Business Details
26 Years
experience
Trusted Static Caravan Insurance & Advice
Established over 25 years ago, we have dedicated ourselves to supporting static caravan and lodge owners across the UK. Our mission began with addressing the unique challenges faced by holiday home owners, including unclear park agreements, pitch fee disputes, and inadequate insurance coverage. Through tailored insurance policies, expert advocacy, and comprehensive resources, we have grown into a trusted consumer-focused organisation. Our team provides direct support, quarterly publications, and industry insights to empower owners with informed decision-making.Recognised for our award-winning insurance solutions underwritten by Lloyd's of London, we prioritise transparency, fairness, and customer satisfaction. With an FCA-regulated framework and membership benefits including legal guidance and discounted insurance rates, we remain committed to raising industry standards while offering peace of mind through comprehensive coverage and responsive claims handling.
Services
Static Caravan Insurance
Static Caravan Advice
Making a Claim
Membership Benefits
Insurance Policy
Details
- Year established: 2000
Highlights and features
- We offer over 25 years of specialist experience in static caravan insurance and advocacy.
- Our in-house claims team provides hassle-free support without call centres.
- Policies are tailored to the unique needs of holiday home owners, including vermin and frost damage cover.
- We are FCA-regulated and underwritten by Lloyd's of London for financial security.
- Members receive exclusive benefits including legal guidance, discounted insurance rates, and quarterly magazine access.
Associations and certifications
- Financial Conduct Authority
- Financial Ombudsman Service
What people say
Knowledgeable staff
Transparent policies
Hassle-free claims
Competitive pricing
Outstanding service
Services
Static Caravan Insurance
Our comprehensive insurance policies protect static caravans and lodges against fire, theft, storm damage, and accidental loss. Tailored to owners' needs, coverage includes public liability up to 5 million, vermin damage up to 1,000, and alternative accommodation during repairs. Underwritten by Lloyd's of London, our policies ensure financial security while addressing unique risks like winter drain-down requirements. With a 75 standard excess and no hidden fees, we provide clear, reliable protection for holiday home investments.
Static Caravan Advice
We offer expert guidance on pitch fee negotiations, park agreements, and legal compliance for static caravan owners. Our resources cover council tax implications, disconnection costs, and seasonal maintenance procedures like frost damage prevention. Members receive downloadable templates, contractual insights, and direct access to specialists for resolving disputes with park operators. This service empowers owners to navigate ownership complexities while advocating for fair industry practices through policy engagement.
Making a Claim
Our dedicated in-house claims team streamlines the process for policyholders, eliminating third-party call centres. Owners can initiate claims using their NACO reference number, with support available via phone or email. The process covers debris removal up to 15,000, lock replacement up to 1,000, and freezer food cover. We prioritise swift resolution while maintaining transparency about policy terms, exclusions, and required documentation for repairs or compensation.
Membership Benefits
Annual membership grants access to discounted insurance rates, exclusive legal advice, and quarterly Parklife magazine. Members receive priority support for pitch fee disputes, site restriction guidance, and contract reviews. Additional benefits include member-only discounts from caravan manufacturers and retailers, online resources for seasonal maintenance, and a platform to sell or rent static caravans. This holistic support network strengthens owners' rights while fostering community engagement across UK holiday parks.
Insurance Policy
Our policies include standard features like accidental damage cover, loss of rent compensation, and 250 gas bottle protection. Customisable elements address flood risk areas, with clear terms about coverage limitations in high-risk zones. Policies require annual renewal and apply exclusively to UK-licensed holiday parks. We provide detailed policy documents outlining exclusions such as wear-and-tear damage, ensuring owners understand their responsibilities for maintenance while maintaining valid coverage.
Questions
Do I need static caravan insurance?
Yes, static caravans require dedicated insurance to cover risks like storm damage, theft, and liability claims. Standard home insurance policies do not apply.
What does static caravan insurance typically cover?
Our policies cover fire, theft, storm damage, public liability up to £5 million, vermin damage up to £1,000, and accidental loss. Optional extras include flood protection.
Is contents insurance included in caravan policies?
Yes, our policies include contents coverage for furniture and appliances, with separate limits specified in policy documents.
How does the claims process work?
Contact our in-house team with your NACO reference number. We guide you through documentation requirements and coordinate repairs or compensation within policy terms.
Can I get insurance for a caravan in a flood risk area?
Coverage depends on location specifics. Some flood-risk areas require additional precautions or have modified terms – contact our team for a tailored assessment.
What membership benefits are available?
Members receive discounted insurance, legal advice, quarterly magazine access, and exclusive discounts from caravan industry partners.
Reviews (7)
Mick Dyson
Jan 26, 2022
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Very informative friendly service. The team are very friendly but professional. They really show they care nothing seems to be to much trouble
Robert Lennox
Sep 19, 2021
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Been with NACO for 2 years and renewing again this year , the easiest company I have ever dealt with with more than friendly and helpful staff , I had to make a claim this year and I was more than happy by the way everything was dealt with , I am positive I will be staying with them for a long time . Great company . Bob Lennox.
Michael Fletcher
Sep 09, 2021
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Hi I have been with NACO for 10yrs and always been happy with the price of the policy and any advice I have needed during this time. Recently we have made our 1st claim and within 10 days we have been paid out in full with no hassle. In these uncertain times we thought the service 1st class and would highly recommend them. Mick & Jean (Derby)
Private Sale Caravans
Aug 29, 2021
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We use NACO insurance for our own caravan, and recommend it to our customers. They're also very knowledgeable with anything related to caravans, and it's worth becoming a member in case you ever need advice.
Amanda Smith
Apr 14, 2021
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A very easy renewal process and a highly regarded insurance company for caravan insurance. Our experience is no less than this. We insure a static caravan with NACO every year and it is a simple task with cover provided comprehensively. Will keep coming back to them.
Steve Matthews
Jan 09, 2021
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I took out insurance with NACO, which was competitively priced and easy to process. However, the real benefit came when I had a dispute with the site owner regarding an issue and I contacted NACO for some help and advice. The team at NACO were extremely helpful and responsive with my needs which gave me reassurance and peace of mind. Thankfully, the issue was eventually resolved so many thanks to Sarah and Dan for their support. Highly recommended.
Jan Read
Dec 25, 2020
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I have contacted NACO over the past 4 or 5 years for help and advice on several issues I have encountered with the park where our lodge is situated. They have always been very knowledgeable and helpful. Nothing has been too much trouble for them.
Claire especially has always gone over and above to answer our questions and help resolve our issues.. It is well worth the membership fee to know there are always there when you need them. We have also insured our lodge with them and their quote was very favourable against other insurers.
Claire especially has always gone over and above to answer our questions and help resolve our issues.. It is well worth the membership fee to know there are always there when you need them. We have also insured our lodge with them and their quote was very favourable against other insurers.
