Business Details
29 Years
experience
Emergency
services
Expert Rational Oven Services in Kent & London
Established in 1997, Dartford Catering has built a reputation as the leading specialist for Rational oven services across London, Kent, Surrey, Sussex, and Essex. As a family-run business, we focus exclusively on Rational ovens, allowing our team of 10 professionals, including 7 highly trained engineers, to deliver unparalleled expertise. Our commitment to preventative maintenance ensures kitchens operate without disruption, mirroring the precision of aircraft maintenance. With over 50 contract customers and recognition as an authorized Rational Spares Partner, we combine decades of experience with manufacturer-certified training and 10 million public liability insurance.Our Gas Safe registered engineers provide rapid response times, same-day spares delivery, and tailored maintenance contracts, serving diverse sectors from restaurants to hospitals. Backed by a 96% first-time fix rate for warranty units and a 24/7 service for contract customers, we prioritise safety compliance, transparent pricing, and early morning starts to minimise operational impact. Our expansion plans maintain our core values of equality, teamwork, and technical excellence while adapting protocols to meet unique client environments.
Services
Installations
Repairs
PM Contracts
Spare Parts
Chemicals
Details
- Year established: 1997
Highlights and features
- We offer same-day spares delivery via motorbike courier
- Our engineers are Gas Safe registered and COMACAT certified
- We provide 24/7 service for contract customers
- We have a 96% first-time fix rate for warranty units
- We offer competitive pricing with transparent costs starting at 159
Associations and certifications
- Safe Contractor Approved
- Gas Safe Registered
- Manufacturer-Certified Training
- COMACAT Certificates
- 10 Million Public Liability Insurance
What people say
Exceptional service
Quick response
Professional team
Efficient installations
Top quality
Services
Reactive Repairs
Our rapid response team addresses urgent Rational oven issues with call-out fees starting at 159. Gas Safe engineers ensure safe, compliant repairs using genuine parts. Early morning availability minimises kitchen downtime for restaurants and hotels.
Preventative Maintenance
Tailored maintenance plans include bi-annual inspections covering combustion tests, software updates, and component checks. Contracts reduce breakdown risks by 40% while maintaining regulatory compliance. All work documented in detailed service reports for audit purposes.
Spare Parts Supply
As authorised spares partners, we source directly from Rational Germany. Same-day delivery available for critical parts like door seals and catches. Stock includes cleaning chemicals and diagnostic tools to maintain optimal oven performance across commercial kitchens.
Contract Services
Three contract tiers available: Preventative Maintenance (2-3 visits/year), Labour Inclusive (covers all labour costs), and All-Inclusive (parts, labour, and unlimited callouts). Contracts spread costs over 12 months with guaranteed response times for essential kitchen operations.
Professional Installations
Full installation service includes site surveys, gas/electric compliance checks, and commissioning. Starting from 460, we handle equipment positioning, connection materials, and safety certifications. Engineers complete installations within 3-4 hours to minimise business disruption during kitchen upgrades.
Questions
Do you service Rational ovens outside London?
Yes, we cover Kent, Surrey, Sussex, and Essex in addition to London. Our engineers travel to commercial kitchens across Southeast England for installations, repairs, and maintenance.
Are your engineers certified for gas oven repairs?
All our engineers hold Gas Safe registration and COMACAT certificates. We maintain manufacturer-certified training standards through annual refresher courses directly with Rational.
What emergency services do you offer?
Contract customers receive 24/7 emergency support with a 24-48 hour response guarantee. Non-contract customers can access urgent repairs during standard operating hours with priority given to critical kitchen operations.
How quickly can I get spare parts?
We offer same-day delivery via motorbike courier for London and Southeast England customers. Common parts are kept in stock, while specialist components can be sourced directly from Rational Germany within 24-48 hours.
What's included in your maintenance contracts?
Contracts include 2-3 annual visits covering safety checks, combustion testing, software updates, and component inspections. All-inclusive plans also cover parts, labour, and unlimited emergency callouts with fixed monthly payments.
Can you install new Rational ovens?
Yes, our installation service includes site surveys, compliance checks, and full setup. Starting from £460, we handle gas/electric connections, commissioning, and staff training to ensure seamless kitchen integration.
