Business Details
31 Years
experience
Emergency
services
Your Trusted GP Surgery in Bury St Edmunds
Mount Farm Surgery has been dedicated to providing high-quality patient-centred healthcare in the Moreton Hall area of Bury St Edmunds for over three decades. Our team of experienced GPs, nurses, and healthcare professionals utilise modern facilities equipped with advanced IT systems to ensure efficient and effective care. We prioritise preventive healthcare while offering comprehensive treatment for acute and chronic conditions, supported by a multi-disciplinary approach that includes emergency care practitioners, physiotherapists, and clinical pharmacists. Our commitment to innovation is demonstrated through digital services like online consultations and text reminders, while maintaining traditional values of personal care.As a GP training practice, we contribute to the development of future medical professionals, ensuring our services remain aligned with the latest medical advancements. We actively collaborate with local healthcare networks to enhance community health outcomes and have achieved a 'Good' rating from the Care Quality Commission. Our proactive approach extends to patient education, wellness programs, and accessibility initiatives, reflecting our holistic view of healthcare that addresses both medical and social determinants of health.
Services
GP Consultations
Prescription Management
Home Visits
Chronic Disease Management
Vaccinations
Health Screenings
Online Appointments
Emergency Care Referrals
Patient Education
Wellbeing Support
Details
- Year established: 1995
Highlights and features
- We offer 30+ years of established local healthcare expertise
- Our multi-disciplinary team includes specialists in chronic disease management
- Modern facilities with digital health services and text reminders
- We provide same-day urgent appointment triage system
- Actively involved in GP training and medical education
Associations and certifications
- CQC Quality Report
What people say
Professional staff
Modern facilities
Effective triage system
Good chronic care
Helpful online services
Services
GP Consultations
Our experienced GPs provide comprehensive medical consultations for acute and chronic conditions. Patients can access same-day urgent appointments through our triage system or book routine appointments with any available doctor. We offer telephone consultations and face-to-face appointments with a focus on preventive healthcare and patient education. Our non-personal list system allows patients to see any qualified GP, ensuring timely access to medical expertise while maintaining continuity of care when preferred.
Prescription Management
We offer efficient prescription management including repeat prescriptions, medication reviews, and electronic prescription transfers. Patients can order prescriptions online through SystmOnline or by phone, with medications available for collection from local pharmacies. Our system minimises paper prescriptions to reduce errors while maintaining safety protocols. We provide medication advice and support for long-term condition management, with prescriptions ready for collection two working days after ordering.
Home Visits
Home visit services are available for patients with mobility challenges or severe illness. We prioritise urgent cases and follow Local Medical Committee guidelines to ensure appropriate resource allocation. Our clinicians conduct home assessments for patients requiring ongoing care, with visits typically arranged before 9:30am for same-day consideration. We balance home visit requirements with surgery capacity to maintain efficient service delivery for all patients.
Chronic Disease Management
Specialist management for chronic conditions like diabetes, asthma, and COPD through regular monitoring and personalised care plans. Our nurses conduct routine check-ups, administer vaccinations, and provide lifestyle advice to manage long-term health issues. We operate specialist clinics for chronic disease patients and offer annual reviews to ensure optimal condition control. Our proactive approach includes patient education and self-management support to improve health outcomes.
Online Services
24/7 digital access to healthcare services including appointment booking, prescription requests, and medical record viewing through the NHS App. Patients receive automated text reminders for appointments and can access online consultations with guaranteed responses within 24 hours. Our digital systems integrate with Summary Care Records for improved care coordination while maintaining strict data confidentiality and security protocols.
People
Dr. Giles
GP Trainer
Experienced GP trainer with extensive medical education expertise, supervising trainee registrars and maintaining clinical standards at Mount Farm Surgery.
Dr. Polli
GP Trainer
Qualified GP trainer involved in medical education and professional development of future general practitioners within the West Suffolk Training Scheme.
Dr. Hughes
GP Trainer
Senior GP trainer responsible for mentoring registrars and ensuring clinical excellence through regular teaching sessions and practice audits.
Dr. Allen
GP Trainer
Experienced medical educator with dual responsibilities in patient care and training the next generation of GPs through structured registrar programs.
Questions
How do I book a GP appointment?
Call 01284 769643 during opening hours or use our 24-hour online booking system for routine appointments.
Can I order repeat prescriptions online?
Yes, register for SystmOnline to manage prescriptions 24/7 or contact our pharmacy directly for electronic transfers.
What services are available for chronic conditions?
We offer specialist clinics, regular monitoring, and personalised care plans for diabetes, asthma, COPD and other long-term conditions.
Are home visits available?
Yes, for patients unable to attend surgery. Request before 9:30am for same-day consideration following CQC guidelines.
What should I do for urgent medical advice?
Call 111 for non-emergency urgent advice or 999 for life-threatening emergencies outside surgery hours.
Reviews (7)
John Everett
Dec 15, 2021
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Unfortunately after starting so we'll, this surgery has gone to bottom of the for decent customer service, after registering 4 months ago with this surgery my wife received a letter yesterday saying they were going to drop her & giving her 14 days to find a new surgery. All this after she had a traumatic time with suspected miscarriage. Words fail me as to how badly she has been treated, she was told she was ok to move to them in August 2021 & it took till 20th December for them to decide without explanation this action. Best avoid this surgery as they obviously don't major in customer service
Mick Coleman
Oct 19, 2021
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Always helpful and polite the receptionists are exceptional ... as are the GPs and Nurses. Very pleased and happy to be with this practise.
Martin Greaves
Apr 11, 2021
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Attended Mount Farm Surgery for my annual review which was conducted in a friendly manner. All tests were explained, meds checked and advice given with respect to improving their efficacy without the need to resort to higher dosages. I mentioned a long term follow up appointment had been delayed because of the Covid pandemic. A few days later, received a follow up call from one of the doctors. Very pleased with the whole process. All staff working well together. Excellent treatment.
Val Thomson
Mar 26, 2021
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I have been a patient here since I moved to Morton Hall approximately 2 years ago. I am fortunate to be generally healthy and have only needed run of the mill type things, which have all been fine. Yesterday however, due to an accident at home, I really needed their expertise. The team pulled out all the stops to see me, treat me and get me on the road to recovery. I was treated with the utmost care, compassion and empathy. I couldn't have been in better hands. Thank you
Gerry Chidley
Mar 03, 2021
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Outstanding service In the height of covid19 vaccination and dealing with all issues that covid brings I called the surgery today with concerns of my health hoping for a telephone conversation later in the week or perhaps the following week. the receptionist listened to my ailments and unbelievably put me on the list for a call today. Even more… unbelievably after talking with a gp was asked to drive to the surgery where I was seen by a paramedic (Dave)who took an in depth assessment ran some tests leaving me reassured that nothing untoward was going on with more tests to follow. I can only
Amanda Berrington
Feb 08, 2021
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A lovely friendly practice that I have been registered with since they opened (which must be 30 odd years!). Though the staff have changed over time, the wonderful service they provide to the community has not. Throughout the covid19 pandemic they have continued to provide an outstanding service. Thank you to all the staff.
Michelle Western
Nov 30, 2020
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I have found this practice to be excellent , yes waiting times can be a little lengthy but, comparable to everywhere else from what has been said by friends who live in other parts of the country. I have found all the different doctors I have seen to be friendly, efficient and professional in manner, receptionists the same and such a lovely clean surgery with pharmacy attached is a big bonus all within a 5 minute walk from my house !! I appreciate some others who have posted a review have been met with some issues regarding the surgery/ doctors but, I think they do an outstanding job
