Business Details
22 Years
experience
Emergency
services
Award-Winning Property Lettings & Management in Epsom
Established in 2004 by private landlords, Direct Residential delivers specialist property lettings and management services rooted in over 35 years of combined industry experience. Our approach prioritises transparency, professionalism, and client-centric solutions, underpinned by membership of ARLA and adherence to government tenant deposit protection schemes. Recognised as seven-time winners of Best Letting Agency in Epsom, we operate exclusively in lettings and management, offering tailored support for landlords and tenants across Epsom, Ashtead, Leatherhead, and Sutton.Our team combines local expertise with national standards, ensuring efficient property management, corporate tenant procurement, and a seamless service from valuation to tenancy. With a dedicated three-floor office and a commitment to continuous improvement, we maintain trust through accountability, clear communication, and a proven track record of client satisfaction.
Services
Property Lettings
Property Management
Tenant Placement
Valuation Services
Corporate Lettings
Deposit Protection
Maintenance Reporting
Relocation Services
Landlord Consultation
Tenant Screening
Details
- Year established: 2004
Highlights and features
- Seven consecutive years awarded Best Letting Agency in Epsom by customer experience
- Exclusive focus on lettings and property management since 2004
- ARLA-accredited with government tenant deposit protection compliance
- Transparent, one-roof management process with dedicated local teams
- Corporate tenant procurement partnerships for professional occupiers
Associations and certifications
- ARLA
- My Deposits
What people say
Head and shoulders above
Professional and efficient
Good communication
Stress-less process
Highly recommend
Services
Property Lettings
Specialist residential lettings service covering Epsom, Ashtead, Leatherhead, and Sutton. Our dedicated team ensures swift tenant placement through targeted marketing and rigorous vetting processes. Landlords benefit from competitive rental valuations and access to corporate tenants via our procurement partnerships.
Property Management
Comprehensive management of residential properties with transparent reporting and maintenance coordination. Services include rent collection, tenant liaison, and compliance management, supported by our three-floor office infrastructure for swift issue resolution and 24/7 emergency support.
Tenant Placement
Corporate and professional tenant sourcing service connecting landlords with vetted occupants. We leverage partnerships with relocation agencies and multinational corporations to secure reliable tenants, including blue-chip employees and embassy staff, ensuring property occupancy with minimal void periods.
Valuation Services
Accurate property valuation service for rental pricing optimisation. Our local market experts provide free, no-obligation assessments using real-time data and comparable listings to maximise landlords' returns while maintaining competitive market positioning.
Deposit Protection
Government-compliant tenant deposit protection through My Deposits, ensuring legal compliance and dispute resolution support. We manage the entire deposit process transparently, safeguarding funds and providing documentation to both landlords and tenants for added security.
Questions
What areas do you cover for property management?
We specialise in Epsom, Ashtead, Leatherhead, and Sutton, with dedicated local expertise and office support across these key Surrey locations.
How do you handle emergency maintenance requests?
Emergency repairs for managed properties are available 24/7 via our dedicated out-of-hours line at 01372 234 744.
Are you accredited by property industry bodies?
Yes, we are members of ARLA and participate in the PropertyMark Conduct and Membership Rules for professional standards compliance.
What sets you apart from other letting agents?
We exclusively focus on lettings and management with seven consecutive Best Letting Agency awards, backed by transparent processes and corporate tenant networks.
How are rental valuations conducted?
Our free valuations use local market data, comparable listings, and 35+ years of experience to provide accurate, competitive rental pricing advice.
Do you work with corporate tenants?
Yes, we partner with relocation agencies and multinational corporations to source professional tenants for managed properties across our service areas.
Reviews (6)
Keming Hu
Dec 27, 2021
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Positive:Professionalism
We have used Direct Residential since 2010. They have provided 1st class service.
We have used Direct Residential since 2010. They have provided 1st class service.
James White
Nov 27, 2021
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Positive:Professionalism
I was a tenant with Direct Residential. Great timely service and always willing to help. Top class.
I was a tenant with Direct Residential. Great timely service and always willing to help. Top class.
Passportngin
Nov 20, 2021
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Positive:Professionalism,Quality,Responsiveness
Gabriel and his colleagues have taken care of us as long term tenants very well. Would strongly recommend.
- Gianmarco
Gabriel and his colleagues have taken care of us as long term tenants very well. Would strongly recommend.
- Gianmarco
V. Manyak
Nov 01, 2021
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Positive:Professionalism
Very pleased with Direct Residential! Having been with them for nearly 10 years I can say they never let me and my family down. The management team is brilliant!
Very pleased with Direct Residential! Having been with them for nearly 10 years I can say they never let me and my family down. The management team is brilliant!
Andrew Day
Oct 01, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Ours was a complicated case and yet the staff here were brilliant..! Their collaborative approach to dealing with issues quickly demonstrated their efficiency, intelligence, and encyclopaedic knowledge of lettings and the local market. Will certainly use them again.
Ours was a complicated case and yet the staff here were brilliant..! Their collaborative approach to dealing with issues quickly demonstrated their efficiency, intelligence, and encyclopaedic knowledge of lettings and the local market. Will certainly use them again.
Kemba Cupid
Sep 27, 2021
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We have rented with Direct Residential for more than 5 years. In that time they have been courteous, attentive and very professional. We moved away from Surrey but if we had stayed we would have rented through them again. The check out procedure was easy and very fair. We have left on very good terms and I world highly recommend them for anybody looking to rent in the Epsom area.
