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Business Details
31 Years
experience
Emergency
services
Your Trusted Plumbing & Heating Experts in Norwich
Established over 25 years ago, THP Plumbing & Heating has built a reputation for delivering reliable and professional plumbing and heating solutions across Norwich and the surrounding areas. Our Gas Safe registered engineers specialise in general plumbing, boiler services, and landlord compliance, serving both residential and commercial clients with precision and care. We prioritise transparent pricing, offering free site surveys and fixed-cost quotations to ensure complete customer satisfaction. Backed by industry accreditations including Gas Safe Register and Baxi Approved Installer status, we maintain the highest standards of technical expertise and customer service. Our team's extensive experience enables us to handle everything from emergency repairs to full system installations, providing tailored solutions that meet individual client needs.

As a family-run business, we combine technical excellence with a personal touch, ensuring clear communication and dependable service at every stage. Our commitment to quality is demonstrated through our 10-year manufacturer warranties on boiler installations and comprehensive maintenance packages. With a proven track record of successful projects and consistently positive client feedback, we continue to grow through word-of-mouth recommendations and repeat business. Our operational hours include emergency callouts outside standard working times, ensuring we can respond promptly to urgent requirements. Through ongoing investment in staff training and technical resources, we maintain our position at the forefront of the plumbing and heating industry in East Anglia.
Services
General Plumbing Boiler Services Landlord Compliance Gas Safety Certificates Emergency Repairs
Details
  • Year established: 1995
Highlights and features
  • We have over 25 years of experience in domestic plumbing and heating
  • Our engineers are Gas Safe registered for complete compliance assurance
  • Baxi Approved Installer status enables 10-year warranties on boiler installations
  • We provide free, no-pressure site surveys for all our services
  • Emergency callouts available 24/7 with transparent out-of-hours pricing
Associations and certifications
  • Gas Safe Register
  • Baxi Approved Installer
  • Eastern Landlords Association
  • Bpec Certification
What people say
Friendly plumbers Professional service Great job Highly recommended Good price
Services
Boiler Installations
We supply and install high-efficiency gas boilers with manufacturer warranties up to 10 years. Our Baxi Approved Installer status ensures quality workmanship and compliance with current regulations. All installations include system flushing and efficiency testing.
Gas Safety Certificates
Professional gas safety inspections and certification for landlords. We provide detailed reports and handle all necessary documentation, ensuring compliance with legal requirements for rental properties across East Anglia.
Emergency Repairs
24/7 emergency response for urgent plumbing and heating issues. Our rapid response team carries essential parts and equipment to resolve common problems efficiently, minimising disruption to property occupants.
Plumbing Maintenance
Comprehensive maintenance packages for residential and commercial properties. Regular servicing extends equipment lifespan and maintains manufacturer warranties, with detailed condition reports provided after each visit.
Landlord Services
Specialist services for landlords including gas safety certificates, legionella risk assessments, and emergency repair management. We coordinate directly with tenants and agents to ensure minimal property downtime.
Questions
What areas do you cover?
We serve Norwich and surrounding areas in East Anglia, providing both planned and emergency plumbing and heating services.
Are you Gas Safe registered?
Yes, we are fully Gas Safe registered (No. 36693) and qualified to work on all domestic gas appliances.
Do you offer emergency services?
We provide 24/7 emergency callouts with transparent pricing for urgent plumbing and heating issues outside standard working hours.
What boiler warranties do you offer?
As Baxi Approved Installers, we provide manufacturer warranties of up to 10 years on new boiler installations when serviced annually.
How can I get a quote?
We offer free, no-obligation site surveys and fixed-price quotations for all our services, available by phone or email.
Reviews (3)
Glenn Franklin
Feb 05, 2021 Report
They changed my Free site survey from Friday to Saturday because he had finished his jobs early and my appointment was later and he didn't want to hang about then he turns 2 hours earlier on the Saturday in a foul mood could tell he didn't want to be there banged on some pipes and I got charged 60 I would of only been charged 35 if he hadn't changed the appointment
Really bad service would not recommend
Louise Thorley
Nov 04, 2019 Report
Positive:Punctuality,Quality,Responsiveness,Value
I run a number of holiday lets in the city and I only use THP. Great, friendly, responsive service from Luke and the team. Cannot recommend them highly enough.
Dave Edwards
May 03, 2016 Report
Feel Duped
Had a pressure leak,they replaced 2 items on the boiler expensive. leak continued called them back then they said it's the heat exchanger would cost several hundred pounds to replace, part had to come from abroad if it was available suggested might be better to replace boiler
Several weeks gone now still waiting for a quote
Got a proper gas engineer in to look st the boiler he went straight to the heat exchanger and said it was the cause as there was water coming out of it why did THP not find this in the beginning instead of replacing the vessel and the valve
Would not recommend