Business Details
35 Years
experience
Trusted Property Letting Services in Loughborough
Established in 1991, Hamlets Lettings has built a reputation as one of the longest-running independent letting agencies in the Loughborough area. Our directors, Maureen and Elaine, bring over three decades of hands-on experience in property management, ensuring landlords achieve optimal rental returns while maintaining high service standards. We prioritise transparency, with all fees clearly outlined and inclusive of essential services such as inventories and tenant referencing. Our commitment to ongoing professional development ensures compliance with evolving legislation, while our personal approach fosters long-term relationships with both landlords and tenants. We are proud members of The Property Ombudsman Scheme and hold Client Money Protection, underscoring our dedication to ethical practices.Our focus on proactive marketing, thorough tenant vetting, and meticulous property management has earned us the trust of clients for over 30 years. By combining expertise with a tailored service, we aim to exceed expectations at every stage of the letting process. Our office remains actively engaged in supporting landlords with maintenance, legal requirements, and end-of-tenancy procedures, ensuring a seamless experience. This enduring commitment to quality and client satisfaction defines our role as a trusted partner in property letting.
Services
Property Management
Tenant Sourcing
Landlord Services
Inventory Checks
Gas Safety Compliance
Details
- Year established: 1991
Highlights and features
- We have over 30 years of experience in property letting and management.
- Our transparent fees include essential services like inventories and tenant referencing.
- We provide proactive, hands-on management with regular property visits and reports.
- Our directors attend annual professional seminars to stay updated on legislation.
- We are members of The Property Ombudsman Scheme and hold Client Money Protection.
Associations and certifications
- The Property Ombudsman Scheme
- Client Money Protection
What people say
30+ years experience
Transparent fees
Proactive property management
Regular updates
Reliable tenant vetting
Services
Property Management
Our full management service covers tenant sourcing, rent collection, maintenance coordination, and legal compliance. We ensure properties are marketed effectively and maintained to high standards. Landlords benefit from regular updates and transparent reporting throughout the tenancy.
Tenant Sourcing
We conduct thorough tenant referencing, including credit checks, employment verification, and Right to Rent assessments. Our proactive approach ensures qualified tenants are matched to properties efficiently. All applicants receive timely communication during the selection process.
Inventory Checks
Detailed inventories are created for each tenancy, documenting property condition with photographic evidence. We conduct check-in and check-out inspections to protect both landlord and tenant interests. Reports are updated for every new tenancy.
Gas Safety Compliance
We arrange annual gas safety checks by certified engineers and maintain records for landlords. This service includes coordination with contractors and documentation submission. Compliance is ensured for all legally required safety standards.
Deposit Protection
Tenant deposits are registered with approved protection schemes within 30 days of receipt. We handle deposit returns and dispute resolution processes, adhering to statutory requirements. Clear documentation is provided for all deposit-related transactions.
People
Maureen
Director
Co-founder with over 30 years' experience in property management, specialising in landlord relations and regulatory compliance.
Elaine
Director
Co-founder and active director, managing day-to-day operations and tenant services since 1991.
Questions
What fees do you charge landlords?
Our letting fees range from £400-£500 depending on rental value, with monthly management at 12% VAT inclusive. All charges are clearly outlined in our fee schedule.
How do you vet prospective tenants?
We conduct credit checks, employment verification, Right to Rent assessments, and reference checks through our online system, completed within 24 hours.
Can I get a property inspection report?
Yes, we provide regular visual inspection reports and schedule detailed checks at tenancy start/end, with photographic documentation included.
Are you regulated by any official body?
We are members of The Property Ombudsman Scheme and hold Client Money Protection, ensuring compliance with industry standards.
What happens if a tenant breaks their lease?
Landlords may recover losses through the deposit, with any remaining balance claimed through formal procedures. We assist with termination documentation and arbitration.
Do you offer 24-hour emergency support?
Our office hours are Monday-Thursday 9-4 and Friday 9-3, with emergency access available via key collection charges outside these times.
