regularly check up on the patients. Birthday reviews are brilliant and help keep you on track. The receptionists need a little bit more practice in customer service, can be abrupt at times.
Doctors listen and do all they can to help, nurses are friendly, reassuring and regularly check up on the patients. Birthday reviews are brilliant and help keep you on track. The receptionists need a little bit more practice in customer service, can be abrupt at times.
Alex Beckett
Dec 29, 2020
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Excellent practice. Reception staff not as good as doctors, but not too bad either. Dr. Jones is great. Followed her here from another practice she's so good.
Cat Killeavy
Jun 28, 2020
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Asthma nurses the most friendly and professional I've dealt with in a long time. Nurse off sick so another nurse ( I think but got no name ) called to let me know nurse was sick and was so impressed by her manner and all round courtesy. Congratulations on employing such lovely staff. Not going to spoil this review by going into how polar opposite the reception staff can be. You are receptionists not Doctors so follow the nurses example and be polite to all.
