Business Details
Your Trusted Senior Care Home in New Milton
Osborne Lodge is a family-run establishment with over three decades of dedicated service to senior care. Established in New Milton, we pride ourselves on delivering personalized care that respects individual dignity and choice. Our team of experienced professionals is committed to creating a warm, supportive environment where residents thrive. With 32 beautifully appointed bedrooms and modern facilities, we offer a home-from-home atmosphere complemented by tailored residential and respite care. Our idyllic location near the New Forest provides both tranquillity and easy access to local amenities.Recognized for excellence through multiple awards and partnerships with NHS initiatives, we maintain rigorous standards in infection control and hydration management. Our staff, many of whom have served for over 18 years, ensure continuity of care while fostering strong community connections. Regular excursions and a diverse activity programme enrich residents' physical and mental wellbeing. Backed by the Vauxian Care Homes Group, we combine local expertise with broader industry knowledge to deliver exceptional care.
Services
Residential Care
Respite Care
Dementia Care
Physiotherapy
Catering Services
Highlights and features
- We offer over 30 years of dedicated experience in senior care.
- Our staff maintain continuity with 18+ years of average service tenure.
- Award-winning infection control practices developed during the COVID pandemic.
- Personalised care plans tailored to individual needs and preferences.
- Regular NHS partnership initiatives driving care innovation.
Associations and certifications
- CQC
- Gold Standard Framework
- NHS Dorset and Dorset Integrated Care Partnership
What people say
Caring and friendly staff
Excellent care
Welcoming atmosphere
Nutritious meals
Engaging activities
Services
Residential Care
Our residential care provides 24/7 support for seniors requiring daily assistance while maintaining independence. Trained staff deliver personalized care plans in modern en-suite bedrooms with access to communal lounges, gardens, and regular activities. Residents enjoy chef-prepared meals using locally sourced ingredients.
Respite Care
Flexible respite care offers temporary support for individuals recovering from illness or providing family caregivers relief. Our facilities accommodate short stays with access to full care services, activities, and comfortable accommodation designed to ensure a smooth transition.
Dementia Care
Specialized dementia care combines tailored support with a secure environment. Our trained team employs person-centred approaches to manage vascular dementia symptoms, including structured routines, reminiscence therapy, and regular nurse visits for medication management.
Physiotherapy
On-site physiotherapy services maintain mobility and physical wellbeing. Our programme includes light aerobic exercises, tailored movement routines, and regular sessions with qualified therapists to address individual needs while promoting overall health.
Catering Services
Freshly prepared meals use locally sourced ingredients to meet dietary requirements. Our chefs create varied menus with special provisions for residents' nutritional needs, served in a social dining environment or private rooms as preferred.
People
Tomasz Rutecki
Manager
Tomasz became Manager in 2018 after progressing from Care Assistant roles. With qualifications up to Level 5 and pursuing Level 7, he brings extensive experience from Polish social services and UK care sectors.
Lisa Shorey
Deputy Manager
Lisa has served Osborne Lodge for 17 years, progressing from cleaner to Deputy Manager. She holds NVQ qualifications and specialises in staff training while maintaining hands-on resident care expertise.
Beverly Harris
Regional Manager
With 30+ years in care, Beverly oversees Vauxian Care Homes Group operations. She contributes infection control expertise as NHS Infection Prevention Board member and drives quality improvements across facilities.
Questions
What types of care does Osborne Lodge provide?
We offer residential, respite, and dementia-specific care with personalized support plans tailored to individual needs.
Are meals included in the care package?
Yes, three freshly prepared meals daily using local ingredients are included, with special dietary requirements accommodated.
Can families visit residents anytime?
Yes, we encourage visits at any time and maintain open communication channels for family updates.
What activities are available for residents?
Our programme includes music, outings, reminiscence therapy, physical exercises, and weekly minibus trips.
How does the home support medical needs?
We administer medications safely, coordinate weekly nurse visits, and partner with physiotherapists for comprehensive care.
What makes Osborne Lodge unique?
Our family-run approach, 18-year staff tenure average, and NHS partnership innovations distinguish our care quality.
Reviews (3)
Kay Hiscock
Jan 09, 2021
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I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile and in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as Im not allowed due to Lockdown) every
Kerry Kaos
Aug 14, 2020
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Lovley place .Thomas the manager is an amazing boss and carer and he genuinely cares for his residents and his staff 5 star boss .lisa the assistant manager is amazing too honest caring and very fair ....
Sally Harris
Nov 11, 2019
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This home is caring and compassionate. The staff will encourage and support the residents fully. I totally trust them and cannot praise them enough for the care given to my father.
