Business Details
11 Years
experience
Emergency
services
Ethical Property Management Solutions
We are a social enterprise dedicated to transforming the lettings industry through ethical practices. With over 18 years of experience managing thousands of properties, we provide expert lettings and property management services for residential landlords while prioritising social impact. Our team combines deep sector knowledge with a commitment to fairness, offering transparent pricing with no hidden fees. We specialise in supporting tenants to sustain tenancies and prevent evictions, while ensuring landlords achieve strong financial returns. As a Community Interest Company (CIC), we reinvest profits to address housing need and homelessness.Our accreditation with UKALA and membership of the Property Redress Scheme demonstrate our commitment to industry-leading standards. We pioneered tenant fee abolition ahead of legal requirements and maintain Client Money Protection. Our sister company, The Ethical Housing Company, expands our impact by acquiring properties to provide affordable housing. Through strategic partnerships and impact investment, we drive systemic change in the private rental sector.
Services
Property Management
Tenant Placement
Rent Collection
Property Inspections
Eviction Prevention
Affordable Housing
Tenant Support
Landlord Services
Property Acquisition
Social Impact Investment
Details
- Year established: 2015
Highlights and features
- We offer 18 years' experience managing 10,000s of properties
- Our services include no hidden fees or mark-ups
- We provide expert support for tenants receiving benefits
- We maintain Client Money Protection and Ombudsman membership
- Our team includes Chartered Institute of Housing professionals
Associations and certifications
- UK Association of Lettings Agencies (UKALA)
- Property Redress Scheme
What people say
No hidden fees
Excellent tenant support
Transparent pricing
Ethical practices
Proactive management
Services
Property Management
Our comprehensive property management service handles all aspects of rental property operations. We manage tenant relations, rent collection, and property maintenance while ensuring legal compliance. Landlords benefit from our expertise in minimising arrears through proactive financial management and benefit claim support. Our 12% management fee includes full repair coordination and deposit administration.
Tenant Placement
We source qualified tenants through rigorous financial assessments and reference checks. Our tenant sign-up process includes legal documentation and inventory preparation. Landlords can choose between basic tenant finding (195) or full placement service (250 + VAT) with complete paperwork handling.
Affordable Housing
Through our sister company, we acquire properties to provide affordable rental options for those in housing need. Properties are let at below-market rates with priority given to applicants requiring specific bedroom configurations. This initiative addresses homelessness while maintaining property value retention in local communities.
Tenant Support
We offer ongoing support to tenants facing financial difficulties, including benefit claim assistance and debt management. Our proactive approach prevents arrears through early intervention and partnership referrals. No fees are charged to tenants, and we prioritise housing stability over eviction.
Property Acquisition
The Ethical Housing Company purchases residential properties across Teesside to expand our affordable housing stock. We specialise in off-market acquisitions and portfolio purchases, offering sellers a streamlined transaction process. This service supports our social mission while creating investment opportunities in impact housing.
People
Natalie Usai
Chief Executive Officer
CEO of both The Ethical Lettings Agency and The Ethical Housing Company, Natalie champions social impact housing. With extensive sector experience, she leads initiatives to improve housing affordability and community resilience through strategic partnerships and sustainable investment.
Kevin Lowry
Non-executive Director
Experienced social housing sector CEO serving as Non-executive Director. Kevin provides strategic oversight and industry expertise, ensuring alignment with best practices in ethical property management and community-focused housing solutions.
Carla Keegans
Founder
Founded The Ethical Lettings Agency in 2015 and established The Ethical Housing Company in 2018. Carla raised 12.5m in social investment to expand affordable housing provision before stepping down for health reasons in 2023.
Questions
What areas do you operate in?
We primarily operate across Redcar, Cleveland, and the wider Teesside area.
Do you charge tenant fees?
No, we abolished tenant fees entirely and never charge hidden costs for our services.
How do you support tenants with benefits?
We specialise in managing benefit tenancies and provide expert support for Housing Benefit/Universal Credit claims.
What property management services do you offer?
We provide full management including rent collection, repairs, tenant relations, and legal compliance for 12% of monthly rental value.
Can landlords sell through your agency?
Yes, our sister company The Ethical Housing Company purchases properties directly from owners across Teesside.
Are you regulated by industry bodies?
We are members of UKALA and the Property Redress Scheme with Client Money Protection in place.
Reviews (4)
Karl Agar
Nov 16, 2019
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Looked at a property with one of there agents who then offered us an opportunity to look at another one that she though we might like. We decided to go with her to look at it straight away that night. When we arrived around another 4 sets of people turned up wait to look at the property as we he'd been informed. We were told the first 40 cash holds the property we liked it so decided to pay this.
We then went the next day to the office to do the usual checks all good. Then the bomb shell we had to sign for the house and start paying for it straight away, never had to do this ever and the agent
We then went the next day to the office to do the usual checks all good. Then the bomb shell we had to sign for the house and start paying for it straight away, never had to do this ever and the agent
Pete Buzz
Jul 15, 2019
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Wouldent let them rent out a dog kennel, they are absolutely full of promises they do more checks than any other agents and work so close with the council if this is so why did they take my money and put a well known drug addict in my house whom robbed and left it in a state within weeks .... They are just plain old greedy no morals and how they are still operating is beyond me , when confronted they giggle as they,ve had your money, HOW DO YOU SLEEP AT NIGHT !!!
AVOID this company, any doubt contact me and i will give you 110 % reason to stay clear of this lying outfit ...
AVOID this company, any doubt contact me and i will give you 110 % reason to stay clear of this lying outfit ...
Jamie Driscoll
Oct 03, 2018
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These agreed via email the property was ok how i left it then 3 weeks later when asking for my bond back hit me with loads of bills this service is a joke do not use stay well clear 695 down thanks to these disgrace!!!
Mary Walker
Oct 28, 2017
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Ethical Lettings were recommended to me by the local council.They took over my rundown property and quickly turned it round,getting repairs done, and finding good tennants, getting me regular income.I would recommend them to all landlords.
