Business Details
Emergency
services
Your Trusted NHS Medical Centre in Newmarket
Rookery Medical Centre has been dedicated to delivering high-quality healthcare services since its establishment. Our practice is built on three core values: Clinical Excellence, Care, and Efficiency. We prioritise patient welfare, ensuring every individual receives personalised, holistic, and compassionate treatment. With a strong teaching tradition, we manage long-term conditions effectively and maintain a forward-looking approach to healthcare. Our team of experienced professionals collaborates closely with patients and other healthcare providers to ensure comprehensive care.We are committed to maintaining confidentiality and transparency in all our interactions. Our 40-year history as an approved GP training practice underscores our dedication to medical education and continuous improvement. We actively seek patient feedback to enhance our services and address community needs. Our administrative systems are designed to operate smoothly, ensuring efficient use of NHS resources. At Rookery Medical Centre, we strive to be your trusted partner in health, combining expertise with a patient-centred ethos.
Services
General Practitioner Services
Travel Health Clinics
Extended Hours Appointments
Non-NHS Services
GP Training Program
Home Visits
Telephone Consultations
Prescription Management
Health Advice
Patient Feedback System
Highlights and features
- We have a 40-year history as an approved GP training practice.
- Our team includes 13 qualified doctors with diverse medical expertise.
- We offer extended hours appointments for working patients.
- Our patient feedback system drives continuous service improvements.
- We prioritise holistic, patient-centred healthcare approaches.
What people say
Compassionate care
Efficient services
Dedicated staff
Positive feedback
Holistic approach
Services
General Practitioner Services
Our qualified doctors provide comprehensive primary healthcare consultations, including diagnosis, treatment, and management of acute and chronic conditions. We offer telephone and face-to-face appointments with experienced GPs. Our patient-centred approach ensures tailored healthcare solutions for individuals and families.
Travel Health Clinics
Specialist travel health advice and vaccinations for international travel. Our nurses provide up-to-date guidance on destination-specific health risks and immunisation requirements. We ensure you receive appropriate protection for global travel destinations.
Extended Hours Appointments
Pre-bookable Saturday morning appointments for patients unable to attend during regular weekday hours. These sessions cater to working individuals requiring non-urgent medical consultations outside standard practice hours.
Home Visits
Medical consultations at patients' residences for those who are housebound or too ill to visit the surgery. Available upon request before 10:00 AM, with visits prioritised based on clinical need and urgency.
Prescription Management
Efficient prescription ordering and management system. Our dispensary team handles medication requests, ensuring accurate and timely provision of prescribed treatments while maintaining strict pharmaceutical standards.
People
Dr Malini Wace
General Practitioner
Experienced GP with expertise in chronic disease management, available for consultations on Mondays (PM), Tuesdays, and Wednesdays (AM). Committed to patient-centred care.
Dr Emma Ramsay
General Practitioner
Specialist interest in women's health, providing care on Mondays and Wednesdays. Combines clinical excellence with compassionate patient communication.
Scott Burley
Practice Manager
Oversees practice operations with 15 years' experience in healthcare management, ensuring efficient service delivery and staff support.
Lisa Avis
Dispensary Team Manager
Manages medication services with focus on pharmaceutical accuracy and patient safety, leading the dispensary team in daily operations.
Dr Smita Sharma
GP Trainer
Experienced trainer for GP registrars, providing mentorship and clinical supervision. Available for consultations on Wednesdays, Thursdays, and Fridays.
Questions
What services does Rookery Medical Centre offer?
We provide GP consultations, travel health clinics, home visits, prescription management, and extended hours appointments for working patients.
How do I book an appointment?
Book online via our website, call 01638 664338 between 08:00-18:00, or use our text reminder service for appointment management.
What are your emergency procedures?
For emergencies during opening hours, call 01638 665711. Outside these times, contact NHS 111 for urgent medical assistance.
Do you offer weekend appointments?
Yes, we provide pre-bookable Saturday morning appointments for non-urgent consultations. No walk-in access is available.
How can I provide feedback?
Share your feedback via our website contact form or speak directly with our reception team to help improve our services.
Are home visits available?
Home visits are provided for housebound patients or those too ill to visit the surgery. Requests must be made before 10:00 AM.
Reviews (5)
Ozge Arslanoglu
Dec 27, 2021
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Recently I had a poor smear test result, I got worried because I had some symptoms as well and I needed to talk to a doctor about it. I have been told I cannot do that unless I am in pain, as if only serious symptom is having a pain?? This is not the first time I have received zero care from this GP, the place is a joke! When you ring up for anything, they try to get rid of you as soon as possible, "do you have blood coming out of your eyes? Take some antihistamine, it's probably hay fever"... I will be changing my GP and I don't recommend rookery centre to anyone.
Alan Brown AlBI
Aug 31, 2021
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Recently i had very bad problems with the big toe joint it had swollen up and was very painful i had a job walking it may have been started by a puncture wound. I phoned up and saw the nurse for a check on the wound all in order. Unfortunately it did not get any better and i spoke to the Doctor who prescribed medicines as they thought appropriate at the time. Eventually i did see the Doctor for a consultation which was thorough and it was arranged for a blood test to see if i had gout or something else. The blood test came back and as a result of some queries i had a Doctor phoned me back to explain
Warren Young
Jun 01, 2021
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Great team and excellent service throughout the COVID pandemic. Their vaccines clinics were really well run and the staff were really friendly.
Alexander Harries
May 05, 2021
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Think the 5 minute waited on phone call and type of answer to the follow up on the jab, unlike other nicer responses before, is the last straw.
Bron Kozakiewicz
Feb 24, 2021
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I have been with the Rookery for many many years but it now seems to have gone downhill. Up until recently i had always had a pleasant experience whenever i needed them but those days are over.In fact I will very soon be leaving.
