The Imperial Hotel

Business Details

Luxury 4-Star Hotel in Llandudno, North Wales

The Imperial Hotel, winner of the Visit Wales Gold Award, has been a cornerstone of Llandudno's hospitality scene since its establishment. Our 98 spacious bedrooms, including four suites and four family suites, combine Victorian elegance with modern amenities such as free WiFi, flat-screen TVs, and luxury bathrobes. Guests enjoy award-winning fine dining at Chantreys Restaurant or the relaxed atmosphere of The Terrace, both open to non-residents. Strategically located on Llandudno's Promenade, we offer unparalleled views of the bay and the Great Orme, with easy access to North Wales' cultural and natural attractions.

Our commitment to sustainability aligns with the UN's Sustainable Development Goals, including hydroelectric energy use, waste reduction initiatives, and support for local Welsh produce. The hotel features a Health and Fitness Centre, electric vehicle charging points, and a car park with limited disabled access. We actively engage with the local community through charity partnerships and educational programs, while maintaining a bilingual Welsh-English service policy to honour regional heritage.

Services

Luxury Accommodation Fine Dining Event Hosting Fitness Centre Wedding Services

Highlights and features

Award-winning Chantreys Restaurant with Welsh produce
Strategic Promenade location with bay views
Sustainability initiatives aligned with UN goals
98 spacious rooms with modern amenities
Community-focused hospitality with Welsh language support

Associations and certifications

Visit Wales Gold Award

Website

Update Listing

Services

Luxury Accommodation

Our 98 elegantly appointed bedrooms include four suites with lounges and four family suites. All rooms feature free WiFi, flat-screen TVs, luxury bathrobes, and mineral water. Select fifth-floor rooms offer private balconies with sea views. The hotel maintains accessibility standards with designated facilities for guests with disabilities.

Fine Dining

Chantreys Restaurant delivers award-winning fine dining with Welsh lamb, seafood, and seasonal produce. The Terrace offers casual meals in a relaxed setting. Both venues feature extensive wine lists and welcome non-residents with advance booking.

Event Hosting

The hotel provides spaces for weddings, conferences, and private dining. Our dedicated events team coordinates logistics, with packages including accommodation and catering. The Loyalty Card Scheme offers discounts on future bookings for returning clients.

Fitness Centre

The Health and Fitness Centre includes modern exercise equipment and recreational facilities. Guests receive complimentary access to maintain wellness routines during stays. The centre supports physical health initiatives aligned with our corporate social responsibility goals.

Wedding Services

We offer comprehensive wedding packages with venue hire, catering, and accommodation. The hotel's seafront location and Victorian architecture create a picturesque setting. Our team coordinates floral arrangements, menus, and event logistics to ensure memorable celebrations.

People

Geoff Lofthouse

General Manager

Leading The Imperial Hotel with over 20 years of hospitality experience, Geoff ensures exceptional service standards. He oversees daily operations and sustainability initiatives while maintaining the hotel's Victorian heritage charm.

Questions

Does The Imperial Hotel offer parking facilities?

Yes, we have a rear car park with first-come access and one disabled bay. Pay-and-display operates on the Promenade between 10am-4pm.

Are electric vehicle charging points available?

Yes, our car park includes electric vehicle charging stations for guest convenience.

What dining options exist at the hotel?

Chantreys Restaurant offers fine dining with Welsh produce, while The Terrace provides informal meals. Both welcome non-residents.

Is the hotel accessible for guests with disabilities?

We offer accessible rooms, one disabled parking bay, and ground-floor facilities to accommodate guests with mobility needs.

Does the hotel support sustainable practices?

Yes, we use hydroelectric energy, recycle extensively, reduce plastic use, and source 80% of our food locally and ethically.

Reviews (7)

Write a Review

David Mellor

Dec 30, 2021 Report

My family party of 15 stayed for a 4 night break over the New Year, we have done this for the past 4 years. As per usual perfect, including the food. A well managed clean hotel with excellent polite staff, although there were certain restrictions it did not affect our break thanks to the way it was managed. Thank You to all the staff..

Gemma Doyle

Dec 25, 2021 Report

World class team, exceptional, friendly service, at an iconic UK holiday destination. The Imperial Hotel is unique, with charm like no other. I have visited numerous times and the room quality, cleanliness and even the food are always of extremely high standards. The guests return time and time again, Highly recommend, as you will no doubt become a loyal customer also!

Anthony Maynard

Dec 24, 2021 Report

Location is perfect right on the sea front. Interior could do with a refresh. Staff are lovely and helpful. Gym is well equipped. Breakfast is menu and buffet service would recommend Isle of Man kippers, they are unbelievable with poached eggs.

James Harvey

Dec 01, 2021 Report

From the minute I arrived, I was made to feel welcome and nothing was too much trouble for any of the staff. The room I had was lovely and had a nice view of the town. The food was beautifully cooked every time from breakfast through to dinner, with plenty of options to choose from every day. A special mention though has to go too the bar staff, particularly Jodie who was a delight to speak too over the few days I was at the hotel and I was always met with a smile and asked how I was. It's obvious how hard she works and cares about the job, whether I stay at the Imperial next time I'm in Llandudno

Kate Dagnall

Nov 11, 2021 Report

Nice hotel, great location on the sea front. Breakfast buffet style had a good selection of food,but everyone handling the same serving spoons. The bedroom was too hot, had the windows open all night in November. Pool 14m long & warm. Hotel residents have to go down ready in swimwear with dressing gown on & back to the room the same way, not great going about the hotel like that or in the lift, but not too far to our room 533 & managed to not see anyone. Changing area & showers are kept for members only.

Janine Hammond

Oct 23, 2021 Report

Great location, very good room with a lovely view over the sea. very clean with lots of hand sanitiser available all over the hotel. Breakfast excellent, very good choice of both hot and cold dishes. Ate dinner twice in the hotel restaurant. The food was very good but perhaps a bit more variety and choice could be offered. The staff were all very pleasant and helpful. A very enjoyable stay - first away from home in nearly two years.

Robert Findlay

Oct 08, 2021 Report

We had a pleasant stay, but found the hotel very expensive compared with others that are better. We had booked (and paid extra) for a sea view room, but found ourselves on the fifth floor in a room with small window panes, and a balcony with an obstructed view. This was disappointing, as was the need to book in advance to eat at the restaurant and the lack of bar food. We had dinner at the hotel one evening. The first and last courses looked great but tasted bland; the main course was a Sunday roast which was poor.