Business Details
50+ Years
experience
Award-Winning Kia & BYD Dealers in Royston
Mantles Group, part of Grainger Motor Group, has been family-run since its establishment in 1920, serving Hertfordshire with over a century of automotive expertise. We pride ourselves on delivering exceptional customer experiences through our highly trained team, representing Kia and BYD brands with award-winning service. Our commitment to excellence has earned us Kia UK Dealer of the Year 2024 and multiple Customer Experience Awards, reflecting our dedication to quality and innovation. Following a strategic focus on Kia and BYD in 2017, we expanded our offerings to include new and used vehicles, advanced EV technology, and comprehensive aftersales services. Our state-of-the-art Royston facility, rebuilt after a 2017 fire, showcases our resilience and commitment to modern, customer-centric infrastructure.With a heritage rooted in motorsport achievements and caravan innovation, we combine tradition with cutting-edge automotive solutions. Our team's deep local knowledge and personalized approach ensure every customer receives tailored advice and support throughout their vehicle journey. We maintain transparency in pricing, flexible financing options, and a 100% satisfaction guarantee, evidenced by our 4.9 Google rating from over 1,000 reviews. Our acquisition of EMG Used Car Centre in 2023 further demonstrates our growth and commitment to providing comprehensive automotive solutions across Hertfordshire.
Services
New Cars
Used Cars
Vehicle Finance
Servicing
MOTs
EV Charging
Parts Supply
Body Repairs
Tyre Services
Vehicle Valuation
Details
- Year established: 1920
Highlights and features
- We offer over 100 years of automotive expertise with family values
- Award-winning customer service with 4.9 Google rating
- State-of-the-art facilities rebuilt after 2017 fire
- Specialist EV battery testing and charging solutions
- Transparent pricing with manufacturer deposit contributions
Associations and certifications
- Kia Customer Experience Award
- Kia UK Dealer of the Year
- European Kia Dealer of the Year 2024
What people say
Excellent customer service
Knowledgeable sales team
Stress-free purchase
Prompt delivery
Competitive pricing
Services
New Car Sales
We offer the complete range of new Kia and BYD vehicles with manufacturer deposit contributions and competitive APR rates. Our sales team provides expert guidance through every stage of the purchasing process. Customers benefit from transparent pricing, part-exchange options, and tailored finance packages including PCP and HP agreements.
Used Car Sales
Our approved used car inventory includes quality-checked vehicles from Kia, BYD, and other leading brands. We offer competitive pricing, extended warranties, and flexible financing options. The inventory is regularly updated with low-mileage ex-demo models and trade-ins.
Vehicle Servicing
We provide manufacturer-approved servicing for all makes and models, including specialized EV battery testing. Our service packages include 2-year free service plans with new vehicle purchases. Trained technicians use genuine parts to maintain warranty validity.
Vehicle Finance
We offer competitive financing options including PCP, HP, and 0% APR deals on selected models. Our finance team helps customers find suitable packages with transparent terms. We work with multiple lenders to provide personalized solutions.
EV Charging Solutions
We specialize in EV battery testing, charging infrastructure advice, and BYD/Kia electric vehicle sales. Our experts provide guidance on home charging units, government grants, and charging network access.
People
Neal Grainger
Managing Director
Co-founder of Grainger Motor Group with over 40 years' experience in Hertfordshire automotive industry. Acquired Mantles Group in 2023 to continue family dealership legacy. Focuses on maintaining high customer satisfaction standards.
Harry Grainger
Managing Director
Co-founder with Neal Grainger, bringing extensive dealership management expertise. Oversees operational excellence and service quality across all Mantles Group locations. Committed to preserving family business values.
Shay
Sales Executive
Award-winning sales professional recognized for exceptional customer service. Handles new vehicle sales with transparent pricing and personalized support. Featured in multiple positive customer reviews for smooth transaction processes.
