Business Details
Emergency
services
Your Trusted GP Practice in Arnold
Stenhouse Medical Centre is a dedicated primary care provider serving the Arnold community in Nottingham. Established to deliver accessible, high-quality healthcare, our practice combines experienced medical professionals with patient-centred values to address diverse health needs. Our team of qualified GPs and nurses offers comprehensive services, including routine consultations, chronic disease management, and preventive care, supported by modern facilities and digital tools. We prioritise clear communication, maintaining strict confidentiality while empowering patients to make informed decisions about their health.Through continuous improvement initiatives and adherence to NHS standards, we ensure reliable, courteous care aligned with evolving patient expectations. Our commitment extends beyond clinical treatment to health education and community engagement, reflected in initiatives like our Patient Participation Group. With flexible appointment options and extended access support, we strive to meet the needs of all registered patients while maintaining a responsive, compassionate approach to healthcare delivery.
Services
GP Appointments
Prescriptions
Health Information
Online Consultations
Nurse Services
Flu Vaccinations
Blood Test Results
Patient Feedback
Home Visits
Chronic Disease Management
Highlights and features
- We offer experienced GPs with NHS-accredited training
- Our patient-centred approach prioritises individual healthcare needs
- We provide accessible services with online booking options
- Our team maintains strict confidentiality standards
- We offer chronic disease management expertise
Services
GP Appointments
Our qualified GPs provide comprehensive medical consultations for routine and complex health concerns. Patients can book face-to-face, telephone, or video appointments through multiple online platforms or by phone. Emergency appointments receive priority scheduling with our patient navigation team assessing clinical needs promptly.
Prescriptions
We offer efficient prescription management including repeat prescriptions available through online systems or in-person collection. Medication reviews ensure safe prescribing practices, with 72-hour processing time required for all requests. Electronic prescriptions can be sent directly to preferred pharmacies.
Online Consultations
Our digital platforms enable remote healthcare access through secure online consultation systems. Patients can use SystmConnect, PATCHS, or Accurx for medical requests without login requirements, with urgent cases directed to our morning telephone appointments for immediate assessment and triage.
Nurse Services
Practice nurses specialise in chronic disease management, vaccinations, and health screenings. Services include asthma and diabetes management, cervical screening, and travel health advice. Patients requiring nurse appointments must contact the surgery directly for booking.
Flu Vaccinations
We provide annual flu vaccination clinics for eligible patients following NHS eligibility criteria. Priority groups include over-65s, pregnant women, and patients with chronic health conditions. Housebound patients receive special arrangements for nurse home visits.
People
Dr Caroline White
GP Registrar
Experienced GP registrar specialising in frailty management for older adults, leading quality improvement projects within the Arnold and Calverton PCN.
Questions
How do I book an urgent GP appointment?
Call 0115 9673777 at 8am for urgent appointments. Our patient navigation team will assess your clinical needs and arrange same-day care if required.
What services are available outside normal hours?
For urgent care when we're closed, call NHS 111. Emergency cases should dial 999. Our out-of-hours service covers evenings, weekends, and bank holidays.
How do I order repeat prescriptions?
Use your NHS account, SystmOnline, or submit paper forms during surgery hours. Allow 72 hours processing time for all prescription requests.
What health education resources are available?
We provide comprehensive health information through our website, patient leaflets, and online resources covering conditions, medications, and preventive care.
How can patients provide feedback?
Contact the Practice Manager via phone, email, or in-person. We have suggestion forms in reception and welcome virtual group participation for service improvement.
Reviews (6)
Chris Hufton
Dec 28, 2021
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This is an extremely incompetently run site. Every visit and interaction is fraught with clerical, admin and personnel errors, so much so we have to make contingency plans with any appointments.
Hannah Elliott
Dec 27, 2021
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The receptionists are friendly but incompetent. I registered 3 months ago and haven't been able to get an appointment any of the 4 times I have called. Now i have ran out of my prescription and it's urgent, I called at 8am, explained my sitiation and the receptionist said she could get my prescription issued to the pharmacy today, if she booked a medication review. After the pharmacist reported that they had received the incorrect prescription, I called the doctors later that same day and another receptionist answered, she said that she couldn't understand what the first lady had done, she had
Ash T. Tintin
Dec 09, 2021
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Been with this surgery since 2018 and initially they were fantastic all round and a massive improvement to previous surgeries I had been with in the last. It's a very mixed review. The doctors and nursing staff here are brilliant. Always very friendly and willing to help. They are also great with young kids/ babies. Like every surgery out there the wait times are unacceptable. What really let's this surgery down is the reception staff. They are awful, rude, uninterested and unhelpful. If they don't know the answer to your question they just fob you off and tell you to call back later or to
Peter Sheridan
Dec 05, 2021
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Absolutely incompetent and not fit for purpose, I tried to contact today and was number 10 in the queue 35 minuets later and down to number one and it cut off.
Kaydean Anderson
Nov 19, 2021
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When you finally get through to the receptionist, they purposely dont inform you of all options. I rang for an appointment between the allotted time, they were all filled but they didnt let me know I could have asked for a call back. When I have been able to see a GP (when the receptionist thinks youre worthy) that has always been a positive experience.
Nadia Scola
Nov 16, 2021
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Doctors are great. Never had an issue until today. Called to speak to a doctor and they said naturally a doctor would call me back. This was 8am and it is now 14.00pm not a problem. However when the doctor did call it was rejected on my phone as it is a private number. I rang reception and they were lovely said they would kindly resolve it. Once again i received another missed call from a private number which is automatically rejected. I rang reception to then speak to a new female receptionist who huffed down the phone at me and sighed and asked if I had another number they could call me off I
