Business Details
41 Years
experience
Emergency
services
Expert Locksmith Services in Sunderland
Established in 1985, Fletcher Lock & Safe has built a reputation as a trusted local family-run locksmith service. With over 35 years of experience, we specialise in emergency lockout solutions, UPVC door repairs, and non-destructive entry techniques. Our team serves residential and commercial clients across the North East, offering 24/7 emergency assistance and competitive pricing. We prioritise customer satisfaction through transparent advice, same-day repairs, and expert security consultations. As active members of the Sunderland community, we combine technical expertise with a personal touch to ensure properties remain secure while maintaining affordability for all clients. 
Services
Emergency Locksmith
UPVC Door Repairs
Safe Sales & Repairs
Non-destructive Entry
Lock Installation
Key Duplication
Security Consultations
Commercial Lock Services
Patio Door Lock Repairs
Lock Changes
Details
- Year established: 1985
Highlights and features
- Over 35 years of local locksmith experience
- 24/7 emergency callout with rapid response
- Non-destructive entry specialists
- Competitive pricing with no callout fees
- Family-run business serving North East communities
What people say
Quick and efficient
Great customer service
Highly recommended
Professional and friendly
Spot on
Services
Emergency Locksmith
Our 24/7 emergency locksmith service provides rapid response for lockouts, lost keys, and urgent security issues. Using non-destructive techniques where possible, we ensure quick access to properties while minimising damage. Clients benefit from immediate assistance across Sunderland and surrounding areas, with transparent pricing and no callout fees.
UPVC Door Repairs
Specialist repairs for UPVC doors including lock mechanisms, misalignment, and damaged components. We carry common replacement parts for same-day fixes, addressing issues like sticking keys and faulty latches. Our expertise prevents unnecessary door replacements, offering cost-effective solutions for homeowners and businesses.
Safe Sales & Repairs
Comprehensive safe services covering sales, installation, and repairs for domestic and commercial clients. We supply new and used safes with tailored security solutions, plus servicing for existing units. Our technicians handle digital keypad upgrades and emergency safe access while maintaining security integrity.
Non-destructive Entry
Advanced non-destructive entry techniques allow us to open 95% of locks without damage. This service preserves existing security systems while resolving lockouts efficiently. When replacement is necessary, we provide immediate lock fitting with competitive pricing and no hidden costs.
Commercial Lock Services
Tailored security solutions for commercial properties including master key systems and high-security locks. We offer scheduled maintenance and emergency support for landlords and businesses. Our services comply with industry standards while providing customised protection for offices, shops, and industrial premises.
People
Paul Fletcher
Owner & Lead Locksmith
With over 35 years in the trade, Paul established Fletcher Lock & Safe in 1985. He specialises in emergency lockouts and complex security solutions, maintaining hands-on involvement in client services. His expertise ensures technical excellence across all operations.
Layton
Senior Locksmith
Layton brings extensive experience in UPVC door repairs and non-destructive entry techniques. Known for prompt service and clear communication, he handles both residential and commercial jobs. Clients frequently praise his professionalism and technical skill in online reviews.
Questions
Do you offer 24-hour emergency services?
Yes, we provide 24/7 emergency locksmith services for lockouts, lost keys, and urgent security issues across Sunderland and the North East.
What areas do you cover?
We serve Sunderland, Newcastle, Durham, South Shields, Washington, Seaham, and surrounding North East areas with both emergency and scheduled services.
Are callout fees included?
No, we don't charge callout fees. Our transparent pricing includes all service costs with no hidden charges for emergency visits.
Can you repair UPVC doors?
Yes, we specialise in UPVC door repairs including lock mechanisms, misalignment, and damaged components with same-day part availability.
Do you provide commercial locksmith services?
Yes, we offer tailored security solutions for businesses including master key systems, high-security locks, and emergency commercial support.
Are your locksmiths qualified?
Our team holds extensive experience with ongoing training in modern security systems and non-destructive entry techniques.
Reviews (5)
Claire Smith
Mar 25, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Had full lock mechanism replaced on a PVC door. Came very quickly to give estimate and to do the work. Reasonably priced and very professional. I have used this company previously and wouldn't hesitate to use again. Highly recommend.
Service:Lock repair
Had full lock mechanism replaced on a PVC door. Came very quickly to give estimate and to do the work. Reasonably priced and very professional. I have used this company previously and wouldn't hesitate to use again. Highly recommend.
Service:Lock repair
Karen Sutherland
Dec 03, 2020
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Positive:Professionalism,Punctuality,Quality,Value
Perfect job sorted out problem straight away . Great guy ,very professional. Came to the rescue within 1/2hr of phoning .would definitely recommend this company.
Service:Lock repair
Perfect job sorted out problem straight away . Great guy ,very professional. Came to the rescue within 1/2hr of phoning .would definitely recommend this company.
Service:Lock repair
Kelly Deary
Sep 24, 2020
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Positive:Professionalism,Punctuality,Quality,Value
I have used Fletcher Locks before so when my front door lock broke I didn't hesistate to call them again. Very polite, friendly, reliable, with quality work at a reasonable price. A happy customer who will use this company again. Highly recommend.
Services:Lock repair,Locksmith
I have used Fletcher Locks before so when my front door lock broke I didn't hesistate to call them again. Very polite, friendly, reliable, with quality work at a reasonable price. A happy customer who will use this company again. Highly recommend.
Services:Lock repair,Locksmith
Julie Littlemore
Jan 05, 2020
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Excellent service rang at 7.30 was out within 40 mins door fixed ! Highly recommended and very reasonably priced ! Thank you
David Wilkinson
Aug 01, 2019
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New lock of excellent quality fitted by Paul on 20/11/19. Arrived on time, really good service. No mess left behind. Paul engaged with us. Pleasant and reassuring guy. Would highly recommend.