Mo Miah
Sales Manager
Experienced automotive manager with expertise in electric vehicle sales. Known for matching customers with suitable BYD models and resolving complex financing arrangements. Praised for prompt communication and problem-solving skills.
James Ali
Sales Consultant
Specialist in BYD vehicle sales with technical expertise in EV specifications. Recognized for transparent dealings and efficient order processing. Instrumental in resolving customer issues with competitor dealership experiences.
Questions
What financing options are available for new car purchases?
We offer PCP, HP, and manufacturer-subsidized finance deals including 0% APR options. Our team helps customers find suitable packages with transparent terms.
How does the vehicle handover process work?
Handover includes comprehensive walk-through of features, documentation completion, and final payment arrangements. We provide pre-configured apps and charging guidance for EVs.
Can I get my vehicle serviced at Mantles Group if purchased elsewhere?
Yes, our service department accepts all makes and models. We offer competitive pricing on genuine parts and manufacturer-scheduled maintenance.
What EV charging solutions do you provide?
We offer home charging unit advice, public charging network guidance, and BYD/Kia-specific charging solutions. Our technicians provide EV battery health checks.
How do part-exchange valuations work?
We provide free online valuation tools and in-person assessments. Our transparent process includes market comparison and immediate payment upon completion.
What warranty coverage applies to new vehicles?
New vehicles include manufacturer warranties (typically 7 years for Kia/BYD) with roadside assistance. We explain coverage details during purchase documentation.
Videos
Reviews (7)
Andrew Brace
Oct 31, 2021
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Always had a very pleasant experience with Mantles Royston. Friendly staff and very good customer service. The Kia Sportage GT Line I had for 3 years was the best car I had ever driven for comfort, gadgets and safety. Then I got my GT Line S...well it is just superb. Better than the GT Line due to the seat cooling option and sunroof.
Margaret Seymour
Oct 25, 2021
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I have had my last two Kia cars serviced at Mantles in Royston. Always very professional from the receptionist to the mechanics. They explain any issues needing attention and charge accordingly at reasonable prices. I take a courtesy car whilst my car is in for service / MOT, for which I have to pay a small sum of 10 to go on their insurance (as my insurer Direct Line does not cover the use of courtesy cars). This is added to the final bill. I am kept well advised throughout the day of the progress and if any items need to be replaced on the car they ask permission to go ahead. My first Kia
Andy Allen
Oct 14, 2021
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My Kia Picanto was due its first service so I booked it with Mantles, which was the first time I had been there. I have to say the customer service was outstanding. Even before walking in, we passed a member of staff who said hello and we were then greeted by Lesley at the service desk who was very welcoming. We were told it would be and hour/hour and a half, which was spot on. We returned to the service desk where Lesley said my car was ready, having been cleaned inside and out, so I paid the bill, which I must say was very reasonable. From start to finish, the customer service at Mantles is exceptionally
Garry Phillips
Sep 27, 2021
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I would like to say a very big thank you to Grant at kia in Royston. Who helped with everything to secure our new car. Grant went out the extra mile. Very excellent customer service. Would recommend kia in Royston, anyone who is looking for new or used car. Thank you Grant.
Mr. GARRY PHlLLIPS
Mr. GARRY PHlLLIPS
Alejandro Santana
Jul 18, 2021
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We appreciate Paul's excellent service at Mantles Kia. Quick and professional help that guided us to get our fantastic new car.
Keith Stokes
Jul 07, 2021
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Mantles Kia in Royston proved to be an exceptional experience. From the moment we arrived until the moment we left, Wade Taylor and his colleagues were superbly professional and welcoming and the presentation of the cars is outstanding. Although we drove 112 miles to collect our new car, I would unhesitatingly recommend them and would undoubtedly use them again.
John Taylor
Apr 03, 2021
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Sales service is very good. The staff are attentive and polite and happy to answer any questions ( even the annoying ones asking if my car is in yet ! ), particularly Chris and Grant. Thank you. We are on our 3rd Kia because we like the brand, the quality and aftercare.
