Business Details
Emergency
services
Trusted Domestic Abuse Support Services in Dumfries
We are a dedicated charitable organisation supporting women and children affected by domestic abuse. Our services include safe accommodation, housing support, counselling, advocacy, 24-hour on-call assistance, outreach support, and a drop-in centre. We prioritise confidentiality, non-judgmental support, and empowering individuals to make informed decisions. Our team provides tailored solutions to help survivors regain control of their lives. We actively promote awareness and education to address societal factors contributing to domestic abuse.With decades of collective experience, our staff demonstrate deep expertise in trauma-informed care. We collaborate with statutory agencies to ensure legal obligations are met while advocating for systemic change. Our commitment to transparency and ethical practices has established us as a trusted authority in domestic abuse support. We continuously strive to improve accessibility and effectiveness of our services to better serve our community.
Services
Safe accommodation
Housing support
Counselling
Advocacy
24hr on-call
Outreach support
Drop-in centre
Highlights and features
- We offer 24/7 emergency support with trained professionals
- Our services are completely free and confidential
- We provide tailored safety planning and housing solutions
- Our outreach support includes home visits for vulnerable clients
- We collaborate with statutory agencies for comprehensive protection
Services
Safe accommodation
Our safe accommodation provides secure temporary housing for women and children fleeing domestic abuse. This service includes 24/7 staffing, essential living provisions, and access to support services. Residents receive personalised safety planning and assistance with long-term housing solutions.
Counselling
Professional counselling services help survivors process trauma and develop coping strategies. Our qualified therapists provide one-to-one sessions in a confidential environment. The service supports emotional recovery and long-term psychological wellbeing through evidence-based therapeutic approaches.
24hr on-call
Our 24-hour helpline offers immediate support during crisis situations. Trained professionals provide safety advice, emotional support, and urgent referral options. The service connects callers with emergency accommodation and coordinates with outreach workers for urgent home visits when required.
Outreach support
Community-based outreach workers provide support in clients' own homes. This service includes safety planning, risk assessment, and connecting survivors with legal and housing resources. Workers accompany clients to appointments and advocate on their behalf with statutory agencies.
Drop-in centre
Our drop-in centre offers a welcoming space for informal support and information. Survivors access computers, phones, and resources about their rights. Staff provide immediate assistance, connect visitors with other services, and facilitate peer support networks in a non-judgmental environment.
Questions
What services does Dumfriesshire and Stewartry Womens Aid offer?
We provide safe accommodation, counselling, 24-hour emergency support, outreach services, housing assistance, advocacy, and a drop-in centre for women and children affected by domestic abuse.
Is your support confidential?
Yes, all our services are completely confidential. We maintain strict privacy protocols to ensure survivors feel safe when accessing our support services.
How can I access emergency help?
Call our 24-hour helpline at 07710 152772 for immediate assistance. Our team provides safety advice, emergency accommodation, and urgent home visits when required.
Do I need an appointment for support?
No appointments are needed. Our drop-in centre welcomes visitors anytime, and our outreach workers can visit you at home without prior booking.
What areas do you cover?
We serve Dumfries, Annandale, and Eskdale regions, providing support to women and children across both urban and rural communities in these areas.
Are your services free?
Yes, all our services are provided free of charge. We believe financial barriers should never prevent anyone from accessing life-saving support.
