Business Details
Emergency
services
Reliable Plumbing Services in Norwich
Established as a family-run business, TSM Plumbing & Heating has built a reputation for delivering reliable and efficient plumbing solutions across Norfolk since 2011. Our team of fully trained engineers holds all relevant qualifications, ensuring every job meets the highest standards of quality and durability. We specialise in emergency plumbing, drainage, and heating services, offering rapid response times day or night.With a 9.6/10 rating from 344 independent reviews and membership in the Norfolk Trusted Trader scheme, we prioritise customer satisfaction through transparent pricing, guaranteed workmanship, and a no-quibble approach. Our local expertise allows us to source materials cost-effectively, passing savings directly to clients while maintaining industry compliance and full insurance coverage.
Services
Emergency Plumbing
Drain Unblocking
Burst Pipe Repair
Heating System Installation
Toilet Repairs
Highlights and features
- Family-run business with 12+ years of local expertise
- 24/7 emergency response within 2-hour call-out window
- Fully qualified engineers with guaranteed workmanship
- Competitive pricing beating national companies' quotes
- 99% customer recommendation rate from 344 independent reviews
Associations and certifications
- Norfolk Trusted Trader
What people say
Prompt response
Reasonable prices
Efficient service
Professional engineers
Guaranteed repairs
Services
Emergency Plumbing
Available 24/7 for burst pipes, frozen pipes, and urgent leaks. Our qualified engineers respond within 2 hours, providing immediate solutions to prevent property damage. We handle all emergency plumbing issues with guaranteed repairs and competitive pricing.
Drain Unblocking
Specialists in clearing kitchen, bathroom, and main drain blockages. Using advanced equipment, we resolve persistent clogs in sinks, toilets, and pipes. Our service includes emergency call-outs and preventative maintenance advice.
Heating System Installation
Supply and fit new boilers, radiators, and heating components. We repair and replace pumps, valves, and thermostats, ensuring efficient system performance. All installations comply with current regulations and include full guarantees.
Toilet Repairs
Fixing leaking taps, overflowing cisterns, and blocked toilets. We offer complete bathroom plumbing solutions including WC installations and leak detection. Emergency toilet repairs available with same-day service.
Appliance Installation
Professional installation of washing machines, dishwashers, and other plumbing-connected appliances. We ensure correct connections and functionality, offering flexible scheduling to suit customer availability.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services across Norfolk with a 2-hour response window for urgent issues like burst pipes and blocked drains.
What areas do you cover?
We cover all areas of Norfolk including Norwich, Great Yarmouth, Wymondham, Dereham, and surrounding towns. Emergency services extend to all postcodes in the county.
Are your plumbers qualified and insured?
All our engineers are fully qualified with relevant certifications. We carry full insurance coverage for both parts and labour, complying with industry regulations.
How quickly can you fix a burst pipe?
We aim to arrive within 2 hours of your call. Burst pipe repairs typically take 1-3 hours depending on damage extent, with guaranteed long-term solutions.
Do you provide guarantees for your work?
Yes, all plumbing repairs and installations come with a full guarantee. We offer no-quibble returns and will resolve any issues at no additional cost.
Can you install new heating systems?
We supply and install complete heating systems including boilers, radiators, and underfloor heating. All installations include efficiency checks and compliance certifications.
Reviews (4)
Lotta Divine
Oct 27, 2021
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Positive:Quality,Responsiveness
Tim was professional and cleared a very tricky blockage quickly and efficiently. He was here within an hour of calling him on a Sunday, nice guy and reasonable pricing for a weekend, many thanks
Service:Unclog drain
Tim was professional and cleared a very tricky blockage quickly and efficiently. He was here within an hour of calling him on a Sunday, nice guy and reasonable pricing for a weekend, many thanks
Service:Unclog drain
David Carkeek
May 06, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Having contacted 4 plumbers to quote for an awkward plumbing repair only TSM Plumbing had the courtesy to reply. Tim quoted for the work and I am extremely happy with the repair. The overall cost was reasonable and he carried out a first case job
Service:Repair pipe
Having contacted 4 plumbers to quote for an awkward plumbing repair only TSM Plumbing had the courtesy to reply. Tim quoted for the work and I am extremely happy with the repair. The overall cost was reasonable and he carried out a first case job
Service:Repair pipe
Melanie Pleasant
Jan 31, 2021
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Positive:Professionalism,Punctuality,Responsiveness,Value
Tim was very helpful. Turned up within 2 hours of the phone call as said and sorted the blockage within 2 minutes! I was amazed.
Service:Unclog drain
Tim was very helpful. Turned up within 2 hours of the phone call as said and sorted the blockage within 2 minutes! I was amazed.
Service:Unclog drain
James Annetts
Jan 19, 2021
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Brilliant service from start to finish! Was able to visit my work premise on the day of enquiry. Performed the tasked needed regarding the blocked drain with no issues at all and completed it in amazing time, saving the company on labour costs. Had every tool under the sun on the van to carry out the task. Would happily recommend to and friends/family and other businesses! *****5 Stars!
