Business Details
45 Years
experience
Your Trusted Jewelry Store in Heswall
Established in 1981, we have built a reputation as a trusted family-run jeweller in Heswall, Wirral. With over four decades of experience, our team specialises in curating a diverse collection of new, vintage, and pre-owned jewellery, alongside offering expert repair services, valuations, and part-exchange options. Our commitment to ethical sourcing ensures all diamonds and jewellery adhere to the Kimberley Process, guaranteeing conflict-free origins.We pride ourselves on providing a personalised, compassionate service, whether you're seeking a bespoke piece or restoring sentimental items. Our eco-friendly initiatives reflect our dedication to sustainability, while our community involvement underscores our local roots. From ear-piercing services to insurance valuations, we combine traditional craftsmanship with modern innovation to meet our clients' needs.
Services
Jewellery Sales
Repairs
Valuations
Part Exchange
Ear Piercing
Diamond Sales
Bespoke Jewellery
Insurance Claims
Gold Buying
Chain Soldering
Details
- Year established: 1981
Highlights and features
- We offer over 40 years of expertise in jewellery curation and repair.
- Our eco-friendly packaging and ethical sourcing prioritise sustainability.
- We provide compassionate, obligation-free part-exchange consultations.
- Our team includes specialists in insurance valuations and probate claims.
- We maintain a 90% eco-friendly operational footprint.
Associations and certifications
- Kimberley Process
What people say
Excellent service
Highly recommend
Knowledgeable staff
Ethical sourcing
Personalised attention
Services
Jewellery Repairs
Our in-house repair specialists handle all precious metals and intricate designs, offering same-day solutions for minor fixes and detailed workshop restoration for complex issues. We utilise advanced soldering technology to ensure durability while maintaining aesthetic integrity. Every repair includes complimentary insurance coverage during processing.
Valuations
We provide comprehensive valuations for insurance, probate, and resale purposes, conducted by certified gemmologists with decades of industry experience. Our assessments consider market trends, craftsmanship, and material authenticity to deliver accurate, legally recognised valuations.
Part Exchange
Transform unwanted jewellery into new pieces through our ethical part-exchange programme. Our consultants offer obligation-free consultations to discuss remodelling options or direct exchanges, ensuring sentimental value is preserved while meeting modern preferences.
Ear Piercing
Professional ear-piercing service for children and adults using sterile equipment and hypoallergenic studs. Includes aftercare guidance, cleaning timetables, and follow-up support. Our staff specialise in creating comfortable experiences for nervous clients.
Diamond Sales
As Wirral's largest diamond merchants, we offer certified loose diamonds and mounted pieces adhering to strict ethical sourcing standards. Our inventory includes various cuts, colours, and carat sizes, with expert guidance available for investment-grade purchases.
People
Jan Foley
Director
With over 40 years in the jewellery trade, Jan leads our team with expertise in ethical sourcing and customer care. She transformed Hallmark into a modern, eco-conscious business while maintaining traditional craftsmanship values.
Questions
What jewellery repair services do you offer?
We provide same-day repairs for bolt rings and safety chains, alongside weekly workshop services including ring sizing, stone replacement, and rhodium plating.
Can I exchange old jewellery for new pieces?
Yes, our part-exchange service allows you to trade unwanted items for new jewellery, with expert guidance to preserve sentimental value.
Do you offer ear-piercing services for children?
We provide professional ear-piercing for children, including aftercare certificates and comforting amenities to ease nervousness.
Are your diamonds ethically sourced?
All diamonds comply with the Kimberley Process, ensuring conflict-free origins and ethical supply chain practices.
How do insurance valuations work?
We assess jewellery for insurance purposes, providing detailed valuations to ensure adequate coverage for both new and inherited pieces.
Reviews (6)
Paul Russell
Oct 29, 2021
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I purchased(with a little help from my partner) after much deliberation a Rotary watch from the friendly people at Hallmark some 6 years ago as a retirement present.. I have returned to the shop to have the battery replaced on several occasions and always found the staff to be friendly,helpful,patient and professional. I would look no further for that special purchase.
Paula Cobby
Oct 01, 2021
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I went to have my ears pierced, feeling a bit nervous, and thanks to Viccy the whole experience was enjoyable and good fun! She was so cheerful and friendly, as well as doing a very professional job - I am looking forward to going back for the 6 week check up and choosing my next pair of ear studs!
Toots Matilda
Sep 04, 2021
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I have bought several pieces of jewellery from this shop in Heswall and I have never been disappointed. There is a wonderful, wide range to choose from, they sell some very esquisite items. I have purchased necklaces, earrings and rings. They ladies have always been extremely helpful in helping me choose my purchases without being intrusive or pushy thank you..
Sharon Reardon
Sep 01, 2021
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My Daughter and I were very happy with the Ear piercing service we received at Hallmark.Vicky
explained to my daughter what she was going to do, put her at ease when she was nervous and gave us excellent advice on after care. We were very impressed with the willingness to help us out at very short notice when my daughrer had to take her earrings out for an x ray three weeks later and we had trouble putting them back in. I would definitely recommend Vicky and Hallmark jewellers for their excellent customer service
explained to my daughter what she was going to do, put her at ease when she was nervous and gave us excellent advice on after care. We were very impressed with the willingness to help us out at very short notice when my daughrer had to take her earrings out for an x ray three weeks later and we had trouble putting them back in. I would definitely recommend Vicky and Hallmark jewellers for their excellent customer service
Jemma Herbert
Aug 23, 2021
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I got my ears pierced here in July and I really enjoyed it. Viccy was amazing and put me at ease when I was there. Thankyou!
Rose, age 10
Rose, age 10
Cherolyn Kelly
Aug 07, 2021
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Can't recommend Viccy enough. Put Heather totally at ease and was so kind, funny and caring that the whole experience of her ear piercing was lovely. Heather is absolutely delighted. Thank you so much!
