Business Details
Your Trusted Partner for Retail Design Solutions
Established to revolutionise retail experiences, Pivotal Retail Marketing specialises in creating innovative in-store solutions that connect brands with consumers. Our team combines decades of industry expertise with a deep understanding of shopper behaviour to deliver impactful retail environments. Through our proprietary GO CREATE and GO LIVE services, we help brands overcome physical retail challenges while maintaining a human-centric approach. We prioritise tactile, sociable shopping experiences and continuously innovate to ensure physical retail remains relevant in a digital age.Our commitment to excellence is demonstrated through partnerships with global brands and recognition as SAFE CONTRACTOR APPROVED and SAFE PQQ VERIFIED. With offices in Leicester and Amsterdam, we serve clients across the UK and internationally, delivering custom-designed retail solutions that drive market share growth.
Services
Retail Design
In-Store Displays
Exhibition Stands
Brand Activations
Spatial Design
Highlights and features
- We offer 15+ years' experience in retail design and brand activation
- Our proprietary 5 EXPERIENCE ESSENTIALS framework guarantees measurable results
- We provide end-to-end solutions from concept to installation
- Our team includes certified experts in retail spatial design
- We maintain ISO 9001 quality management standards
Associations and certifications
- SAFE CONTRACTOR
- SAFE PQQ
What people say
Exceeded expectations
Effective solutions
Quality materials
Agile delivery
Creative excellence
Services
Retail Design
We create immersive retail environments that enhance brand visibility and consumer engagement. Our designs combine spatial planning with brand storytelling to optimise shopper journeys. Clients benefit from increased footfall and conversion rates through our data-driven approach to retail architecture.
In-Store Displays
Custom-designed display units that maximise product visibility and drive impulse purchases. Our team develops eye-catching solutions tailored to specific retail environments. These displays consistently deliver measurable sales uplifts for our clients across multiple sectors.
Exhibition Stands
Full-service exhibition stand design and installation that showcases brands effectively at industry events. Our solutions incorporate innovative materials and interactive elements to create memorable brand experiences that generate leads and industry recognition.
Brand Activations
Strategic in-store brand experiences that create emotional connections between consumers and products. Our activations combine sensory elements with targeted messaging to drive brand awareness and trial, particularly effective for new product launches.
Spatial Design
Optimised store layouts that enhance customer flow and product discovery. We apply behavioural psychology principles to create intuitive shopping environments that increase dwell time and average transaction values for retailers.
People
Brad Furniss
Managing Director
With over 20 years in retail design, Brad leads our strategic vision. He specialises in translating brand values into compelling retail experiences that deliver commercial results for international clients.
Andrew Spanovic
Customer Director
Andrew manages key client relationships with major retail brands. His expertise in shopper psychology ensures our solutions consistently exceed client expectations and drive measurable business growth.
Mark Cauchi
Head of Design
Leading our creative team, Mark combines innovative design with practical functionality. His award-winning concepts have transformed retail spaces for global brands across multiple industry sectors.
Questions
What retail sectors do you specialise in?
We work across FMCG, beauty, electronics, and lifestyle sectors, with particular expertise in high-traffic retail environments.
Do you offer international services?
Yes, we operate across Europe with offices in Leicester and Amsterdam, supporting global brand rollouts.
What accreditations do you hold?
We are SAFE CONTRACTOR APPROVED and SAFE PQQ VERIFIED, with ISO 9001 quality management certification.
How do you ensure project quality?
Our 5 EXPERIENCE ESSENTIALS framework guarantees quality through rigorous testing, client collaboration, and post-installation evaluation.
Can you handle urgent projects?
Our agile team delivers time-sensitive projects with 80% completed within 4 weeks from concept to installation.
