Business Details
Emergency
services
Trusted Appliance Repairs & Smeg Sales in Westerham
Fix It Domestics is a family-run business established in Westerham, Kent, with over 30 years of expertise in domestic appliance repairs. Our trained technicians deliver high-quality service from initial consultation to repair completion, prioritising transparency and customer satisfaction. We specialise in Smeg appliance maintenance and sales, offering genuine parts and warranties. Our commitment to excellence ensures appliances are restored to optimal functionality without time constraints. We provide cost-effective solutions for ovens, fridges, washing machines, and more, serving clients within a 50-mile radius of Kent.Our team keeps customers informed throughout the repair process, combining unrivalled expertise with competitive pricing. As official Smeg stockists, we guarantee product authenticity and long-term reliability. Our services include oven cleaning to enhance hygiene and appliance longevity. We pride ourselves on restoring appliances to like-new condition while maintaining clear communication and exceptional service standards.
Services
Smeg Repairs
Appliance Maintenance
Oven Cleaning
Smeg Sales
Fridge Repair
Freezer Maintenance
Cooker Repairs
Dishwasher Servicing
Washing Machine Repair
Tumble Dryer Maintenance
Highlights and features
- We have over 30 years of experience repairing all brands of domestic appliances.
- Our trained staff provide high standards of service from consultation to repair completion.
- We offer cost-effective maintenance and repairs without compromising quality.
- As official Smeg stockists, we provide genuine parts and warranties.
- We keep you informed throughout the repair process.
Associations and certifications
- Smeg
Services
Smeg Repairs
Our Smeg repairs service restores Italian-designed appliances to optimal functionality. Trained technicians diagnose issues over the phone, provide transparent cost estimates, and complete repairs on-site. We use genuine Smeg parts to ensure longevity and performance, backed by manufacturer warranties. This service extends the lifespan of ovens, hobs, and refrigeration units while maintaining safety standards.
Oven Cleaning
Professional oven cleaning removes baked-on grease and grime using eco-friendly degreasers. Our technicians manually scrub interiors to eliminate bacteria and improve cooking efficiency. Regular maintenance prevents mechanical wear and ensures food safety. This service enhances appliance appearance and functionality, reducing fire risks from accumulated residue.
Appliance Repair
We repair all major domestic appliances including fridges, washing machines, and dishwashers. Our process includes initial diagnosis, spare part sourcing, and on-site servicing. Technicians complete repairs to original specifications, ensuring energy efficiency and safety compliance. This service minimises replacement costs while restoring household functionality.
Smeg Sales
As official Smeg stockists, we offer a full range of Italian-designed kitchen appliances. Our inventory includes ovens, hobs, and refrigeration units with manufacturer warranties. We provide expert advice on product selection and compatibility with existing systems. This service ensures customers receive authentic, high-quality appliances directly from authorised suppliers.
Emergency Services
Emergency appliance repairs address critical failures outside standard hours. Our technicians prioritise urgent cases like refrigeration breakdowns or cooking appliance malfunctions. We provide immediate diagnostics and temporary solutions where necessary, followed by permanent repairs using genuine parts. This service minimises household disruption from essential appliance failures.
Questions
What services do you offer?
We provide Smeg repairs, appliance maintenance, oven cleaning, and Smeg sales. Our technicians handle all major domestic appliances including fridges, ovens, washing machines, and dishwashers.
Do you offer emergency repair services?
Yes, we provide emergency appliance repairs for critical failures outside standard operating hours.
Are you official Smeg stockists?
Yes, we are authorised Smeg retailers offering genuine products with full manufacturer warranties.
What areas do you serve?
We operate within a 50-mile radius of Kent, including Westerham and Biggin Hill.
How does your repair process work?
Our process includes phone diagnosis, on-site assessment, transparent cost estimates, and repairs using genuine parts. We complete work before leaving your property.
Do you provide oven cleaning services?
Yes, our professional oven cleaning removes grease and grime using eco-friendly methods to improve hygiene and appliance efficiency.
Reviews (6)
Norman Bernard
Sep 27, 2021
Report
Im really unhappy that I have paid 83 for a call out for Carlton to look at my oven and then he tells me that the parts will be available within 3-5 days however 3 weeks later no items. As the have to order parts from SMEG, they have no delivery date. Carlton doesnt answer the phone or reply to text messages. Im so disappointed. His colleague wa Glenn was also called out to fix my microwave and I was charge 93.50, not sure why the difference in price again extremely rude and didnt even give me a report to provide smeg. This has been very hard for me as my parents rely on these being
Anna Novikova
Sep 13, 2021
Report
AVOID BY ALL MEANS!!!!
Dodgy, non professional and rude. I was unlucky not to check reviews on this company.
Paid 79 pounds being told that the heating element need replacing and they will enquire about a part with a manufacturer. No answer since, to calls or txts.
Cowboys...
Dodgy, non professional and rude. I was unlucky not to check reviews on this company.
Paid 79 pounds being told that the heating element need replacing and they will enquire about a part with a manufacturer. No answer since, to calls or txts.
Cowboys...
Me Me
Nov 18, 2020
Report
Critical:Professionalism,Quality,Responsiveness
They came, fixed my electric fan of my oven. They were supposed to come back with another part but never did. I called repeatedly and still no joy. One year later nothing. Do not use them.
They came, fixed my electric fan of my oven. They were supposed to come back with another part but never did. I called repeatedly and still no joy. One year later nothing. Do not use them.
Andrew Dawson
Oct 27, 2020
Report
I hired Fix It Domestics to repair my dishwasher. They took note of the error code but made no inspection of the machine and said it needed new parts, for which they would quote. I paid the labour fee up front, which would cover me for the future repair. I had to chase the quote, which I got verbally. I asked for it in writing as the quote for parts seemed excessive. I finally got clarification on the parts and they were quoting over double the cost. They then suggested I get the parts myself, but when I came to order them from Bosch they thought they may be the wrong parts. I then decided to call
Rich H.
Sep 25, 2020
Report
Critical:Professionalism
The engineer Carlton attended attended to fix a Smeg integrated dishwasher under warranty. They were sent by the manufacturer. They damaged my integrated kitchen, leaving over 500 of damage. Smeg sent them to inspect this damage - and they denied all involvement. Avoid this company at all costs. The complaint is ongoing with SMEG
The engineer Carlton attended attended to fix a Smeg integrated dishwasher under warranty. They were sent by the manufacturer. They damaged my integrated kitchen, leaving over 500 of damage. Smeg sent them to inspect this damage - and they denied all involvement. Avoid this company at all costs. The complaint is ongoing with SMEG
Caroline Jamieson
Nov 29, 2018
Report
Be Warned. Appalling company. We called them to fix a cooker ring in September, we were told we had to pay 96 call out plus 46.50. Carlton (the Managing Director) came out to look and we paid the money. He said it would come off of any parts or labour. He told us we needed a new electric ring and a new switch. He said he would let me know when these were in. He contacted me via email two weeks later to say they werent able to get the ring but could get the switch. I called them and they said that if I can get the ring then they would get the switch and fit it. I sourced one in less than
