Business Details
23 Years
experience
Award-Winning Telecom & IT Solutions for Businesses in Fleet
Intouch Comms has been at the forefront of business telecommunications and IT solutions since 2003. As an award-winning provider, we specialise in delivering hosted VoIP systems, advanced contact centres, and tailored telecom infrastructure to businesses across the UK. Our expertise extends to managed IT services, cybersecurity solutions, and high-speed connectivity, supported by strategic partnerships with leading technology manufacturers. With a proven track record of successful implementations and a commitment to cutting-edge innovation, we ensure our clients receive scalable, reliable, and future-ready communication systems. Our team of certified professionals combines deep technical knowledge with industry-specific insights to optimise operational efficiency and reduce downtime.Backed by sustained growth and client referrals, we maintain rigorous compliance standards while offering proactive support that adapts to evolving business needs. Our intelligent call routing, unified communication platforms, and 24/7 threat monitoring demonstrate our dedication to solving complex communication challenges. Through transparent processes and documented service-level agreements, we build long-term trust with organisations seeking dependable technology partners.
Services
Cloud Phone System
Microsoft Teams Phone System
Contact Centre
Managed Cyber Security
Business Broadband
Leased Lines
Mobile Internet
IT Consulting
On Hold Marketing
Virtual International Numbers
Details
- Year established: 2003
Highlights and features
- We offer 24/7 cyber threat monitoring and response capabilities
- Our team holds partnerships with leading telecom equipment manufacturers
- We implement intelligent call routing integrated with CRM systems
- We provide unified communication platforms with cross-device accessibility
- Our solutions include automated analytics for contact centre performance optimisation
Services
Cloud Phone System
Our cloud phone systems deliver scalable communication infrastructure with advanced features like intelligent call routing and CRM integration. Businesses benefit from reduced hardware costs, seamless scalability, and enterprise-grade reliability. The platform supports hybrid working through cross-device accessibility while maintaining robust security protocols.
Managed Cyber Security
Comprehensive cybersecurity services include threat detection, secure network solutions, and data encryption. We implement proactive monitoring systems that identify vulnerabilities and respond to attacks in real-time. Our compliance-focused approach ensures businesses meet regulatory requirements while protecting sensitive information from evolving digital threats.
Contact Centre
Advanced contact centre solutions feature omnichannel support, intelligent routing, and performance analytics. The system maintains customer interaction history across channels while enabling workforce optimisation through scheduling tools and quality monitoring. Businesses gain actionable insights through sentiment analysis and trend identification.
Business Broadband
High-speed broadband services include leased lines, secure VPN connections, and dedicated internet access. Our connectivity solutions guarantee low-latency communication for mission-critical applications while supporting bandwidth-intensive operations. Businesses receive customised network architectures that balance performance requirements with cost efficiency.
Mobile Internet
Flexible mobile connectivity solutions provide reliable network coverage with high-speed data capabilities. Our business-grade mobile plans include device management tools and network prioritisation features. The service supports remote working through secure access to corporate resources while maintaining data protection standards.
People
James Garland
Company Director
With over 15 years in telecom leadership, James oversees strategic direction and business development. He ensures alignment between technological innovation and market demands while maintaining operational excellence across all service deliveries.
David Hughes
Managing Director
David leads day-to-day operations with focus on client satisfaction and service quality. His expertise in scaling telecom infrastructure supports the company's growth while maintaining rigorous compliance and technical standards.
Mark McGovern
Head of Support
Mark manages technical support operations, ensuring rapid response times and effective problem resolution. He leads a team of certified engineers who maintain system uptime and deliver proactive maintenance across client networks.
Questions
What telecom solutions do you offer for growing businesses?
We provide cloud phone systems, contact centres, and VoIP solutions with scalable architecture. Our services include intelligent call routing, CRM integration, and omnichannel communication tools.
How do you handle cybersecurity threats?
Our managed security services include 24/7 threat monitoring, automated detection systems, and real-time response protocols. We implement encryption, secure network architectures, and compliance-focused protection strategies.
Can you support hybrid working models?
Yes, our solutions include mobile connectivity, cloud-based phone systems, and secure remote access. Employees can work across devices and locations while maintaining business communication continuity.
What sets your broadband services apart?
We offer dedicated leased lines, secure VPN connections, and business-grade mobile internet. Our connectivity solutions prioritise low latency, guaranteed bandwidth, and service-level agreements for critical operations.
How quickly can systems be implemented?
Our standard implementations typically complete within 30-60 days, with emergency provisioning available for critical requirements. We provide phased rollouts with minimal disruption to existing operations.
Reviews (4)
Josephine Wright
Nov 29, 2021
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It's rare to find a proactive, skilled, and genuinely professional VOIP company. I feel Intouch embody all of these qualities, and their team couldn't be more friendly. Highly recommended.
Fraz Zaman
Nov 07, 2021
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Intouch provide our telecoms for all of our 3 sites and have been a pleasure to do business with. James and the rest of his team are always very knowledgeable and quick to respond. Thank you for everything you have done for us keep up the amazing work.
Eco Germankitchens
Jul 04, 2019
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We had a very bad experience with our previous supplier. When we switched to Intouch we could not believe how smooth the transfer went. All was set up prior to the move and the support was amazing. We had a few minor issues and they were dealt with promptly, not like with our old supplier where they would not get back to us. So glad we found Intouch and we certainly can recommend this company to everyone.
Davis Tate - Woodley Earley & Lower Earley
Jun 08, 2019
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I was recommended to Intouch Communications by a company called Electronic Frontier, so a big thank you to them for the referral. I was looking to change provider as the previous one couldn't handle the complexities of how I needed my phone system to work. I started dealing with George, who was fantastic with initially setting things up and even helped by speaking to the previous supplier when they were being awkward at my leaving. I also dealt with Alex who does the provisioning and he too was superb. I am so pleased I contacted Intouch, really chuffed that my phones now work exactly in a manner
