Business Details
The Maples Residential Care Home in Newcastle-under-Lyme
Established with a commitment to compassionate care, The Maples is a family-run residential care home in Newcastle-under-Lyme. Our core ethos treats residents as family, delivering person-centred support tailored to individual needs, preferences, and choices. With over 30 years of collective experience in the care sector, our dedicated team provides rigorous training and mentoring to ensure high standards of care. Specialising in dementia support, we foster a homely environment that promotes dignity, independence, and well-being. Our purpose-built facilities include spacious lounges, secure gardens, and modern bedrooms equipped with nurse call systems.We prioritise meaningful engagement through daily activities, cultural events, and personalised care plans. Our reputation for excellence is reflected in testimonials praising our empathetic approach and adaptability during challenging times, such as the pandemic. We maintain transparency in operations, collaborate with healthcare professionals, and uphold ethical standards to ensure resident and family satisfaction.
Services
Residential Care
Respite Care
Dementia Care
24-Hour Nursing
Personalised Rooms
Daily Activities
GP Access
Laundry Service
Hairdressing
Nurse Call System
Highlights and features
- We have over 30 years of care home experience.
- Our person-centred approach supports residents with dementia.
- We provide rigorous staff training and mentoring.
- Our homely environment promotes independence and dignity.
- We maintain strong family communication and transparency.
What people say
Compassionate care
Dedicated staff
Homely environment
Personalised attention
Pandemic resilience
Services
Residential Care
Our residential care provides round-the-clock support for seniors requiring assistance with daily living. Trained staff deliver tailored personal care, medication management, and emotional support. Residents enjoy a dignified lifestyle in a secure, homely setting with access to communal spaces and individualised care plans.
Dementia Care
Specialised dementia care focuses on creating a safe, stimulating environment for residents with cognitive challenges. Our team uses person-centred approaches to manage symptoms, encourage social interaction, and maintain independence through structured activities and sensory therapies tailored to individual needs.
Respite Care
Respite care offers temporary support for caregivers needing a break. Residents receive the same high-quality care as permanent guests, including 24-hour nursing, recreational activities, and comfortable accommodation, ensuring peace of mind for families during short-term stays.
24-Hour Nursing
24-hour nursing ensures immediate medical assistance through trained professionals available day and night. This service supports residents with complex health needs, chronic conditions, or post-recovery care, maintaining safety and stability in a residential setting.
Daily Activities
Daily activities include arts and crafts, music therapy, film screenings, and social events designed to stimulate mental and physical well-being. These programs encourage social interaction, foster creativity, and enhance quality of life through engaging, resident-led initiatives.
People
Kerry Rafferty
Manager
Kerry Rafferty has 16 years of care sector experience, progressing from carer to manager. Known for professionalism and compassion, she leads The Maples' team with a focus on resident-centred care and staff development.
Questions
What types of care do you offer?
We provide residential care, dementia support, and respite care with 24-hour nursing assistance and personalised care plans.
Do you offer short-term stays?
Yes, our respite care accommodates temporary stays for caregiver relief or trial periods, with the same services as permanent residents.
How are meals handled?
Nutritious, home-cooked meals are prepared daily in our 5-star kitchen, catering to dietary needs and preferences with 24-hour snack access.
What activities are available?
Residents enjoy film screenings, arts and crafts, music therapy, library access, and seasonal events to promote social and mental engagement.
How can families stay involved?
We encourage family participation through regular visits, care plan discussions, and updates on resident well-being and activities.
Reviews (4)
John Hall
Oct 04, 2021
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Mum moved to the Maples in February of last year, became seriously ill in November and required total care until she sadly passed away last week. Throughout all phases of her time at the Maples her care was exemplary and all the staff were kindness itself both to mum and to my sister and I when we were able to visit. Covid made life difficult for us all and especially for Care Homes and their staff but the Maples went out of their way to make things as smooth and pleasant as possible and I cannot thank them enough.
Toni Townsend
Sep 20, 2021
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Highly recomed second to none care for the elderly , attentive staff and high hygiene standerds, its a lovely homely atmosphere.
Julian Wilton
Aug 29, 2021
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One of the worst "Care" Homes in the North West. Abuse, lies and over charging weekly rates for their rooms to pay for the villa(s) in Spain.
James Harper
Jan 01, 2021
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What a wonderful care home. We looked at many homes around Staffordshire and Stoke on Trent before making our choice. Small family run residential home with a dedicated management and staff team. Lovely gardens with space to move around in. We would highly recommend The Maples as a safe and caring home for your loved ones. Mr.J.Harper
